ERICA WEBB

254-***-**** ad4kkb@r.postjobfree.com

Atlanta, Georgia Metropolitan Area

HEALTHCARE MANAGEMENT PROFESSIONAL

Medical Assistance Office Administration Hospital & In-Home Health

Patient-focused, top-performing medical professional with a unique blend of administrative, clinical, and managerial expertise throughout a wide range of capacities. Quick to grasp new concepts and ideas, apply problem-solving methods, and complete tasks accurately and on time. Solid communication, organization, and time-management skills with the ability and capacity to connect with patients, collaborate with medical professionals, and remain efficient in demanding, fast-paced environments.

Reputation for attention to detail, reliability, and accountability with integrity, initiative, and drive to produce results above and beyond what is expected. Core strengths include:

Leadership & Team Building

Training & Development

Relationship Management

Documentation & Reporting

Planning & Scheduling

Process Optimization

Written/Verbal Communication

Organization & Multitasking

Flexibility & adaptability

Cross-Functional Collaboration

Confidentiality & Compliance

Quality Control/Assurance

CAREER SUMMARY

Netflix: Fayetteville, GA May 2019 to Present

Medical Assistant

Served as a Medical Liaison (Film) with responsibility for taking nasal swabs for PCR/Rapid testing, collecting samples, performing temperature checks, and distributing PPE including KN95 masks and goggles. Assisted cast and crew with medical emergencies and appointments.

Randstad: Fairburn, GA April 2017 to Present

Medical Assistant

Assist in the collection of vital signs, specimen samples, and patient information while prioritizing patient care and confidentiality.

Utilize Electronic Medical Records (EMR) to record and track patient information, medical/physical history, and vital signs.

Aid providers during examinations and treatments, complete routine in-office procedures, and perform phlebotomy functions.

Coordinate fulfillment of prescriptions with pharmacies and initiate referrals, pre-certifications, and insurance verifications.

Educate patients on procedures and obtain consent for those procedures under physician supervision.

Maintain cleanliness, functionality, and safety of treatment rooms in compliance with regulatory protocol and standards.

Brightstar Care; Johns Creek, GA Aug. 2011 to Feb. 2017

Front Office / Administrative Assistant

Acted as front desk liaison and first point of contact for an in-home care staffing agency; charged with compiling data and creating detailed reports for physicians, coordinating patient appointments and meetings, organizing and filing, providing administrative support for office and medical staff, and managing all daily correspondence between clients, medical staff, and insurance companies.

Answered and directed multi-line telephones, received and distributed mail, and copied, faxed, and mailed medical records.

Erica Webb

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CAREER SUMMARY (Continued)

Lewis Orthopedics; Killeen, TX June 2009 to June 2011

Medical Records / Administrative Assistant

Scheduled new and follow up appointments, collected co-payments, monitored outstanding accounts receivables, gathered patient medical history and vitals, utilized EMR software, and obtained pre-authorizations for insurance.

Skilled in collecting, analyzing, and protecting digital and traditional medical data and information vital to providing quality patient care; working knowledge of medical coding and terminology.

Ensured that confidential patient health information was safeguarded to maintain its quality, accuracy, accessibility, and security in accordance with corporate procedures and HIPAA guidelines.

Processed “Release of Information” requests by locating and retrieving corresponding health information in a timely and efficient manner.

Managed and maintained databases, reviewed, and assessed data, and generated reports.

Metroplex Behavioral Health Center; Killeen, TX June 2009 to June 2011

Psychiatric Secretary

Admitted adolescent mental health patients to a behavioral health hospital; performed duties inclusive of scheduling patient appointments, obtaining insurance pre-authorizations, answering, and returning phone calls, scheduling patient appointments, writing and distributing correspondences, planning, and executing meetings and events, maintaining contact lists, instituting appropriate filing systems, and providing general support to visitors.

EDUCATION & TRAINING

University of Arizona Global Campus 2022 Graduate

Bachelor of Arts in Psychology

Relevant Coursework: Social Psychology, Industrial/Organizational Psychology,

Abnormal Psychology, Psychology of Learning, Human Growth & Development

Georgia Military College Milledgeville, GA 2017 Graduate

Associate of Science in Psychology, Associate of Science in Social Work

Professional Training: Medical Terminology, Front Office Administration, Account Billing

and Collections, Medicare and Medicaid, Insurance Benefits, Patient Intake and Registration,

Electronic Medical Record Keeping, Patient Confidentiality, OSHA, HIPAA, Appointment

Scheduling, Billing and Reporting, Insurance Claims Processes, Credentialing

Computer Skills: Cerner, Epic, Exova, Radeas

CERTIFICATIONS

BSL – CPR, AED, First Aid (Infant, Child, Adult) American Heart Association Jan. 2020

Certified Clinical Medical Assistant National Health career Association (NHA) Jan. 2011

Certified Medical Administrative Assistant National Health career Association (NHA) Jan. 2011

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