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Customer Service Van Nuys

Location:
Los Angeles, CA
Posted:
March 25, 2024

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Resume:

Dear Potential Employer,

Thank you for taking the time to consider my application.

My name is Yigal Zanki, I am looking for a career that is independent in nature and challenging with a standard schedule and routine. I have experience with customer service, GPS & maps, working hands-on, and complying with company standards and regulations. I have always kept a clean driving record and a positive can-do attitude.

With every employer, I have been honest and loyal to the job. I have complied with company standards and regulations by taking training and certification courses. I have strived to perform the job correctly with precision and accuracy. I am shy in nature but will do what is needed to complete the job. I like to have my feet on the ground and keep to a routine.

Thank you again and I look forward to hearing from you in the near future. Yours sincerely

Yigal Zanki

Yigal Zanki

17138 Willard St. Van Nuys CA 91406

818-***-**** ad4kly@r.postjobfree.com

Objective: Productive, Hardworking, Reliable, Punctual, with a positive attitude. Dynamic and efficient problem solver. Highly experienced in a variety of fields. Work Experience

Dog Sitting and Walking by Yigal Zanki

04/ 2021 to Present - 17138 Willard St. Van Nuys CA 91406

• Owner/operator and independently financed.

• Built and furnished dog kennels in my own home.

• Would receive clients from friends and family.

• Regularly take care of 3 to 4 dogs daily.

• Regularly walked 2 to 5 miles daily.

• Exercising dogs up to 80 lbs + dog by socializing and playing.

• Take dogs for grooming and veterinary visits.

• Provided safe and secure kennels for each dog and cleaned them daily.

• Would train and perform tricks to keep the dog stimulated throughout the day.

• Feed dogs special diets per customers' instructions.

• Administered pet medications with customers' instructions.

• Maintain the Bookkeeping and Finances of the Company

• Inform Dog Owners of any Situations.

• Ensure Adequate Supplies for each dog in my care. Tow Truck Driver

02/ 2019 to 03/ 2021 - J&L Towing Panorama City

• Received dispatched job from management with the use of a tablet device.

• Find or meet customers at vehicle locations.

• Assess the state of the customer and vehicle and check if they need any other emergency assistance.

• Complete a service agreement with the customer before performing the tow by collecting customer information and vehicle information.

• Perform duties of jumpstarting vehicles, changing flat tires, vehicle lockout, and or towing.

• Perform safety checks by setting up traffic cones, road barriers, and road flares for safe work zone areas.

• Securely jack lifting cars, trucks, and vans for changing flat, and damaged tires.

• Securely loading and off-loading cars, trucks, and vans.

• Cleaning up hazardous materials off highways, such as broken glass, oil spills, and automotive debris.

• Dropped off customer vehicles at the desired location.

• Operated hydraulic equipment, wheel dollies, wenches, lights, etc.

• Performed daily safety inspections of tow trucks, tools, and equipment.

• Driving tow trucks to schedule appointments and customer destinations.

• Wearing proper PPE uniform attire of safety vest, work gloves, and steel tow boots.

• Completed 4 to 8 jobs per shift and drove up to 100 miles daily.

• Completed a CPR and first aid training course.

• Completed Tow Truck Driver Certificate for the state of California. Sign Installer

01/ 2015 to 12/ 2018 - Sign Works, 19229 Ventura Blvd, Tarzana, CA 91356

• Meet the sales team and Graphic designer for custom work orders.

• Able to read plotted graphic artwork for signage or billboards.

• Ordering and organizing supplies and equipment per custom work order.

• Order plastic and metal lettering from vendors.

• Operated industrial plotting printer.

• Pre-made sign by printing artwork and assembling custom lettering for the sign.

• Materials worked with rigid vinyl, corrugated plastic, aluminum, and other metals.

• Load custom work orders into trucks by lifting or carrying items up to 100 lbs. or with dollies, cranes, or forklifts.

• Deliver the sign to a location using a cellphone GPS device.

• Consult with the customer or business owner on how the job will be completed.

• Set up the bucket truck in a safe manner with outriggers for stabilization and caution cones.

• Caution off the work area to prevent pedestrians from walking into the work area.

• Prepping work area by laying down tarps. Wrapping and taping down drop clothes to prevent damage and keep the work area clean.

• Performed safety check of bucket truck before operating.

• Measuring the dimensions of the building and sign before installation.

• Cleaning, scraping, sanding, and washing down walls, billboards, and rooftops.

• Work done was Painting, lettering, and installing adhesive and metal or vinyl lettering.

• Some jobs entailed electrical wiring of LED, neon, and flood lights.

• Worked with team to safely install artwork.

• Finalized installation by consulting with the customer or business owner to validate the job.

• Cleaned up the work area after completion of the work order.

• Return bucket truck, tools, and equipment after completion of the day.

• Turn in completed work orders to management after job completion.

• Common jobs were installing storefront signs, billboards, window advertisements, and business banners. Shuttle Van Driver

04/ 2009 to 12/ 2015 - Super Shuttle (Transdev Group) 5222 Hollywood Blvd, Los Angeles, CA 90027

• Manage Drivers, Routes, and Pick-ups

• Maintain Vehicles and Vans

• Worked with dispatchers to Organize Driver's schedules with Client Pick-up and Drop-off

• Performed customer service by answering customer calls and discussing pricing and scheduling.

• Loaded customer luggage in and out of the shuttle van vehicle at the airport. Help carry customer luggage by climbing up multiple sets of stairs to their door for drop off. Carrying luggage up to 80 lbs.

• Assisting passengers in and out of the vehicle and providing instructions.

• Kept a clean driving record.

• Provided great customer service by being punctual, safe, responsible, and positive.

• Drove fully loaded vans with up to 15 passengers and luggage and delivered them to their home destinations.

• Carried an insurance policy with coverage up to $1,000,000.

• Worked with tablet devices for GPS routes, communicating with customers, and taking dispatched orders.

• Complied with Airport safety regulations by keeping up the TCP (transport of commercial passengers) registration of the shuttle van.

• Maintained van to comply with shuttle company safety guidelines. Always passed van inspections.

• Safety check of shuttle vans lights, horns, backup alarm, brakes, shocks, and tires.

• Responsible for shuttle van interior, and exterior, cleanliness.

• Passing bi-yearly DOT (department of transportation) drug enforcement testing.

• Worked 10 to 16-hour days regularly driving up to 300+ miles daily.

• Worked in all weather conditions (Rain, heat, snow, and wind).

• Recorded daily logs of customer's pickups and destinations.

• Taking inventory of charges, mileage, and costumer address information.

• Complying with operations, and regulation standards in LAX, Burbank, Ontario, and John Wayne airports. Sempra Energy – Field Service Technician

10/ 2004 to 11/ 2008 - Southern California Gas Company (Sempra Energy), 7711 Canoga Ave, Canoga Park, CA 91304

• Passed civil service exam.

• Mitigate Customer Complaints and Problems in the Field

• Handle Hazardous Material using Safe Handling Practices

• Set up Natural Gas Systems and Gas Appliances

• Educate Homeowners about Natural Gas Appliances

• Scheduled meeting times with customers daily.

• Utilize and Maintain Company Vehicle and Company Computer

• Systems worked on: Electrical Generators, Pool Heaters, Gas Ovens/Heater, Barbeque, Water Heater, Earthquake Valves

• Perform role calls and Safety meetings.

• Do truck inventory checks and load anything that is needed daily for routes, which included Pipe fitting, gas meters, and plumbing supplies.

• Use Google Maps, MapQuest, or Tomas Guide to find customer addresses.

• Safely parked the company vehicle with caution cones on designated routes.

• Informed residents of services that are going to be completed. Ensured the safety of the work environment by having customers remove obstacles and animals.

• Used city maps to locate gas lines and gas meters.

• Climbed upstairs, into crawl spaces, and hazardous landscapes, such as driveways, sidewalks, and cobblestone garden walkways.

• After completion of the job, I would perform the validation procedure and operational procedure and check for leaks or equipment malfunctions. After I would complete the service order for the laptop device.

• Informed customer of job completion and provided contact information if a problem arose.

• Completed 12 – 20 work orders daily. Working 8–12-hour days, which included overtime.

• Check-in the vehicle and secure company utility keys into the lockbox and upload work orders into the server with the company laptop.

• Maintained company uniforms and safety gear.

Sempra Energy – Meter Reader

02/ 2002 to 03/ 2004 - Southern California Gas Company (Sempra Energy), 16645 Saticoy St. Van Nuys, CA 91406

• Passed civil service exam.

• Completed DOT Drug Test.

• Perform role calls and Safety meetings.

• Performed Vehicle inspections, tool inspections, and equipment inspections before driving the scheduled route.

• Use Garmin GPS, or Tomas Guide to find daily scheduled routes.

• Independently completed Scheduled routes

• Informed residents of services that are going to be completed.

• Dealt with dogs and large animals.

• Respect Homeowner Property while completing the necessary tasks on Private Property

• Was able to complete 300-800 meter reads per day.

• Documented reads for data collection.

• Checked for Carbon monoxide with a handheld meter.

• Escalate any Hazardous Conditions related to the gas supply system are found.

• Used Utility meter scanner and dispatch device scanner.

• Maintained company uniforms and safety gear.

• Walked 6-11 miles a day, up hills, down slopes, and over obstacles, such as curbs, stairs, and tree roots.

• Take precautions in hazardous weather conditions by wearing the proper PPE.

• Parked vehicle with caution cones around the vehicle.

• Watched for faulty or tampered gas meters.

• Report any hazardous conditions, like aggressive dogs, or unsafe landscape.

• Login vehicle, upload reads from the route of the day and return device. Prime Time Shuttle Services – Shuttle Driver

05/ 2099 to 12/ 2000 - 4520 W Imperial Hwy, Inglewood, CA 90304

• Manage Drivers, Routes, and Pick-ups

• Maintain Vehicles and Vans

• Worked with dispatchers to Organize Driver's schedules with Client Pick-up and Drop-off

• Performed customer service by answering customer calls and discussing pricing and scheduling.

• Loaded customer luggage in and out of the shuttle van vehicle at the airport. Help carry customer luggage by climbing up multiple sets of stairs to their door for drop off. Carrying luggage up to 80 lbs.

• Kept a clean driving record.

• Provided great customer service by being punctual, safe, responsible, and positive.

• Drove fully loaded vans with up to 15 passengers and luggage and delivered them to their home destinations.

• Carried an insurance policy with coverage up to $1,000,000.

• Worked with pagers, communicating with customers, and taking dispatched CB radio orders.

• Complied with Airport safety regulations by keeping up the TCP registration of the shuttle van.

• Maintained van to comply with shuttle company safety guidelines. Always passed van inspections.

• Completed bi-yearly DOT drug test regulations.

• Worked 10 to 16-hour days regularly.

• Worked in all weather conditions (Rain, heat, snow, and wind).

• Recorded daily logs of customer's pickups and destinations. Skills

• Plumbing - 5 years

• Driving and delivery - 6 years

• Construction - 2 years

• Appliance repair - 5 years

• Automotive repair - 5 years

• Customer service - 10+ years

Education

El Camino Real High School

High school or equivalent

General education

Woodland Hills

9/ 1991 to 7/ 1995

Moorpark college

Associate

General education

Moorpark

09/ 1995 to 07/ 1997

West Valley Occupational Center

Other

Automotive repair

Woodland Hills

09/ 1997 to 07/ 1998

Sempra Energy Educational Campus

Other

Plumbing and Appliance Repair

Pico Rivera

09/ 2003 to 07/ 2004



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