Employment history

Shipping Manager Nov **** - Present

Legends Global Merchandising at Indianapolis, IN

Steer daily operations, ensuring precise picking, packing, and shipping Initiate KPIs for employee development, fostering a collaborative environment Efficiently manage freight scheduling and supply ordering Resolve customer issues, enhancing service quality Boost productivity through innovative management strategies Elevated shipping efficiency by streamlining processes, reducing errors, and enhancing team productivity.

Implemented new KPIs to boost employee performance and customer satisfaction. Developed a supportive team environment, leading to improved morale and work output. Resolved complex shipping issues through analytical problem-solving, enhancing customer trust. Value Stream Supervisor Sep 2021 - Nov 2022

Nicepak at Mooresville, IN

Spearheaded training initiatives, bolstering skill development among associates Guided Team Leaders, fostering transparent communication and collective decision-making Upheld Safety, Quality, and Productivity through relentless advancement of processes Oversaw shift operations, guaranteeing consistent achievement of production targets Partnered with HR and Quality departments to maintain stringent associate and product standards Drove team to surpass production targets by instilling a results-driven culture. Streamlined shift operations with a keen focus on detail, ensuring peak productivity. Initiated a forward-thinking approach to problem-solving, boosting team adaptability. Non-Essential Worker

COVID

Project Coordinator May 2019 - Aug 2020

WESCO at Greenfield IN

Coordinated projects, ensuring timely order entry and efficient inventory control Managed purchasing and expedited processes to meet business demands Generated comprehensive reports and forecasted sales demands, enhancing strategic planning Applied analytical skills to scrutinize business demands and optimize operations Contributed to business growth by improving operational efficiency and reducing overhead costs Managed detailed inventory control and expedited orders to ensure timely delivery and customer satisfaction.

Oversaw inventory accuracy, minimizing discrepancies and ensuring project material availability. Elena Ashcraft

Operations Supervisor

Operations Supervisor with over 17 years of expertise specializes in leading teams to maximize productivity and efficiency across diverse operational frameworks. Known for a profound understanding of EDI, quality control, and assurance, coupled with adeptness in Salesforce and Intradiem E Learning to foster operational improvements. Distinguished for conflict resolution abilities, delivering exceptional customer service, and applying Sigma Six methodologies to refine operations and enhance team dynamics.

212 W South st., Greenfield, 46140

317-***-****

ad4kmj@r.postjobfree.com

Skills

MS Office Expert

Management Experience

Outstanding Customer Service

Strong Written and Verbal Communication

Quality Control/Assurance

Leadership Skills

Communication Skills

Training Skills

Workforce Management

Aspect

Intradiem E Learning

Salesforce

Avaya

CMS/Centre Vue

Verint/Blue Pumpkin

Warehouse Experience

AS400

Lean Six

AP Experience

Debit Memo Processing

Conflict Resolution

KPI's

CMS

SCRUM

Analyst

Scheduling

Event Planning

Help Desk Experience

EDI Knowledge

Employment history

Branch Manager May 2017 - May 2019

Kaman Fluid Power at Greenfield IN

Championed customer service and inside sales team, fostering a collaborative environment Implemented innovative purchasing strategies, streamlining order input Analyzed business sales trends, driving growth and profitability Managed customer relations, ensuring satisfaction and loyalty Served as HR liaison, enhancing employee relations and enforcing policies Revolutionized branch operations by integrating customer-focused sales strategies, enhancing team performance.

Oversaw precise order input and purchasing processes, ensuring accuracy in transactions and inventory management.

Boosted branch efficiency through stringent policy enforcement and quality monitoring, leading to improved service.

Led data-driven sales strategy adjustments, optimizing branch revenue. Pioneered a customer-centric approach, significantly enhancing client engagement. Elevated branch performance by enforcing high standards in service delivery. Workforce Management Analyst Jan 2015 - Apr 2017

Anthem at Indianapolis, IN

Managed real-time queue for multiple phone lines, ensuring efficient workflow Provided comprehensive weekly, monthly, and yearly volume analysis to track performance Crafted SOPs and training manuals, enhancing team's operational knowledge Optimized staffing levels, balancing efficiency and cost-effectiveness Forecasted business trends, enabling proactive strategy adjustments Optimized workforce by analyzing trends, leading to a 15% increase in efficiency. Improved call center response time by 20% through strategic staffing management. Pioneered a KPI framework that increased overall team performance by 40%. WFM Coordinator / Project manager Jun 2007 - Jan 2015 Stericycle at Indianapolis, IN

Spearheaded WFM launch, ensuring seamless transition and operational efficiency Managed a team of 50, fostering a collaborative environment that encouraged growth and promotions

Provided technical support, effectively resolving issues and minimizing downtime Forecasted business trends, enabling strategic planning and occupancy management Liaised between benefits and HR, ensuring smooth communication and policy adherence Spearheaded a WFM team of 50, ensuring a seamless launch and optimal staffing levels. Analyzed business trends to adjust forecasting, improving occupancy management. Implemented SOPs for scheduling, setting a new standard for operational efficiency. Led tech support initiatives, significantly reducing downtime through proactive troubleshooting. Education

BA Business Management Aug 2011 - Sep 2014

American Intercontinental University

Concentration Human Resources

Skills

Technical Support

LEAN Process

Sigma Six

AP and AR Experience

Human Resource Experience

Hobbies

I love gardening, photography, and writing when I am not spending time cooking or grilling out.

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