Cheniqua Davis

Pascagoula, MS *****

228-***-****

ad4kq5@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.

Skills

Supply Management

Plumbing

Commercial Construction Experience

Material Handling

Job Site Cleanup

Work History

August 2023 - September 2023

Ara Services - Pascagoula, MS

Laborer

Improved worksite efficiency by maintaining clean and organized work areas.

Enhanced project timelines by collaborating effectively with team members on various tasks.

Supported construction projects by assisting with heavy equipment operations and manual labor tasks.

Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.

Maintained organized and clean work areas at all times on job sites.

Understood and followed verbal and written instructions to complete work correctly.

Worked alongside team to accomplish work goals according to schedule.

Bolstered team morale with a positive attitude and willingness to help others when needed.

Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.

Facilitated timely project completions by consistently meeting deadlines for assigned tasks.

Promoted a positive work environment by demonstrating strong teamwork and communication skills.

Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.

January 2007 - July 2017

Cingular Wireless - Ocean Springs, MS

Customer Service Representative/cashier

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Processed customer service orders promptly to increase customer satisfaction.

Provided primary customer support to internal and external customers.

Tracked customer service cases and updated service software with customer information.

Developed customer service policies and procedures to meet and exceed industry service standards.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Exhibited high energy and professionalism when dealing with clients and staff.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivered prompt service to prioritize customer needs.

Maintained up-to-date knowledge of product and service changes.

Met customer call guidelines for service levels, handle time and productivity.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Followed up with customers about resolved issues to maintain high standards of customer service.

Educated customers about billing, payment processing and support policies and procedures.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Promptly responded to inquiries and requests from prospective customers.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Managed timely and effective replacement of damaged or missing products.

Trained new personnel regarding company operations, policies and services.

Promoted available products and services to customers during service, account management, and order calls.

Sought ways to improve processes and services provided.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cross-trained and provided backup support for organizational leadership.

Developed and updated databases to handle customer data.

Increased efficiency and team productivity by promoting operational best practices.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Reached out to customers after completed sales to suggest additional service or product purchases.

Cross-trained and backed up other customer service managers.

July 2017 - December 2022

Grandbay Convalescent Home - Grand Bay, AL

Nursing Student

Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.

Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.

Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.

Assisted in the development of individualized care plans to effectively address each patient''s unique needs and preferences.

Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.

Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.

Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.

Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.

Participated in patient care conferences, contributing valuable insight and advocating for the needs of individual patients.

Applied evidence-based practices when providing nursing care to ensure that interventions were grounded in current research and best practice guidelines.

Worked alongside experienced nursing professionals to learn new procedures.

Reviewed charts, doctor notes and test results to gather information on patients.

Monitored patient health status to detect changes and unusual patterns and report to medical staff.

Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.

Observed patient care outcomes to facilitate ongoing quality care.

Education

May 2004

Moss Point High School Moss Point, MS

High School Diploma Legal Assistant

Relevant Coursework: [Subject] & [Subject]

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