Danielle True

Customer service shining star!

Friendly, flexible and positive problem solver brings that energy to all environments placed in! Experienced customer service professional, with experience in various busy office type settings, delivering exemplary customer service and administrative excellence, including clerical support, management, lead or team member and public interaction. Excels in computer software programs, calendar management, scheduling, data-entry and social media interactions and advertising.

Stellar at manage multiple simultaneous tasks with excellent time management, energy and resourceful approach. Willing to happily take on required daily tasks as a leader, part of the team or independently and adaptable enough to take on whatever roll is needed to make the workplace stronger.

Cocoa, FL 32927

321-***-****

ad4ks6@r.postjobfree.com

EXPERIENCE

Ramada Inn, Titusville — Front Desk Manager

January 2021 - September 2023

●Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

●Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

●Used internal software to process reservations, check-ins and check-outs.

●Resolved customer issues quickly and notified supervisor immediately when problems escalated.

●Entered customer data into room system and updated information when patrons changed rooms.

●Collected room deposits, fees and payments.

●Confirmed relevant guest information and payment methods to prevent fraud.

●Trained newly hired team members in all areas of the front desk including hotel procedures, PMS software for guest management, OTA advertising and customer service excellence.

●Weekly time clock management and employee payroll management

Contracted/Self, Space Coast, Orlando, Daytona— Driver/Delivery

May 2017- October 2020

●Generated consistent referrals and repeat business by providing friendly and fast service.

●Coordinated efficient routes to avoid delays and optimize schedules.

●Delivered goods and products to customers on time and in excellent condition.

●Answered, scheduled and responded to reservation calls at specific times and locations.

●Kept and studied detailed mileage and fuel reports to track overall fuel costs.

●Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

●Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

●Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

●Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel

●Exceeded goals through effective task prioritization and great work ethic.

●Maintained energy and enthusiasm in a fast-paced environment.

Kids Campus, PSJ — Preschool Teacher

October 2016- August 2017

●Specifically hired to implement creative hands on learning with positive behavioral modification techniques to encourage effective classroom management

●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

●Applied play-based strategies to provide diverse approaches to learning.

●Planned and prepared activities for three year old students.

●Improved academic performance by diversifying teaching techniques.

●Adopted technological advancements that engaged and empowered children.

●Monitored students' academic, social and emotional progress and recorded in individual files.

●Established guidelines for teacher performance, lesson planning and compliance with established procedures.

●Educated students in foundational concepts such as shapes, numbers and letters.

●Gave one-on-one attention to children while maintaining overall focus on entire group.

Discovery Learning Center, PSJ — Infant Teacher

January 2014- March 2016

●Promoted development of social, emotional and communication skills in infants.

●Created early literacy emergent based lesson plans, using all experiences as learning experience

●Consulted with parents to build and maintain positive support networks and support continuing education strategies.

●Used proper sanitizing techniques for toys, surfaces and equipment.

●Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.

●Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.

●Implemented curriculum to enhance classes with learning-focused activities.

●Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child..

●Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

●Engage with children on an individual basis to build positive relationships and promote learning.

●Applied play-based strategies to provide diverse approaches to learning

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Erin's Perfect 10+, PSJ — Front Desk Receptionist/Assistant

May 2013 - January 2014

●Confirmed appointments, communicated with clients and updated client records.

●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

●Corresponded with clients through email, telephone or postal mail.

●Answered large volumes of incoming calls daily to resolve customer issues and schedule appointments.

●Restocked supplies and placed purchase orders to maintain adequate stock levels.

●Kept the reception area clean and neat to give visitors a positive first impression.

●Responded to inquiries from callers seeking information.

●Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

●Resolved customer problems and complaints.

●Cleaned and sanitized tools and equipment before each client.

●Frequently restocked workstations and organized and stocked product sales shelves.

●Maintained master appointment calendar software covering all customer visits, employee schedules and special events

●Grew repeat client base through effective marketing and customer service.

EDUCATION

Brevard Community College, Cocoa —Child Development Associates ~ Early Childhood Education

2005-2010

Department of Children and Families, Cocoa — Fccpc (CDA) renewal in Early Childhood Education

MONTH 2016 - MONTH 2021

PROJECTS

Youth Sports Volunteer Work— 2001-2012

Cheer Coach, Media Coordinator, Webmaster, Public relations, North Area Cheer Coordinator

Education -

Publication of Educators Inc student & parent handbook, Creator of K-1 early literacy focused hands on curriculum, PTA president

SKILLS

Front Desk, Office, Receptionist

Multi-tasking phone, computer, and personal service

Data entry, Microsoft, Pp, Excel, Word Processing

Bookkeeping, Scheduling, Office organization, correspondence

Social Media (interaction, advertising, promotions), Website design

Customer/Client relationship

Problem solving skills, crisis management

Professional demeanor

Flexibility within roles

Team leadership/motivation

Certificates

CPR & First Aid March 2014 to March 2020

Infant Massage (Parent/Caregiver level) - 2006

Infant Sign Language Basic - 2006

Teaching Emergent Readers- 2015

LANGUAGES

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