Customer Service A Team
Resume:
ROBERT PORTER ***********@*****.***
Bend, OR 541-***-****
SUMMARY OF QUALIFICATIONS
●Effective written and verbal communication skills
●Dependable, motivated and self-starter
●Strong organizational and time management skills
●Ability to take written and verbal instruction and complete tasks independently
●Strong critical thinking and problem resolution skills
●Enthusiasm, passion and a drive to succeed
●Demonstrated good attendance, dependability and punctuality
●Technically inclined with a proven ability to troubleshoot and solve problems
●Exceptional customer service skills
●Think clearly and react quickly during a crisis
●Take pride in producing high quality work
●Possess a positive attitude and strong work ethic
●Work well in a team environment performing as a team player
●Ability to learn new concepts quickly
●Microsoft proficient in Word, Excel, Power Point, Access and Outlook, QuickBooks
●Able to work outside in all types of weather and any shifts
●Able to multi-task effectively
●Ability to type 20 wpm.
CASHIER
●Answered customers' questions about merchandise and advised customers on merchandise selection.
●Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases.
●Took inventory or examined merchandise to identify items to be reordered or replenished.
●Packed customer purchases in bags or cartons.
●Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
●Received, opened, unpacked and issued sales floor merchandise.
●Cleaned display cases, shelves, and aisles.
●Compared merchandise invoices to items actually received to ensure that shipments are correct.
●Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
●Transported packages to customers' vehicles.
●Received payment by cash, check, credit cards, vouchers, or automatic debits.
●Issued receipts, refunds, credits, or change due to customers.
●Assisted customers by providing information and resolving their complaints.
●Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, and optical price scanners.
●Greeted customers entering establishments.
●Processed merchandise returns and exchanges.
●Maintained clean and orderly checkout areas and complete other general cleaning duties
CUSTOMER SERVICE
●Conferred with customers by telephone and in person to provide information about products and services, took and entered orders, cancelled accounts, or obtained details of complaints.
●Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.
●Checked to ensure that appropriate actions were taken to resolve customers' problems or concerns.
●Determined charges for services requested, collected deposits and payments, or arranged for billing.
●Referred unresolved customer grievances to designated departments for further investigation.
●Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.
●Contacted customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
●Resolved customers' service and billing complaints by performing activities such as exchanged merchandise, refunded money, and adjusting bills.
●Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.
●Obtained and examined all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
●Computed sales prices, totaled purchases and received and processed cash or credit payment.
●Answered questions regarding the store and its merchandise.
●Prepared sales slips or sales contracts.
●Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
●Maintained records related to
WAREHOUSE-GENERAL
●Loaded and unloaded trailers, moved merchandise from area to area using power lift equipment throughout the Distribution Center.
●Checked, verified and audited merchandise and entered data into remote data terminals to ensure that ordered merchandise is as ordered and not damaged
●Identify, separate, label and palletize merchandise to be relocated to appropriate area of distribution center
●Operate power lift equipment to move and store merchandise
●Replenish pick areas identified by replenishment screens or report various requests for needed merchandise
●Fills merchandise orders using Headset System to select merchandise from active location to pallet to fill orders
●Check merchandise to ensure that shipment is accurate and merchandise is not damaged and is loaded onto proper trailer
●Performed general housekeeping duties
WAREHOUSE-FORKLIFT DRIVER
●Packaged products and prepared for shipment
●Moved freight around using forklift and or pallet jacks
●Documented inventory into computer system
●Boxed clamp forklift and grabber with large paper rolls that moved around the warehouse.
●Took the finished boxes on pallets to the proper destinations when packing was done
●Frequently lifted - up to 50lbs throughout the day
●Operated overhead crane to move large pieces of steel around the warehouse
●Used cutter saw to cut steel to length per orders
●Operated chain crane to load steel onto trucks
●Pulled and banded orders, loaded and unloaded flat bed trucks using overhead cranes and forklifts
●Operated forklift, moved product forklifts ranges from 10,000 -36,000lbs
●Able to push, pull, lift, carry and bend over frequently throughout the day
●Heavy lifting of 50, 75, or 100-lbs continuously throughout the day
●Wore safety equipment required such as; hard hat, hearing protection, safety glasses, leather gloves and steel toed work boots
WAREHOUSE-SHIPPING/RECEIVING
●Received, unloaded and unpacked shipments
●Utilized small hand tools
●Operated material handling equipment including forklifts, order pickers, high lift, pallet jacks and hand trucks
●Checked goods against shipping documents
●Maintained files and documentation for inventory control
●Prepared and verified bills of lading
●Stocked materials and supplies on shelving/racks in specified floor locations
●Maintained inventory of product and packing material
●Experience/knowledgeable with Oracle system
●Labeled in stock for inventory control
●Utilized computer software programs associated with inventory control
●Lifted, carried, pushed, pulled 30, 50, 75, or 100 pounds repetitively for entire shift
Work History
Gas Attendant Chevron: Bend, OR 04/2017 to 10/2017
Transition Clerk State of Oregon: Madras, OR 06/2015 to 01/2017
Baker State of Oregon: Umatille, OR 04/2010 to 09/2009
Traffic Manager Land O Lakes: Portland, OR 06/2005 to 09/2009
Operations Manager, Western container transport
7/1998 to 4/2005
Education
Goldendale High School Goldendale, WA Diploma
Vancouver Community College
Vancouver, Washington
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