KELVIN PETERS ASEMOTA

Experienced Customer Success Outcome Manager

216-***-**** (1 ad4kuq@r.postjobfree.com «: Linkedin/Portfolio

SUMMARY

With over a decade of diverse professional experience, Kelvin Peters Asemota has

demonstrated exceptional versatility and expertise in customer relations, warehouse

operations, and home design. As a Customer Success Manager, Kelvin has cultivated

lasting relationships, achieving remarkable customer retention and satisfaction rates. In

the role of Warehouse Manager, Kelvin's strategic inventory management and process

‘optimization led to significant cost savings and operational efficiencies. As a self-

employed home renovator manager, Kelvin has creatively transformed over 138 spaces,

‘earning a high rate of client satisfaction. Kelvin's multifaceted skill set, and proven track

record makes him an invaluable asset to any team.

EXPERIENCE

Warehouse Manager

Chuckos Burger @ 2013-2015 9 Benin City, Nigeria

Chuckos Burger specializes in crafting delicious sweet burgers, peanuts and offers swift

house delivery services in Benin City. Renowned for its mouthwatering satisfaction and

efficient doorstep delivery, it caters to customers’ cravings with quality ingredients and

exceptional service. Commitment to taste and convenience sets Chuckos apart, ensuring

2 delightful dining experience for all.

+ Management: Reduced overall inventory carrying costs by 20% through the

implementation of effective inventory management strategies

Efficiency Optimization: increased order fulfillment rate by 25% by introducing a new

picking and packing process, enhancing operational efficiency

Safety Compliance: Achieved 100% compliance with safety regulations, resulting in a

25% reduction in workplace accidents

Home Renovation Manager

Self Employed 2015 - 2020 @ Benin City, Nigeria

Kevin Asemota Is an accomplished home renovator renowned for his expertise in crafting

state-of-the-art decorations with a track record of 138 clients and an impressive 87.9%

customer satisfaction rate over 4 years in Benin City, Kevin consistently prioritizes client

satisfaction while delivering exceptional design solutions.

+ Extensive Clientele: Successfully delivered bespoke state of the art renovation

solutions to over 138 clients 2 span of four years, showcasing a robust portfolio

and a strong market presence.

High Satisfaction Rate: Maintained an impressive customer satisfaction rate of 87.9%,

reflecting a consistent delivery of quality and satisfaction in design outcomes.

Specialized Expertise: Developed a niche expertise in home renovation, becoming a

sought-after renovator for these specific interior elements.

EXPERIENCE

Customer Success Outcome Manager

Rapid Medicare Limited @ 2021-2023 9 BeninCity, Nigeria

Rapid Medicare is building Uber for doctors to enhance easy and quick access to primary

healthcare services in Africa

The platform, enables patient to easily schedule real-time virtual appointments with licensed

doctors, access their medical records, and receive personalized medical care from the

comfort of thelr homes. it facilitates seamless management of patient health records,

eliminating the challenges associated with fragmented and paper-based systems. It

consolidates telehealth consultations, EHR management, medication reminders, and

streamlined care into a single, user-friendly platform, eliminating the need for multiple

applications.

+ Customer Retention Excellence: Achieved a customer retention rate 30% above the

industry average, ensuring sustained business growth and customer loyalty

Onboarding Success: Increased customer onboarding success rate by 15%, directly

contributing to higher product utilization and customer satisfaction.

+ Churn Rate Reduction: Implemented targeted customer engagement strategies that

decreased customer churn rates by 20%, significantly improving the company’s customer

lifetime value

STRENGTHS

Strategic Planning

Led a team of 20 in developing and executing

strategic plans, resulting in a 35% increase in

efficiency.

Collaboration

‘Worked closely with cross-functional teams to

drive project success, leading to a 45% increase

in team productivity.

S

SKILLS

Strategic Planning Team Leadership

Project Management —_Event Planning

Content Development

Customer Success Outcome

Tool / Technology

ACHIEVEMENTS

Client Retention Rate u

Achieved a client retention rate of over 90%

throughout my career, demonstrating my

commitment to client satisfaction.

Team Leadership

Successfully led diverse teams in high-pressure

environments, fostering collaboration and

boosting productivity.

Contact this candidate