Courtney Ledsworth

New Braunfels, TX *****

ad4ktw@r.postjobfree.com • 512-***-**** •

QUALIFICATIONS SUMMARY

Collaborative, polished, and intuitive professional with solid education and experience in healthcare administration.

Healthcare Operations: Considerable experience with direct healthcare providers and managed care organizations, including proven expertise in credentialing, client services, referrals, prior authorizations, and regulatory compliance.

Medical Records Management: Demonstrated ability to manage large volumes of hardcopy and electronic medical records in accordance with HIPAA and other state and federal requirements.

Project Oversight: Highly organized with combination of technical, industry-specific, and general business expertise to guide project planning and implementation.

Key Strengths: Proven ability to quickly develop and utilize proficiencies in healthcare systems and platforms.

EDUCATIONAL BACKGROUND

Bachelor of Health Administration

SOUTHWEST TEXAS STATE UNIVERSITY, San Marcos, TX

Generalist and Special Education Teachers Certifications, State of Texas Region XII Alternative Certification Program

PROFESSIONAL EXPERIENCE

OLD REPUBLIC TITLE, New Braunfels, TX (2023)

Receptionist/Administrative Assistant

Served as receptionist/administrative assistant for Old Republic Title. Welcome guests, employees, and clients who arrive at the office and clarify the purpose of their visit and who they want to see. Answer all phone calls and emails sent to the main office and provide inter-office messages as requested. Create files for incoming contracts. Enter incoming contract information into database. General typing and filing. Maintain an organized filing system. Send out and receive email, documents, and packages. Distribute items to offices upon delivery. Maintains cleanliness of front desk and main entrance. Maintain refreshment station and order supplies as necessary. Monitors office supplies and submit replacement requests. Ensure FedEx and UPS packages are deposited in the appropriate drop boxes daily.

Courtney Ledsworth

Selected Contributions:

Responsible for the front desk duties in addition to carrying out general administrative tasks as well as presenting a friendly and professional atmosphere for all visitors.

ELITE PLUS FINANCIAL, Corpus Christi, TX (2019 – 2022)

Financial Services Executive Assistant

Served as the executive assistant for the regional Financial Advisors. Calendar meetings and prepare thorough meeting minutes. Arrange travel accommodations for financial advisors. Coordinate various client presentations and trainings. Prepare correspondence, respond to incoming calls and emails.

Selected Contributions:

Assisting the Financial Advisors with time-sensitive and highly-confidential client financial transactions and requests, exhibiting consistent discretion and prioritization, organize and maintain all client files and update files on a regular basis, qualify lists of prospective clients by making outbound calls on a regular basis, gather incoming correspondence and distribute that to the appropriate personnel, field incoming calls and distribute to the appropriate personnel.

TULOSO MIDWAY INDEPENDENT SCHOOL DISTRICT, Corpus Christi, TX (2014 – 2019)

Middle School Special Education Case Manager

Manage educational planning and inclusion-based instruction for special education students. Evaluate individual student skills, needs, and goals, and develop highly-tailored Independent Educational Plans (IEPs). Utilize state-of-the art technology and teaching methodologies to foster a positive learning environment, including manipulatives, sensory materials, interactive games, and effective lesson reinforcement. Proactively address emerging disciplinary or health concerns in consultation with various professionals. Attend and contribute to ARD Committee Meetings alongside parents and administrators.

Selected Contributions:

Communicate extensively with students and partners from diverse backgrounds to address physical, cognitive, emotional, and language challenges.

KILLEEN INDEPENDENT SCHOOL DISTRICT, Killeen, TX (2007 – 2013)

General Education Teacher

Oversaw the classroom experience, including extensive assessments of student progress utilizing TPRI, MClass math, checklists, and common assessments. Planned and executed lesson plans in accordance with rigorous school requirements for courses and testing. Maintained thorough and accurate records of classroom activities and incidents and communicated with parents in-person and via phone and email to provide student status updates.

Selected Contributions:

Developed full proficiencies in various technologies and teaching materials, including C-Scope, DLM, TPRI and CIRCLE.

SUTTER CONNECT, Sacramento, CA (2005 – 2007)

Client Services Administrative Assistant

Managed administrative functions to facilitate Client Support Services across three separate regions. Calendared meeting and prepared thorough meeting minutes. Coordinated various special projects aimed at improving client service standards and programs. Prepared correspondence, responded to incoming calls and emails, and managed multiple online platforms and systems.

Selected Contributions:

Assisted the Director with time-sensitive and highly-confidential requests, exhibiting consistent discretion and adherence to timelines and budgets.

USA MANAGED CARE ORGANIZATION, Austin, TX (2004 – 2005)

Provider Network Administrative Assistant

Served as the primary assistant for the Executive Director of Provider Administration and the Executive Director of Marketing, acting as a gatekeeper to effectively triage a large volume of daily requests and scheduling needs. Prepared formal correspondence and regularly communicated directly with providers to respond to inquiries. Researched and drafted departmental reports in accordance with an extensive framework of regulation and protocols.

Selected Contributions:

Maintained full accountability for screening and verifying provider credentialing applications and reviewing managed care provider contracts.

Additional Experience as a Medical Records Manager at Travis Ob/Gyn & Associates (2002 – 2004) and as an Office Coordinator/Custodian of Medical Records at Capital Family Practice (1999 – 2002)

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