Tracy Glover, MPA,MSW

Cellphone: 347-***-**** – ad4kow@r.postjobfree.com

Professional Summary

Child Welfare Professional with 8 years of experience in the Social Service Arena. Superior grasp of social work treatment, methods, theory, and practice. Strategic planner with a profound interest in helping to develop systems that will be implemented to promote a progressive Social Service change. Highly skilled in supervision, tracking details and progress. Specializing in Mental Health, Substance Use and Housing/Homeless Families. Collaboratively working together with Child Welfare Experts as a Change Agent.

Skill Highlight

Evidence based Practice/Motivational Interviewing

Project management skills: Influencing, leading, negotiating, and delegating abilities.

Analytical thinking, planning.

Self-motivated, initiative, high level of enthusiasm.

Problem analysis, use of judgment and ability to solve problems efficiently.

Proficient with, MS Office Systems, outlook, excel, power point, CARES, CONNECTIONS, PROMIS, and ECR.

EMT-License 248965

Emergency Department Technician

CPR-Certified

Professional Experience

Urban strategies

Program Director 5/8/2023- current

• Provide inclusive leadership and supervision to program directors, supporting the development of leadership

• Participate actively in DHS meetings and engage relationally with DHS leadership to further meet the needs of the families.

• Guide team in adopting and improving service models in alignment with best practices in the field

• Monitor and strategize to improve program outcomes and client satisfaction related to DHS and Coalition

• Participate in DHS and Coalition Audits

• Provide leadership in the development and compliance toward policies, protocols,

procedures and processes across the department

• Ensure effective and efficient data collection and reporting across the department and for DHS and OTDA including in CARES

• Facilitate department wide meetings and actively engage in agency-wide meetings including training, building meetings and conferences

• Ensure facilities are maintained at the highest level and facilitate collaboration between facilities and operations staff

• Assist with Overseeing fiscal responsibilities for respective sites including but not limited to approving expenditures, timesheets, and reports

• Provide leadership in the development of strong interagency collaborations to improve the systemic response to homeless families

• Develop as needed, implement, and maintain consistent policies and practices regarding program management, client services, and other agency protocols.

• Maximize bed utilization and achieve optimal occupancy rates.

• Work with the Director of sanctuaries, director of operations and DSS to ensure consistency, collaboration, and complementary services between sites and programs.

• Provide leadership in the development of strong intra- and inter-agency collaborations to improve the systemic response to families

• Ensure that staff receives ongoing training in assessing risks and needs, identifying and reporting child abuse and neglect, effective case management strategies, and evidence-based/evidence-informed approaches, such as motivational interviewing.

• Provide weekly supervision to assigned staff and ensure the provision of regular supervision of all other program staff.

Henry Street Settlement

Associate Program Director 1/2022-5/5/2023

Assist with the management, programmatic, and administrative responsibilities of a 24 hour facility

Manage and lead members of the social service team including case managers, housing specialist, employment coordinators, and social workers

Manage transitional housing and Domestic violence program

Assist with program planning, development, implementation, and evaluation

Serve as a liaison with the Department of Homeless Services and other funding sources; ensure compliance and provide data and reporting

Attend and facilitate case reviews at clinical meetings to ensure the coordination of proper client care

Participate and lead programmatic audits

Administration for Children Services

Child Protective Specialist 8/2016-1/2022

Complete field visits to investigate allegations of abuse and/or neglect.

Engage in a strength-based approach with families to assess their individual and collective strengths and needs.

Interview family members and others who interact with the family to assess child safety and well-being.

Assess the risk of future abuse or neglect of children in the family.

Coordinate a team of family members, staff, and service providers to evaluate safety and identify interventions that can reduce risks to children.

Remove child(ren) into protective custody or foster care, when children are found to be in imminent danger.

Enter and maintain accurate and timely computerized records of all case information.

Help families navigate government agencies and access entitlement benefits.

File petitions and testify in family court and other legal proceedings as necessary.

Women in Need (WIN)

Social Service Supervisor 7/2015-8/2016

Champion the use of evidence-based practices (EBP) in all aspects of work life; promote strengths-based, trauma-informed, family-centered, culturally-reflexive program environment; model use of EBP for staff and peers; use strengths-based approach and motivational interviewing in managing staff; train and support staff in their use of EBP with clients; use EBP to meet/exceed program goals.

Provide crisis intervention, as needed.

Liaise and collaborate with outside agencies and service providers to ensure clients receive the needed services. Including substance abuse treatment & Mental Health services.

Review/Audits Uniform Client Chart (CARES data entry, supporting documentation and chart maintenance) and ensures that the client information and data is accurate and complete.

Supervises Case Managers and provide coaching, training and development, as needed.

Conducts regularly scheduled audits of the Uniform Client Chart (CARES data entry, supporting documentation and chart maintenance), to ensure compliance with OTDA regulatory requirements, DHS contractual requirements and Win standards.

Manage the shelter’s multidisciplinary team and ensure that weekly case conferences are conducted.

Design program and activities schedule for residents, including monthly house meetings.

Develops and conducts client workshops.

Prepare mandated reports as required by WIN and other contractual agencies in an accurate, timely manner.

Assist with staff recruitment, training, development, and performance evaluations.

Children Community Services 6/2014-7/2015

Program Assistant Director.

Supports the planning and implementation of the program goals to fulfill the

mission of the program.

Develops and administers program budgets, reports, and updates.

Performs need assessments, evaluates, and analyzes individual project and overall

program effectiveness; implements appropriate procedures to ensure efficiency and

accuracy to fulfill program mission.

Trains, manages, and leads a designated group of staff according to the policies and procedures of the program, supervising the daily operations of the facility. Provides supportive counseling in 1:1 or group formats that assist clients with modifying attitudes.

Collaborates with the Program Director for Programs support, faculty scheduling, department meetings, and other pertinent operational matters. Collaborates with the Program Director to support team trainings on program and subject area product knowledge. Performs other duties as assigned.

Bushwick Economic Development 01/2010-6/2014

Program Administrator

Providing direct support for the day-to-day administration of the BEDCO Cluster Program.

Drafting high quality reports summarizing key points of program teleconferences and face-to-face meetings for distribution to collaborative membership.

Providing proactive, accurate and timely advice and high-quality administrative

Support to client and throughout all stages of their stay in the shelter.

Provide referrals to mainstream services that would best benefit shelter residents.

Planning and budgeting the program's fiscal resources. Managing organizational change and establishing systems to monitor and evaluate organizational performance.

Write detailed and accurate case notes for each client as required by shelter.

Assist participants in locating and securing permanent housing.

Knowledge of the LINC programs I to VI

Update clients’ information in DHS/CARE.

Meet with clients weekly or bi-weekly for up to12 months. For the first six months

of a client’s participation the program, at least 80% of follow-up meetings should

be held in-person rather than over the phone.

Education

Adelphi University Garden City l. I N.Y

Master’s in Social Work (MSW) 5/2019

Course Work: Child Abuse Certification

Screening Brief Intervention & Referral to Treatment (SBIRT)

Metropolitan College of New York

Master’s in Public Administration and Affairs (MPA) 5/ 2010.

Course Work: Policy in government & Public Welfare

Hypothetically Planned and implemented Service needs in the local community

Organizational & Management in Public Settings

Strategic Planning & Research

New York City Tech, Brooklyn, NY

Major: B.A. in Human Services 5/ 2008.

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