Paige Lee

Motivated, Driven, and Efficiently ready to take my next career journey

Albany, NY 12206

ad4kk5@r.postjobfree.com

+1-838-***-****

Willing to relocate

Authorized to work in the US for any employer

17+ years of exceptional customer service experience 5 years of management experience

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

EMS Dispatcher

Midwest Medical Transport Company/Midwest MedAir - Virginia Beach, VA October 2023 to February 2024

Ensuring that all transport requests are picked up in a timely manner (using either phone or computer) Ensuring all crews are accounted for at all times

Ensuring that callers are notified of any delays in transports. Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately

Efficiently dispatching of transport requests and relaying appropriate information to field crews Knowledge of geography of service area

Operates computers, software, and multi-line phone system. Ensures the provision of optimal transportation services to patients and referring agencies Dispatching spans across Southern Virginia, Northern Virginia, DC, Maryland. EMS Dispatcher

Fast Track EMS - Chesapeake, VA

April 2023 to September 2023

• Handling initial calls for emergency and non-emergency situations

• Assessing the nature of calls and determining a proper response

• Logging call information, such as caller’s name, location, parties involved, nature of the call and any other pertinent details

• Using a two-way radio system to relay all information to paramedics Patient Engagement Specialist

Praxis by Landmark Recovery - Norfolk, VA

October 2022 to January 2023

• The main staff point of contact for all patients, carrying out daily activities

• Monitor patients regularly, resolving conflicts and responding to critical situations

• interact regularly with other clinical staff to aid in the recovery process.

• Demonstrate our values and mission statement

• Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary

• Facilitate non-therapy groups and lead patients in light daily fitness classes and enrichment activities including guided meditation, community building and free time

• Monitor patient movement and maintain presence in “courtyard” area; monitor meals in the meal room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals

• Perform some daily facility cleaning duties

• In absence of the Van Driver, drive patients to off-campus meetings and events

• Perform all other tasks as assigned by supervisor

• Work as a highly dependable, independent member of the treatment team

• Work cooperatively with all levels of employees and management

• Are committed team players willing to learn new skills

• Reports directly to the Patient Engagement Manager CNA - Certified Nursing Assistant

Bay Pointe Rehabilitation Center - Virginia Beach, VA May 2022 to September 2022

• Worked in a Rehabilitation

• Provided for residents' physical and emotional needs

• Took vital signs regularly

• Cleaned bathrooms

• Assisted 28 elderly patients daily

• Assisted residents with daily routines: ADL

• Aided in lifting residents when necessary

• Recorded resident care

• Performed post-mortem care, if needed

Shift Leader

7-Eleven - Hampton, VA

May 2021 to April 2022

• Provided a quick and exceptional customer experience

• Answered customer questions

• Assisted customers with locating items

• Responsible for resolving all customer complaints

• Maximized sales transactions

• Handled returns and exchanges

• Responsible for auditing and organizing the whole store

• Created inventory of products

• Restocked shelves

• Kept store clean

• Process cash/ credit transactions

• input inventory from delivery trucks

Shift Leader/Manager

7-Eleven - Portsmouth, VA

May 2021 to October 2021

Greet customers

Solve any issues with customers or any technical issues in store Order inventory

Manage staff of 3-4 employees per shift

Process cash/credit transactions

Process money orders

Stock and clean store

Count safe and drop deposits

Automotive Office Manager

Monte Motors LLC. - Portsmouth, VA

June 2021 to August 2021

• Handled general office administration, including Process tags, Titles, and Registration

• Greet visitors

• Collect payments

• Supervise office staff

• Handle direct administrative issues

• Clean and sanitize office

• Process credit applications through third party

• Responsible for knowledge of vehicles

• order auto parts and inventory

• Process payments

• Manage team responsibilities

• Process mail

• Responsible for outgoing communications

• Collected payments

• Supervised office staff

• Handled direct administrative issues

Shift Manager

Moe's Southwest Grill - Norfolk, VA

September 2020 to February 2021

• Lead team in preparing and serving food with a smile.

• Provide fast, friendly and accurate service to guests.

• Monitor actions of staff and customers to ensure that health and safety standards and regulations are being followed accurately and efficiently.

• Instruct staff on cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

• Resolve customer complaints about food quality or service

• Order fresh produce daily

• Food Safe Certified

• Process truck orders

• Inventory data entry

Cleaner

Chick-fil-A, Inc. - Virginia Beach, VA

July 2020 to October 2020

Washing dishes

Cleaning equipment and floors in front end and back of store Maintaining a clean work station

Sanitizing all work areas and equipment

Empty trash

Housekeeper

Dust in the wind cleaning co. - Virginia Beach, VA June 2020 to August 2020

• Cleaning resort homes after departure.

• Making beds.

• Replacing dirty linens and towels.

• Restocking guestroom amenities like toiletries, drinking glasses, and notepads.

• Removing garbage, recycling, and room service trays.

• Cleaning multiple resorts along the virginia beach oceanfront. Shift Leader/Manager

Moe's Southwest Grill - Colonie, NY

July 2017 to March 2020

• Lead team in preparing and serving food with a smile.

• Provide fast, friendly and accurate service to guests.

• Monitor actions of staff and customers to ensure that health and safety standards and regulations are being followed accurately and efficiently.

• Instruct staff on cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

• Resolve customer complaints about food quality or service

• Order fresh produce daily

• Food Safe Certified

• Process truck orders

• Inventory data entry

Data Entry Administrator

Maximus - Albany, NY

May 2017 to August 2017

• Preparing and sorting documents for data entry.

• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.

• Resolving discrepancies in information and obtaining further information for incomplete documents.

• Process Medicaid applications for the state of NY

• Computer literacy and familiarity with various computer programs such as MS Office, excel,

• Attention to detail

• Entering PHI

Housekeeper

YPB Resorts - Virginia Beach, VA

May 2016 to October 2016

Responsible for cleaning 21 resort condos

Takeout garbage and maintain clean area around resort Laundry (wash, dry, fold)

Dust, sweep, and mop

Clean all appliances

Billing Specialist/Administrative Assistant

AAL Podiatry Associates - Norfolk, VA

March 2015 to May 2016

Responsible for Collecting, posting and managing accounts. Submitting clean claims electronically and by paper. Following up with 3rd Party payers

Identifies and resolves patient complaints

Prepares, reviews and sends patient statements

Outpatient Billing

Scheduler/ Front Desk Receptionist

Virginia Oncology Ass - Virginia Beach, VA

January 2008 to April 2009

Manage Appointments for patients

Make and distribute daily schedules for Doctors and Staff Manage Front Desk Operations

Obtain Patient Information and apply it to patient confidential medical records Assist in filling out forms, relevant documents

Education

Certificate in Medical Billing and Coding

Centura College - Norfolk, VA

May 2014 to January 2015

Diploma in Business Tech

Lake Taylor High School - Norfolk, VA

September 2001 to June 2005

Skills

• Data Entry

• Office Administration

• Customer Service

• Medical Records

• Medical Coding

• Housekeeping

• Computer Literacy

• Food Service

• ICD-10

• Insurance Verification

• Medical Billing

• Produce Experience

• Residential Cleaning

• Shift Management

• Medical records

• Medical data entry

• CPT Coding

• EMR Systems

• Medical Receptionist

• ICD-9

• Medical Terminology

• Laundry

• Management

• Epic

• Cleaning

• Medical Office Experience

• Anatomy Knowledge

• HIPAA

• Medical Scheduling

• ICD Coding

• Phone Etiquette

• Physiology Knowledge

• Experience Administering Injections

• Microsoft Powerpoint

• Title Processing

• Accounts receivable

• Computer skills

• Caregiving

• Microsoft Office

• Shift management

• Customer service

• Order entry

• Medical terminology

• Microsoft Access

• Driving

• Medical records

• Cash handling

• EMR systems

• Cash register

• HIPAA

• Anatomy knowledge

• Documentation review

• Data collection

• Heavy lifting

• Vital signs

• Cooking

• Supervising experience

• Windows

• Databases

• Epic

• Office management

• Customer relationship management

• Typing

• ICD-9

• Clerical experience

• Transportation management systems

• Guest services

• Front desk

• Hospitality

• Hotel experience

• Barista experience

• Phone etiquette

• Microsoft Office

• Communication skills

• Home care

• Caregiving

• Senior care

• ADLs

• Office experience

• Proofreading

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

Certifications and Licenses

NRCCS January 2016 to January 2017

OSHA 10

March 2022 to Present

Entry-level workers with this credential have industry-specific knowledge and skills that help prevent injuries and keep workplaces safe and productive.

Temporary nurses aide

June 2022 to Present

Temporary nurses aide certificate

Driver's License

October 2019 to October 2027

Assessments

Administrative support professional fit — Proficient January 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Medical receptionist skills — Completed

May 2022

Managing physician schedules and maintaining accurate patient records Full results: Completed

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Patient-focused care — Proficient

January 2023

Responding to patient concerns with sensitivity

Full results: Proficient

Protecting patient privacy — Proficient

March 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Cleaner fit — Proficient

April 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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