Sarah Bell

Call Center Specialist

Atlanta, GA **349

ad4ksv@r.postjobfree.com

+1-512-***-****

Willing to relocate: Anywhere

Work Experience

CSR - Customer Service Representative

Sweetwater Home Services - Austin, TX

October 2018 to Present

Csr SALES

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

Manager

Waffle House - Atlanta, GA

Present

Upholding all daily tasks of store

Scheduling pay dates and all functionality of the store. CSR - Customer Service Representative

OPCITY REALTY - Austin, TX

January 2018 to October 2018

Real estate brokerage coordinator assisting with appointment to view homes connecting clients to loan officers and offering information on how to get approved for mortgage loan High volume calls/emails

Cold calling

Quality Assurance Specialist II

Trusource labs - Austin, TX

May 2017 to March 2018

TEAM LEAD***

(client is indeed) (call center setting) reviewing resumes Jon spotter and frequently asked questions for indeed

High volume calls/emails

Auto buying advisor

IFS - Austin, TX

September 2016 to September 2017

Making scheduling appoints for vehicles opening closing accounts and handling technical issues w the website. Aiding in buying a vehicle

Escalated calls/emails high volume emails

Live chat responder

Call center representatives

Express employment professionals - Austin, TX

January 2017 to April 2017

Scheduling appointments making payments case management Team Lead Collections

V&B collections - Round Rock, TX

February 2013 to January 2017

ACTING SUPERVISOR ** Taking payments for accounts in collections setting payment arrangements inbound/outbound bill pay making accounts cancelling accounts High call volume escalated emails

Cold calling

Live chat Responder

Customer Conflict management

Education

High school or equivalent

John B Connally High School

Skills

• Typing (55 wpm) public speaking (5 years)

• Customer Care

• Customer Service

• Call Center

• CSR

• Research

• Live Chat

• Case Management

• Help Desk

• Desktop Support

• Account Management

• Troubleshooting (7 years)

• Computer Networking

• Technical Support

• Cold Calling

• Active Directory

• Microsoft Excel

• English

Assessments

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

June 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Extremely reliable able to pass background and drug test if necessary can start IMMEDIATELY fast learner hard worker

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