Call Center Customer Service
Resume:
Sarah Bell
Call Center Specialist
Atlanta, GA **349
**************@*****.***
Willing to relocate: Anywhere
Work Experience
CSR - Customer Service Representative
Sweetwater Home Services - Austin, TX
October 2018 to Present
Csr SALES
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
Manager
Waffle House - Atlanta, GA
Present
Upholding all daily tasks of store
Scheduling pay dates and all functionality of the store. CSR - Customer Service Representative
OPCITY REALTY - Austin, TX
January 2018 to October 2018
Real estate brokerage coordinator assisting with appointment to view homes connecting clients to loan officers and offering information on how to get approved for mortgage loan High volume calls/emails
Cold calling
Quality Assurance Specialist II
Trusource labs - Austin, TX
May 2017 to March 2018
TEAM LEAD***
(client is indeed) (call center setting) reviewing resumes Jon spotter and frequently asked questions for indeed
High volume calls/emails
Auto buying advisor
IFS - Austin, TX
September 2016 to September 2017
Making scheduling appoints for vehicles opening closing accounts and handling technical issues w the website. Aiding in buying a vehicle
Escalated calls/emails high volume emails
Live chat responder
Call center representatives
Express employment professionals - Austin, TX
January 2017 to April 2017
Scheduling appointments making payments case management Team Lead Collections
V&B collections - Round Rock, TX
February 2013 to January 2017
ACTING SUPERVISOR ** Taking payments for accounts in collections setting payment arrangements inbound/outbound bill pay making accounts cancelling accounts High call volume escalated emails
Cold calling
Live chat Responder
Customer Conflict management
Education
High school or equivalent
John B Connally High School
Skills
• Typing (55 wpm) public speaking (5 years)
• Customer Care
• Customer Service
• Call Center
• CSR
• Research
• Live Chat
• Case Management
• Help Desk
• Desktop Support
• Account Management
• Troubleshooting (7 years)
• Computer Networking
• Technical Support
• Cold Calling
• Active Directory
• Microsoft Excel
• English
Assessments
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Extremely reliable able to pass background and drug test if necessary can start IMMEDIATELY fast learner hard worker
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