Program Manager - Project Management - Prosci Certified Change Manager

CHRISTINE ANDRYSIAK

Novi, Michigan *****

******************@*****.*** www.linkedin.com/in/christine-andrysiak 248-***-**** STRATEGIC BUSINESS TRANSFORMATION LEADER

Executive Project Management Professional ~ Prosci-Certified Change Practitioner Visionary, results-driven professional offering over 20 years’ experience designing and deploying bottom line- enhancing information technology and business process transformation initiatives for multi-million dollar entities. Proven leader who provides critical direction and timely information to the executive team and key client personnel. Accomplished leader who possesses expert knowledge of the service industry (insurance,healthcare, public sector & non-profit). Demonstrated ability to solve complex problems, facilitate large cross-functional teams, develop innovative solutions, proactively lead change, teach new concepts, and manage multiple simultaneous tasks. Effective team builder and leader who understands the necessity to develop effective staff.

Project Management Performance Transformation Operations & Systems Strategy

Change Management Business Process Improvement Strategic Planning

Culture Transformation Organization Restructuring Financial Analysis CAREER ACCOMPLISHMENTS

Implemented a comprehensive, strategic initiative governance structure – the Quality Strategic Innovation Network (QSIN) – within Tessellate (previous entity of Advantasure)

Orchestrated the completion of all projects on time and within budget over my 14+ year consulting career

Cultivated and fostered personal relationships with numerous executives and key client staff

Led execution of Culture Transformation across the entire enterprise ~ approximately 2,000 personnel

Developed a comprehensive Change Management Strategy for 2022/2023+ implementation

Implemented transformation solutions in multi-million dollar entities; reducing manual procedures, automating cumbersome processes, improving customer service performance (both internally and externally), and focusing on bottom-line results

Realized significant process improvements resulting in considerable cost savings (up to 30-50%) in client annual operating budgets and marked improvements in service delivery methods and turnaround times for the majority of client initiatives

Served as a key member of the cross-functional Change Management Community of Practice (CoP) within Emergent Holdings, to facilitate organization-wide best practice implementation

Served as a key resource on the 2019 Emergent Holdings Market Shaper culture enhancement initiative

Performed root-cause analysis in order to solve challenging client issues and conceptualize viable, high- impact solutions for improved operational and process performance

Re-structured a large client’s Project Management Office (PMO) function to operate more effectively within the organization, reduce IT costs and significantly enhance IT service delivery

Reduced written correspondence turnaround time 67%, from 9 months to 3 months for a client’s written correspondence back-log re-engineering project

Directed a comprehensive length of stay (LOS) project to identify key areas for process improvement within hospital clinical and administrative operations

Championed the creation of a community-based task force over a 10 month period in order to create a five- year strategic plan for a 100,000 member community

Led the sales cycle of more than $1.2 million in consulting projects annually including, lead generation, relationship building, proposal development, closing

Instrumental in boosting annual revenue in excess of 200%

Managed numerous large performance and process transformation initiatives, utilizing project management best practices

Executed complex and comprehensive process and operational enhancements for client organizations CHRISTINE ANDRYSIAK Page Two

PROFESSIONAL EXPERIENCE

PERFORMANCE SAVINGS GROUP LLC, Novi, Michigan 2016 - Present Business management consulting (Cost savings, Project management, Change management, etc.). UST HEALTHPROOF, ADVANTASURE Business Unit 2017 – 2023 IT Services company that helps health plans effectively navigate the complexity of healthcare. Manager, Business Transformation & Change Management (2021+) / Executive Project Manager (2017-2021)

Provided organizational leadership for several cross-functional, business transformation strategies for enhanced, outcome-based results with a focus on performance improvement and change management

Facilitated a strategic planning process with the executive team of Tessellate to define organizational direction and planned, market-leading investments (previous entity of Advantasure)

Provided executive-level guidance and management of key strategic performance improvement initiatives

Relentlessly pursued business transformation opportunities for breakthrough performance

Focused on operational excellence initiatives to enhance current BPaaS client performance and profitability

Conducted a call center process improvement project within Advantasure to dramatically improve “at-risk” client service levels

KCSQUARED, LLC, Novi, Michigan 2013 - 2016

Independent entrepreneur – residential real estate. PLANTE MORAN, Southfield, Michigan 1999 – 2013

The 12th largest business advisory and certified public accounting firm in the United States. Principal, Senior Manager, Senior Consultant

Managed the completion of more than 150 consulting projects over my 14 year consulting career, having full responsibility for project staffing, project budgets and ultimate client satisfaction

Directed the service industry operations and process improvement consulting practice; healthcare, insurance, government, education, and non-profit

Conducted process improvement and operational excellence projects for clients across the U.S. including; large ERP implementations, detailed operational assessments, quality and process improvements, technology redesign and implementation, process change implementation, organizational re-design and restructuring, cost reduction efforts, improved service delivery initiatives, change management programs, policy and procedure development and job description creation

BLUE CROSS BLUE SHIELD OF MICHIGAN, Southfield, Michigan 1992 – 1999 The State of Michigan’s leading health benefits organization, serving more than 4.5 million members. Operations Engineering and Consulting Manager, Lead Engineer, Engineer

Shepherded a $2.7 million budget with a team of 40 industrial engineers performing consulting projects

Identified, recommended, and implemented process improvements, created staffing requirements and instituted production standards for 2,500 staff with operational costs of more than $100 million

Realized $5 million in annual cost savings

EDUCATION & CERTIFICATION

UNIVERSITY OF MICHIGAN, Ann Arbor, Michigan

Master of Business Administration (With High Distinction) Bachelor of Science – Industrial and Operations Engineering PROSCI, Inc., Fort Collins, Colorado

Certified Change Practitioner

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