ROBERT PORTER ad4kqg@r.postjobfree.com

Bend, OR 541-***-****

SUMMARY OF QUALIFICATIONS

●Effective written and verbal communication skills

●Dependable, motivated and self-starter

●Strong organizational and time management skills

●Ability to take written and verbal instruction and complete tasks independently

●Strong critical thinking and problem resolution skills

●Enthusiasm, passion and a drive to succeed

●Demonstrated good attendance, dependability and punctuality

●Technically inclined with a proven ability to troubleshoot and solve problems

●Exceptional customer service skills

●Think clearly and react quickly during a crisis

●Take pride in producing high quality work

●Possess a positive attitude and strong work ethic

●Work well in a team environment performing as a team player

●Ability to learn new concepts quickly

●Microsoft proficient in Word, Excel, Power Point, Access and Outlook, QuickBooks

●Able to work outside in all types of weather and any shifts

●Able to multi-task effectively

●Ability to type 20 wpm.

CASHIER

●Answered customers' questions about merchandise and advised customers on merchandise selection.

●Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases.

●Took inventory or examined merchandise to identify items to be reordered or replenished.

●Packed customer purchases in bags or cartons.

●Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

●Received, opened, unpacked and issued sales floor merchandise.

●Cleaned display cases, shelves, and aisles.

●Compared merchandise invoices to items actually received to ensure that shipments are correct.

●Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

●Transported packages to customers' vehicles.

●Received payment by cash, check, credit cards, vouchers, or automatic debits.

●Issued receipts, refunds, credits, or change due to customers.

●Assisted customers by providing information and resolving their complaints.

●Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, and optical price scanners.

●Greeted customers entering establishments.

●Processed merchandise returns and exchanges.

●Maintained clean and orderly checkout areas and complete other general cleaning duties

CUSTOMER SERVICE

●Conferred with customers by telephone and in person to provide information about products and services, took and entered orders, cancelled accounts, or obtained details of complaints.

●Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.

●Checked to ensure that appropriate actions were taken to resolve customers' problems or concerns.

●Determined charges for services requested, collected deposits and payments, or arranged for billing.

●Referred unresolved customer grievances to designated departments for further investigation.

●Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.

●Contacted customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

●Resolved customers' service and billing complaints by performing activities such as exchanged merchandise, refunded money, and adjusting bills.

●Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.

●Obtained and examined all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.

●Computed sales prices, totaled purchases and received and processed cash or credit payment.

●Answered questions regarding the store and its merchandise.

●Prepared sales slips or sales contracts.

●Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

●Maintained records related to

WAREHOUSE-GENERAL

●Loaded and unloaded trailers, moved merchandise from area to area using power lift equipment throughout the Distribution Center.

●Checked, verified and audited merchandise and entered data into remote data terminals to ensure that ordered merchandise is as ordered and not damaged

●Identify, separate, label and palletize merchandise to be relocated to appropriate area of distribution center

●Operate power lift equipment to move and store merchandise

●Replenish pick areas identified by replenishment screens or report various requests for needed merchandise

●Fills merchandise orders using Headset System to select merchandise from active location to pallet to fill orders

●Check merchandise to ensure that shipment is accurate and merchandise is not damaged and is loaded onto proper trailer

●Performed general housekeeping duties

WAREHOUSE-FORKLIFT DRIVER

●Packaged products and prepared for shipment

●Moved freight around using forklift and or pallet jacks

●Documented inventory into computer system

●Boxed clamp forklift and grabber with large paper rolls that moved around the warehouse.

●Took the finished boxes on pallets to the proper destinations when packing was done

●Frequently lifted - up to 50lbs throughout the day

●Operated overhead crane to move large pieces of steel around the warehouse

●Used cutter saw to cut steel to length per orders

●Operated chain crane to load steel onto trucks

●Pulled and banded orders, loaded and unloaded flat bed trucks using overhead cranes and forklifts

●Operated forklift, moved product forklifts ranges from 10,000 -36,000lbs

●Able to push, pull, lift, carry and bend over frequently throughout the day

●Heavy lifting of 50, 75, or 100-lbs continuously throughout the day

●Wore safety equipment required such as; hard hat, hearing protection, safety glasses, leather gloves and steel toed work boots

WAREHOUSE-SHIPPING/RECEIVING

●Received, unloaded and unpacked shipments

●Utilized small hand tools

●Operated material handling equipment including forklifts, order pickers, high lift, pallet jacks and hand trucks

●Checked goods against shipping documents

●Maintained files and documentation for inventory control

●Prepared and verified bills of lading

●Stocked materials and supplies on shelving/racks in specified floor locations

●Maintained inventory of product and packing material

●Experience/knowledgeable with Oracle system

●Labeled in stock for inventory control

●Utilized computer software programs associated with inventory control

●Lifted, carried, pushed, pulled 30, 50, 75, or 100 pounds repetitively for entire shift

Work History

Gas Attendant Chevron: Bend, OR 04/2017 to 10/2017

Transition Clerk State of Oregon: Madras, OR 06/2015 to 01/2017

Baker State of Oregon: Umatille, OR 04/2010 to 09/2009

Traffic Manager Land O Lakes: Portland, OR 06/2005 to 09/2009

Operations Manager, Western container transport

7/1998 to 4/2005

Education

Goldendale High School Goldendale, WA Diploma

Vancouver Community College

Vancouver, Washington

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