CHENILLE BOYD

***** * **** ***, ******, *****, CO (US) 816-***-**** ad4koz@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Customer Service Representative with over a decade of proven success in managing customer inquiries and solving issues with efficiency. Known for maintaining high customer satisfaction rates and contributing to company success through dedication to service excellence.

HIGHLIGHTS

Works well under pressure

Team player

Proficient in word, excel, Microsoft software & various other computer software systems

Detailed Oriented

Patient and Diligent

EXPERIENCE

Colorado Division of Youth Services - Youth Correctional Security Officer

Centennial, Colorado

January 2023 to Present

Provided direct care security, supervision, and support of detained and or committed youth in Division of Youth Services (DYS) State. Handle all paperwork pertaining to the detainees. Supervise visits and phone calls. Maintain safety of youth and facility at all times.

UCHealth -Patient Access Representative

Aurora, Colorado October 2022 to January 2023

Provided front desk support to the Ear Nose and Throat clinic for patient check-ins, check-outs, follow up and reschedules. Collected co-pays & balanced the cash drawers. Updated all insurance and patient demographics while providing exceptional customer service.

Kansas City Life Insurance Company- Benefit Administrator

Kansas City, Missouri July 2018 to October 2022

Handled over 1000 client accounts, while tailoring policies and certificates according to each

Policyholder’s plan design for all KCL Group Benefits products including Dental Life, Short Term Disability, Long Term Disability, Vision and Voluntary Life products. Added agent commission information on the LINK billing system. Generated billing invoices. Prepared policy amendments and made subsequent changes to employee policy certificates for existing policy holders while complying with state insurance regulations. Assumed special projects including preparing and maintaining contract issue guidelines and department training manuals.

Saint Luke’s Physician Billing Group- Patient Account Specialist

Kansas City, Missouri July 2015 – July 2018

Handled inbound and outbound calls from patients, clinical staff and insurance companies in regards to care received, open balances, coding issues. Processed payments and set up payment plans. Processed and approved financial assistance applications. Updated all insurance and demographic information for the patient. Provided details in regards to patient’s explanations of benefit summaries. Assisted with the training of new employees.

Government Employee Health Association- Verification/ Claims Representative

Independence, Missouri January 2010 – June 2015

Received more than 100 inbound calls per day from government employees and insurance companies concerning Medical, Dental & Vision insurance. Answered questions in regards to explanation of benefits, claims, payment processing. Updated all member demographics. Handled pricing disputes. Submitted claims for preprocessing.

EDUCATION

Hinkley High School – High School Diploma 1998

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