Paula McSherry

Tucson, AZ

520-***-****

ad4kkg@r.postjobfree.com

Phone specialist with excellent stress resolution skills Responsible for answering a high volume of customer calls. Proficient in growing customer relationships in a friendly professional demeanor. Captured leads by persuading customers to get an in-home estimate. Maintained detailed and accurate records of customer information. Answered all calls with an empathetic solution-based approach. Proven track record diffusing stressful situations while focusing on complete customer satisfaction. Scheduled product installations based on installers ability to complete the job. Able to adapt to customers' personality.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation for customer satisfaction.

Excellent communication skills.

Communications Director/Assistant Office Manager

Window World of Tucson - Tucson, AZ

March 2017 to July 2019

Locomotive Engineer

Union Pacific Railroad

Tucson, AZ