Front Desk Customer Service

EMILIE GONZALEZ

PROFILE

I am a dedicated and detail-oriented law student at Florida International

University with a passion for the legal field and a strong academic foundation. Seeking a challenging position as a legal assistant to apply my comprehensive understanding of legal concepts and procedures. Possessing excellent research and analytical skills honed through coursework and internships, I am well-versed in legal research, document preparation, and case management. Adept at utilizing legal databases and staying abreast of the latest legal developments. With a commitment to professionalism and confidentiality, I am eager to contribute my enthusiasm and knowledge to support attorneys in achieving their legal objectives. EXPERIENCE

SouthShore Marketing; Miami, FL — 2022-2023

Answered product questions with up-to-date knowledge for sales and promotions. Maintained knowledge for current promotions, exchange guidelines, payment policies and security practices. Tracked company inventories, moved excess stock and arranged products to improve sales. Developed trusting relationships with customers by making personal connections. Trained new team members, cash register operation, stock procedures and customer services.

Florida Occupational Healthcare; Miami, FL — 2020-2022 Telephone and front desk reception, customer service, customer support, filing and database, records management, executive and administrative Front Desk support, complaint handling, data entry, social media management, financial transactions. Answered multi-line phone system and managed calls routing to proper extensions or taking messages. Explained policies and procedures to visitors. Prepared daily shift reports and balanced cash register to accurately reflect transactions. Scheduled appointments and maintained and updated appointment calendars.

Atlas Property Managment; Miami, FL — 2018-2020

Highlight what you’ve learned and how you’ve grown in each job. EDUCATION

Florida International University; Miami, FL — Political Science Saint Brendan High School; Miami, FL

305-***-****

Emilie.gonzalez2003@

gmail.com

Miami, FL 33155

SKILLS

Administrative Support Attention to Detail

Research and Data Analysis Reliable and Punctual

Documentation and Reporting Management

Prioritization and Time Verbal and Written Communication Records Management Multitasking and Prioritization Computer Proficiency Scheduling and Calendar

Management Customer Complaint Resolution

Positive Attitude and Energetic Payment Processing Customer Service-Oriented Personal Initiative

AWARDS

Saint Brendan High-school - Law and Global Business Academy LANGUAGES

English

Spanish

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