Customer Service Social Media
Resume:
SHERRY FAIRLY
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
************@*****.***
PROFILE
Customer Service professional with 10 years’ experience aiming to leverage my abilities while using my skills and experience.
SKILLS
Platform expertise
Content creation
Analytics
PCI
Creativity
Client Records Management
Customer Service
Computer literate
EXPERIENCE
Social Media Marketing Specialist
2021-2023 BIGO Inc. (International)
Developed and executed successful social media campaigns across multiple platforms to increase brand awareness and drive traffic to the company's website. Managed and grew the company's social media accounts by creating engaging content, monitoring analytics, and implementing social media best practices. Collaborated with cross-functional teams to develop and execute integrated marketing campaigns that leveraged social media to meet business objectives.
Personal Care Provider
2022-2023 Fresno County Department of IHSS, Fresno, CA
Assisted client with activities to maintain their health and dignity. Engaged with clients through conversation/companionship, promoting independence. Followed HIPPA policies and procedures. Transported clients to and from doctors’ appointments and errands.
Customer Service Representative
2020-2021 Spectra Raso Solutions, San Diego, CA
Responded quickly to meet customer needs and resolved problems with Paid in Full letters and Titles. Met deadlines while meeting daily quotas. Documented actions taken regarding the nature of each inbound call. Utilized computerized systems to access customers’ accounts and update information.
EDUCATION
Fresno City College, Fresno, CA
2006 - 2009
AA in Social Work In progress
San Diego City College San Diego, CA
1997 - 1988
Certificate in Cosmetology
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