SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Apple Valley, CA

ad4ks9@r.postjobfree.com

KYLA SULLIVAN 310-***-****

Customer Service

Highly motivated and professional individual with over 10 years of excellent customer service. Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions.

Healthpointe Medical Group 2022 - 2024

Assisted Patients with vitals.

Set up equipment.

Maintained sterile technique.

Assisted providers with performing exams and procedures. Agio Real Estate Inc. 2019 - 2024

Managed calendars, scheduled appointments, and arranged meetings and conferences

Prepared and distributed reports, presentations, and other materials

Handled confidential documents and maintained their proper organization

Code calling, held open houses, and marketing.

Employment Development Department 2022 - 2023

Processed and analyzed customer claims with accuracy and attention to detail.

Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence high School Diploma

2009-2010

Certified Medical Assistant

2022-2022

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Telephone Etiquette

Front Desk Operations

Patient Data Processing

Certified Medical Assistant

Certified Bartender

Real Estate License

Medical Assistant

Real Estate Agent

Claims Agent

First Baptist Church School

US Colleges

Insurance Agent

USAA 2021- 2022

Managed 70 plus daily inbound calls from current and potential clients Educated and helped clients selectautomobile policy coverage based on their needs and by exercising knowledge of insurancepolicy coverage and requirements Accurately processed premium payments and adjusted accounts accordingly Customer Service Representative

Cognizant 2020- 2021

Demonstrated excellent communication skills, both

verbal and written, in order to effectively interact with the customers

Managed 300 plus inbound and outbound calls

Bartender

IHG HOTELS AND RESORTS 2019- 2020

Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor

Provide a pleasant drinking experience for customers Office Clerk

Rustin Wilson Chiropractic 2015- 2018

Served as a greeter to guest

Verified insurance eligibility

Client Scheduling

Answered incoming calls: directed them to appropriate personnel or took detailed messages when necessary

Performed data entry tasks into various databases as needed Reviewed files and records to obtain information to respond to requests

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