RESUME

Wendy Hopkins

PROFESSIONAL PROFILE

Sales & Customer Service professional dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish, maintain and strengthen business relationships with clients. Extensive skills and experience in Customer Service, Sales and Sales Development Representative roles.

Recognized for achieving Top Sales, and exceeding company’s expectations each year.

Also recognized for providing Superior Customer Service. STRENGTHS & CAPABILITIES

Focused customer relations professional skilled in customer relationship

development and service.

Accomplished in providing unsurpassed support to demanding customers.

Service-driven team player with record of providing high-quality support.

Trained in support software and de-escalation techniques.

Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

PROFESSIONAL EXPERIENCE

Property Manager, San Mateo County, Self-Employed (Jan 2016 – Present)

Wrote lease agreements, & contract renewals.

Reviewed and approved agreements.

Performed thorough background checks after gathering all pertinent info. Customer Service & Sales Representative

Neiman Marcus, Palo Alto (Jan 2011 – July 2023)

Completed all administrative duties and reports thoroughly in a timely manner.

Established and maintained excellent relations with clientele.

Served as a liaison with staff and clients in resolving account issues.

Maintained an atmosphere of encouragement, teamwork, and good morale while sustaining a high level of productivity.

Performed sales development activities, such as conducting sales demonstrations to consumers.

Collaborated and coordinated with senior management and sales representative's teams to understand business needs to help the organizations in achieving the targets and business goals.

Displayed a professional demeanor while representing company.

Participated in meetings with immediate supervisors and senior staff to implore insight on current market trends.

Updated client records & achieved 100% accuracy with quality control, assurance and operational efficiency.

Personal Banker

US Bank (4 years) Managed clients bank & investment accounts; responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans, lines of credit cards, and advising investment opportunities.

Performed administrative duties into banking software and worked diligently to meet targets.

Sales Development Representative (SDR)

Living Epistles Co. (1.5 years)

Generated revenue and met sales goals.

Developed qualifying leads US wide

Utilized business intelligence with prospects to support sales calls.

60-70 outbound calls daily

Qualifications

Friendly

Organized

Effective communication

Interpersonal communication

Excellent verbal &

writing skills

Emotional Intelligence

Coachable

Active listener

Customer relations

Client management

Analytical skills

Conflict resolution

Microsoft Office Suite,

Word & Excel

Internet Savvy

Strong Data Entry

40 WPM

Common operating systems

Software proficient

Data analysis

EDUCATION

Southern Oregon University

Ashland, Oregon (1992 – 1994)

Contact

650-***-****

ad4kry@r.postjobfree.com

Menlo Park, California 94025

Contact this candidate