NICK TOUNTAS

Lake in the Hills, IL - 847-***-**** - ad4kqi@r.postjobfree.com

Seasoned and dedicated field service technician with over 35 years of experience in appliance servicing, electronics, and computerized assembly, seeking full-time employment. As owner-operator of a repair company for nearly three decades, I can assume various responsibilities surrounding all business operations. With a demonstrated commitment to delivering excellent customer service, I bring a proven track record of technical proficiency and customer satisfaction to the role. SKILLS

• Appliance Repair and Maintenance: In-depth knowledge and hands-on experience in diagnosing, repairing, and maintaining a wide range of residential and commercial appliances.

• Electronics Repair: Proficiency in repairing electronic components, circuitry, and systems, demonstrating

expertise in troubleshooting, and resolving electronic issues.

• Computerized Assembly: Skilled in assembling and configuring computerized systems, including hardware and software components.

• Technical Troubleshooting: Strong problem-solving skills and the ability to identify and address technical issues efficiently.

• Electrical Expertise: Sound understanding of electrical systems, wiring, and components, with the capability to work on basic electrical installations and repairs.

• Testing and Quality Assurance: Experience in conducting tests and quality checks on appliances and electronic systems to ensure proper functionality and performance.

• Diagnostic Skills: Advanced diagnostic skills to quickly identify and isolate problems in various appliances and electronic devices.

• Technical Documentation: Ability to create and maintain technical documentation, including repair manuals and service records.

• Carpentry Skills: Basic carpentry skills for tasks related to appliance installation and repair that involve structural components.

• Plumbing Knowledge: Fundamental understanding of plumbing systems, beneficial for addressing issues related to appliances with water connections.

• Customer Service: Effective communication and customer service skills to interact with clients, understand their concerns, and provide satisfactory solutions.

RELEVANT PROFESSIONAL EXPERIENCE

Tri-County Services, Lake in the Hills, IL 1996 – Present Owner/Field Service Technician

Responsible for the daily operation of a service appliance company, overseeing all aspects of appliance servicing and managing commercial kitchen equipment. Brands serviced include Maytag, General Electric, LG, Samsung, Hisense, Fisher Paykel, True, Viking, Bosch, and Sub-zero, among others. As the owner, in addition to servicing, assumes several various responsibilities such as purchasing parts, fielding calls, and collaborating with manufacturers like Whirlpool and Frigidaire, as well as insurance companies for home warranty calls.

Sears, Roebuck & Co., Bannockburn, IL 1988 – 1995

Field Service Technician

Responsible for scheduling and dealing with customers while servicing washers, dryers, microwaves, stoves, dishwashers, trash compactors and disposals.

Advanced Appliance Service, Chicago, IL 1987 – 1988 In-Shop Technician/Delivery

Serviced various household appliances. Delivered and installed appliances for customers. Technical Aid Corp., Oak Brook, IL 1985 – 1987

Electronics Technician

Provide temporary services to electronics manufacturers. A sample of companies included Zenith and MCL Corp. EDUCATION

Environmental Technical Institute, Bensenville, IL 1991 Heating, Air Conditioning, Refrigeration and Basic Associated Equipment DeVry Institute of Technology, Chicago, IL 1981

Electronics Technology

References are available upon request.

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