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Customer Service Electronic Security

Location:
Coraopolis, PA, 15108
Posted:
March 25, 2024

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Resume:

James McDougal

*** ******** **

Coraopolis, PA **108

412-***-**** https://co.linkedin.com/in/jamesemcdougal

ad4kte@r.postjobfree.com

Executive Summery –

Professional Security Manager with 20 years’ experience as the SME managing enterprise level Facilities. Airfield, Sea Ports as well as security programs in diverse corporate settings that include hotels, hospitals, medical facilities and schools.15 years’ experience advising and supervising multiple security programs/electronic security/personal security PSD executive protection projects and programs on a national and international level by proactively managing and implementing security operations, processes, and purchase activities in compliance with all security standards as dictated by internationally accepted security instructions and safety directives. As the physical security force protection manager, developed, implemented, and advised clients at multiple campuses on the overall physical security strategies, managing the day-to-day shift schedules, initial and concurrent training, budget specifications, safety operations and crisis management measures to ensure and mitigate events before during and after the incidents. Lead architect of all corporate security programs responsible for developing and implementing security programs, emergency response policies and workplace safety procedures, and established and managed direct customer service assistance and compliance analysis. Specialized project management, coordinating and instructing security campus entrance control badging, background/ criminal investigations, coordination with federal agencies and local law enforcement electronic security systems, intelligence/risk assessments and intelligence analysis.

Highlights

Baccalaureate Degree Security Management AMU

Active Secret Clearance

Languages, English native, German Lv1, Spanish conv.

USA Special Forces (Green Beret) Operations and Intelligence Supervisor Honorably Discharged

Experience

Manager of multiple Security Safety Systems performed Threat and Vulnerability Assessments (TVA’) on 300+ mission essential/ critical assets. Designed a multi layered defense in depth electronic security systems (ESS) containing X-Ray/Back-Scatter machines, Drug and Explosive detection equipment and K9s, 465 CCTV FLIR and Milestone camera systems, Intrepid Intrusion Detection Systems, Lenel alarm systems, and Ground Based Radar- all working in concert to protect a facility 226K square meters in size airfield and housing 10,000+ personnel. Trained, coached and evaluated 1200 personnel on the proper screening and searching of personnel and equipment while maintaining a professional customer service relationship; conducted and evaluated quarterly security training exercises.

Risk/ Crisis Management leader – Implemented the dynamic background/criminal investigations program which measured the ability of the site to detect unauthorized entry and access based on the nature of the intrusion.

Reaction and response- authored and implemented a process for evaluating emergency response, force planning, management, proper manning and concurrent training special event security.

Security surveys and evaluations- Leader of centralized operations command center designed to evaluate the airfield security forces ability to respond, defeat and recover- across multiple departments- Lessons learned used to make adjustments in the security posture (Vulnerability Assessments) as well as fine tuning of all Preplanned Responses

Protection planning, Training and execution- Developed programs directed at sustained protection and recovery through planning. Managed the recruitment and training of personnel through efficient use of resources, materials, customer service awareness training and vetting.-

Developed physical security policies and coordinated the planning and response procedures with Risk, Business Continuity and Crisis Management teams in communication with peer banks regarding mutual security concerns.

Managed all safety policies and procedures associated with both domestic and international standards. Performed on going evaluations of safety procedures identified during monthly evaluations of “Lessons Learned”. Delivered Safety and Security training

Provide leadership and guidance to multifaceted cross-functional teams to ensure seamless integration of security measures across multiple organizations

Skills

Strategic Planning skilled analytic and critical thinking to achieve future objectives

Operations- security risk trends and mitigations threat response protocols tracking and reporting

Personnel Management- Established automated shift scheduling to keep budgeted hours in compliance with contract directives, stellar Interviewing vetting, investigations, hiring, and training skills

Analysis- Intelligence data and information analysis/collaboration with federal law enforcement t

Instructional design very creative with excellent presentation author skills, edit and implementation

Finance and budget management skills at a corporate defined level of distinction

Special Event planning and proficient at adapting to short fuse changes

Excellent verbal and written communication skill – can speak comfortably in front of large groups

Conflict resolution skill consummate and extremely proficient obtaining information.

Supervision- Direct management of vendor relationships, oversees contract terms and ensures that all service level agreements are met. Supervises the coordination of maintenance with outside vendors and contractors including guard services, alarm monitoring, physical and electronic security installations, video surveillance of critical assets.

Professional Experience:

UPMC Mercy Hospital

Senior Security Supervisor

Pittsburgh, PA August 2023 to Present 2024

Senior Security Officer Mercy Hospital maintaining a safe and secure environment for over ten thousand personnel both employees, patients and special visitors.

Maintained certifications under Pennsylvania title 10 statutes, Act 235, Act 24, Act 23 and Act 72 Management of the security office, maintaining reasonable overtime numbers and superior customer service.

Special training in dealing with unruly patients and visitors through de-escalation and specialized empathetic techniques.

Senior security officer maintaining perimeter security of multiple medical facilities, screening personnel via greetings, questions, use of X-Ray and metal detectors. Remaining 100% compliance with all UPMC Mercy patients’ bill of rights.

Safety and Security by keeping all weapons and drugs out of the facility/ Emergency Room.

Provide support in the following areas: Crisis Management, Workforce disruption issues, Conducting vulnerability and risk assessments evaluation, ESS installation projects, Security Awareness training, CCTV management/testing.

Responding and intervening in all crisis situations on a daily basis, assisting in risk mitigation strategies and operational improvements that will protect people, product, property,

Complete investigations as assigned and ensure that investigative reports are entered within the appropriate case management reporting system.

ACTS Aviation Security Supervisor Feb 2023 to Aug 2023

Pittsburgh International Airport

Security supervisor task with assisting the Allegheny County police, TSA and Customs and Border Protection in securing the various concourses of the airport, Out-side perimeter, and multiple security entrance control points. Primary mission is to secure the airport and provide for the safety of all travelers

Provide excellent customer service by being available to all travelers answering procedural questions as well as the locations of all of the facilities and gates. And ground transportation

Management of the security office, maintaining reasonable overtime numbers and superior customer service

Advise and assist the managers of airport security by scheduling the assignment locations for all security officers. Supervise all security officers on duty, providing guidance and providing them with the means and equipment needed to be successful.

Security supervisors are required to perform roving post checks, respond to various requirements from the Allegheny County Air- Operations/ Airfield Operations. Post checks include equipment validation and all logistics support.

Camp Lemonnier, Djibouti 2015 to 2023

N3AT, USN, DoD Secret Clerance, Govsource/IDS

Program Manager-Security, Operations and Campus Access Control

Program manager of enterprise level physical security and electronic security systems (ESS) programs designed to deter, delay and defeat criminal/terrorist attacks, Identify and track surveillance activities and oversee the multi layered/integrated Electronic Security Systems (ESS/IDS) over an area of 226,000 square meters housing 10,000 personnel. Managed security needs of all VIPs/Executive personnel identifying, analyzing, and developing mitigation strategies related to risk analysis and security, base access control, key and lock control and continuity of operations technologies. Primary range master and Regional Security Officer for all security force personnel

Developed, authored, and manage all security related policy and procedures(Emergency Response) for Camp Lemonnier; remaining 100% compliant with all DoD/OPNAV instructions and NCIS

Construction Project Manager- Entrance Control Points, building ESS/IDS/DBIDS installation, maintenance and operation- remaining operational 100%

Provide direct support to client staff on the development of mitigating solutions for identified threats and advocate implementation of DoD ATFP programs and objectives

Operations-Selected to lead the /Emergency Operations Center supervising response and recovery to all hazards, briefed risk and threat analysis on a weekly basis to regional command

Evaluate site/installation physical security plans, and support Navy senior staff on efforts to educate and train personnel in force protection and physical security measures. Managed the acquisition of security related equipment and made recommendations based on practically, effectiveness and cost

Lead a team security operations on a global scale, ensuring consistency and adherence to domestic and international security standards..

Leader of the threat working group- Managed all physical security needs of employees, facilities, technology, assets and materials. Briefed all department heads weekly on current status of threats, risks and practical mitigations

Designed and implemented the physical security plan, campus wide communications plan/mass notification plan and procedures to maintain security and safety of over 6000 personnel achieving 100% compliance within DoD/federal regulations

Essential duties and responsibilities

Conduct Security Surveys (VA/RA) on 22 High Value structures (SCIFs/Restricted Areas)-Maintained 100% Security of all locations

Coordinate with Naval Criminal Investigative Service (NCIS), Multiple Threat Alert Center (MTAC), Office of Naval Intelligence and other intelligence agency analysts to update information on threats prevalent to Navy regions and installations

Security Operations Center Director -Monitor physical security of the campus with special attention to executive protection before during and after special events.

Set policy and managed procedures for the gathering, handling and disposition of atmospheric information-presented this information during weekly Threat Working Group briefs to executive management team.

Assist operational forces with deciphering security related specifics in order for those operational forces to develop policies that integrate the force protection program efforts throughout the application of risk-based investment strategies used in conjunction with threat, vulnerability and critically based processes to eliminate program seams and gaps

Review and submit recommendations for security and force protection upgrades to existing and new construction. Conduct and report periodic and annual physical security surveys - Also referred to as Critical Infrastructure Risk Management (CIRM)Security program received the highest grades from region HQ on compliance and applicability under my guidance and management

Provide oversight and leadership for the development and execution of recruitment and training programs for the 24-Hour Security operations.

Security program identified as the bench mark for all other facilities to emulate Received 100% compliance on six inspections at the Regional and CNIC level

Link/ABM Inc., Fayetteville, NC 2012 to 2015

Security Manager Medical Command Afghanistan

Supervises, manages, plans and solved complex technical risks (Personnel Recovery Program) for travel throughout the international operational area Southwest Asia and Middle East Utilizing open source and atmospheric information.

Set-up and managed the Executive Protection Security Operations / Managed insider threat program surveillance and counter surveillance activities-analysis based on atmospherics. Range master and RSO

Developed, implemented and maintain the Play Book Security Manual, consisting of a series of policies, preplanned responses and procedures that establish the security protocols for the safety and security of the command

Alutiiq, LLC, Department of State (DSS), Dunn Lorning, VA 2011 to 2012

Program Manager, Operational Medical Division

Chief program development/Instructional Systems Design - Instructor Federal Law enforcement Training Center / DSS High Threat Medic Course of DSS.DOS agents (executive/diplomatic protection)

Managed 10 High Threat Medical department Instructors – developed and led development of all training materials- leading table top exercises and agency wide drills

AECOM, Kabul, Afghanistan Atmospherics Program 2009 to 2011

Director, Medical Fusion Operations Center

Directed medical threat analysis collecting HUMINT atmospherics from Local contacts to enhance security operations; produce, publish, and direct new security updates and policies.

Supervised 12 local national contacts (Paid Informants) submitting atmospheric information

SOSI, CENTCOM – Iraq 2007 to 2009

Director Fusion Operations Centre (Medical Atmospherics)

Managed fusion cell teams of 32 Local Nationals for the collection of information and status of 60 medical (hospital) facilities countrywide.

Performed Vulnerability/ risk assessments of office facilities as well as Airfields, and Sea Ports. Lead Health and Safety programs for the local indigenous personnel, safety and security mitigation policies / procedures, and sensitive investigations for the company. Managed daily

threat analysis

Special Operations Consulting. United States, Middle East, Africa and South-Central America

Executive Security Manager 2003 to 2007

Site security manager responsible for the safety and security of executives and their family members in high threat non-permissive international environments as well as permissive domestic environments. Personally developed and led the protective program that encompassed the dynamic performance of Threat Risk and vulnerability assessments and mitigations. Personally authored the executive protection policies and procedures for all static, ground, water and air travel throughout the continental united states and all international locations. As a well trained and experienced executive protection team leader/manager I have set up and executed hundreds of exceedingly successful movements based on the pre trip, active trip and post trip. Successfully established and maintained a network of security professionals throughout the US and the countries Europe, Middle East, Southwest Asia North, Central and South America.

PA State Department of Corrections - Corrections Officer 1998 to 2003

Education and Certification

BA – Security Management: AMU (Member Golden Key International Honor Society)

Member ASIS – Currently Pursuing PSP/CPP Certification

Certified FSO (Facilities Security Officer) – DSS Fort Meade, Maryland

Department of Corrections Academy Graduate – Perimeter IDS trained

Department of State / Certified Instructor/Executive protection armored vehicle operator

Certified Level I and Level II Antiterrorism Officer (ATO)

Certified Master Anti-Terrorism Specialist

Certified FEMA Emergency Management OS100, 200,700 and 800 level

Graduate High Desert Training- Executive Protection/ High Threat PSD Operations

Special Forces Operations and Intelligence graduate (U S Army)

Special Forces 18D Team Medic/ Medical Instructor and Battalion Medical Officer

Graduate of Defense Language Institute-German

US Army Physical Security Program Certified Key Control Officer Graduate

EMT, TCCC and PHTLS Instructor– Northern Virginia

Electronic Security Systems experience and technical proficiency:

Lenel Alarm systems monitor

Intrepid intrusions detection systems

Specialized ground based radar and 96 high definition I.P. CCTV (FLIR, PELCO, Milestone and Defender IR)

Certified operator- Base Expeditionary Targeting and Surveillance System Combined (Betss-C)- advanced CCTV system, Tactical Automated Security Systems (TASS), Delta Barriers-Hydraulic Electric Barriers systems, DBIDS (Bio-Metric) Systems and Badging System Base access control software

Completion of DoD course J-830-0015 Anti-Terrorism Officer Course – Annual requirement

Computer proficiency- Microsoft office word, Power Point, Excel, Microsoft Project and Planner

In-depth knowledge of all Army, Air Force, Navy, DOD security policies. Instructions and Anti-Terrorism Unified Facilities Codes (UFC’s).



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