Customer Service Operations Manager
Resume:
AMAIRANI
GARCIA
*************@*****.***
Houston, TX 77022
CONTACT
SKILLS
• Multilingual customer service
• Record keeping
• Business partnerships
• Sales and marketing aptitude
Recruitment and marketing
techniques
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• New Technique Development
• Relationship Building
• Organization and Efficiency
• Inventory Management
• Reliable and Punctual
Proactive student with knowledge of asset management, asset workout/recovery and building code compliance. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.
PROFESSIONAL SUMMARY
Lash Technician
Self-employeed, Houston
Operations Manager
Capex Construction Group, Houston, Tx
Leasing Agent
Texas Excel Property Management, Houston
EXPERIENCE
February 2021 - Present
• Retained members by delivering exceptional service for lash needs Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes
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• Sanitized and sterilized equipment and station according to state laws
• Attended training classes to learn and improve techniques
• Asked open-ended questions to understand customer needs and style. July 2022 - November 2023
• Managed the daily operations of multiple departments to maximize efficiency. Managed the operations of a large team, overseeing daily activities and long- term projects.
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Developed and maintained relationships with customers and vendors for successful project completion.
•
Tracked company inventories and ordered new products to replenish equipment
• levels.
Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
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February 2021 - June 2022
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
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Led property tours to showcase amenities to prospective tenants and offered
• valuable information regarding major features
• Contacted and followed up with tenants on renewal notices
• Conducted background checks on applicants.
Store Manager
Metro by T-Mobile, Houston
Receptionist
All Ages Driving School, Houston
August 2019 - February 2021
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
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• Managed inventory tracking and physical inventory counts to minimize loss Generated repeat business by responding to customer concerns with friendly
• and knowledgeable service
Answered product questions with up-to-date knowledge of sales and promotions.
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July 2017 - September 2018
• Scheduled and confirmed appointments
• Answered and directed incoming calls using multi-line telephone system Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
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• Processed payments and updated accounts to reflect balance changes. Barbering
Premier Barber College, Houston, Tx
High School Diploma in US
Aldine High School, Houston, TX
EDUCATION
August 2019
June 2017
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