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Janell L. Trice * 816-***-**** (Mobile) 816-***-**** (Home)

***** ******* *** **** ***** ad4kln@r.postjobfree.com Detail-oriented individual with solid healthcare billing, administrative and customer service experience

Exceptional interpersonal, customer service, liaison, and follow-through skills.

Excellent communicator; highly organized and

efficient.

Functions well in high-stress atmospheres.

Proficient in healthcare billing, spreadsheets,

databases, and standard office equipment.

Highly knowledgeable of general office procedures and handling of confidential material with vital

discretion.

Professional Experience

Children’s Mercy Hospital, Kansas City, MO

Client Service Representative – Lab & Pathology January 2017 to February 2021

· Review orders submitted against the electronic records for missing or incorrect patient or provider demographics, missed or incorrect testing orders, insurance or billing information. Reports errors to appropriate departments and ensures corrections are completed.

· Contact customers for missing order information,insurance and billing; Create new accounts as requested; Complete spreadsheet, red cap, or pro forms containing compliance, charge credits, issues, corrective action and non-billed study activities

· Performs manual billing and reviews data input for accuracy for all requested patient/product charges, studies, and research grant projects. Adjusts charges as necessary.

· Maintain a spreadsheet /record of current activity without automatic assigned charge codes or projects that are not directly billed; Collaborate with Admissions, Patient Financial Services, Revenue Integrity, and the Laboratory Special Projects Manager in order to resolve billing discrepancies and patient account errors

Access Representative II – Radiology Clinic January 2013 to January 2017

· Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician, and departmental directories are correct and up- to-date.

· Inputs information into nurse advice line triage system accurately and efficiently.

· Primarily the listed duties as an Access Representative I Access Representative I – Special Care & Rehab Clinic August 2002 to January 2013

· Interview, register and enter patients’ information obtaining and verifying demographic, financial and insurance information entering into system for areas including ancillary departments, emergency room, urgent care lab and radiology.

· Perform clerical front desk duties; Processed patient’s co-payments, scheduled clinic appointments; Complete charge entries.

· Verified insurance benefits, posts applicable co-payments and deductibles, and performed daily cash balancing procedures.

· Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.

Education

Tarkio Community College, Kansas City, MO

Medical Terminology Certificate, Graduated 1986

Southeast High School, Kansas City, MO

High School Diploma, Graduated May 1986

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