Customer Service Data Entry
Resume:
Terry Gaddis
Contact
Arab, AL 35016
***********@*****.***
Objective
My objective is to support the functioning of business operations by managing, coordinating operations, and ensuring exceptional customer service. My aim is to create a dynamic work environment and to arrange my client’s day to day needs.
Education
University of Alabama
Tuscaloosa, Al 35487
Columbia college
Redstone Arsenal, AL 35898
Bachelor of Science in
Business Administration
GPA 3.87
Key Skills
Data entry
Marketing
Scheduling
Budget Planning
Communication
Experience
August 2006 – Present
Substitute • Arab City Schools
Effectively manage classroom behavior and a safe and orderly environment for all grade levels.
May 2022 – December 2022
Paralegal • Hawkins Law Firm
Supported attorneys in a variety of legal practice areas. Skilled in conducting legal research and managing case files. June 2002 – May 2006 • Kottmann Inc.
System Analyst
Served as system analyst and team leader supporting Army Information Technology. Successfully led a team to meet deadlines and preform functions to accomplish various job assignments.
October 1998 – March 2002 • Dynamics Research Corporation Database Administrator
Developed Database for Blackhawk Helicopters, which enabled Army aviation units to meet daily readiness reporting requirements. Performed travel to CONUS and OCONUS locations presenting briefings to pilots on how to record flight hours per aircraft and any downtime. Updated Excel spreadsheets that provided status of aircraft, components, and spare deliveries in support of Safety of Flight (SOF) and Safety Action Messages (ASAM).
Maintained, updated, and managed Readiness Reporting software programs and ran queries that provided readiness status, flight hours and monthly supply availability rates for airframe and engines. June 1993 – August 1997
Systems Engineering Solutions• Administrative Assistant/Team Leader Supported the US Army RF tracking system for the National Fusion Center, which included working directly with the transportation office to provide real time tracking of materials being moved from CONUS to OCONUS sites. Oversaw daily operations, which included ensuring compliance with banking regulations, and providing exceptional customer service. Implemented new procedures and technologies that improved efficiency and streamlined operations. Created and updated Government documents and schedules, organized and retained information for audit trails. Maintained spreadsheets of employee labor hours/customer support records.
References are available upon request.
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