AMANDA KNEF

Glastonbury, Ct *****

908-***-**** - ad4kjj@r.postjobfree.com

Professional Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Skills

Performance Management

Contract Management

Strategic Planning

Workflow planning

Customer service

Compliance Monitoring

Vendor Sourcing

Bookkeeping/Accounting

Work History

01/2020 to 12/2023

Director/Coordinator

Favor Inc. – Wethersfield, CT

Coordinated and oversaw the distribution and allocation of funds to meet the Department of Health contract deliverables, inventory, payments and procedures.

Set priorities and problem-solved workflow issues to maintain rapport with providers, vendors and families across the state.

Championed innovative solutions that led to significant time savings across multiple departments.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

11/2016 to 12/2020

Sr. Market Banker/Banking Center Assistant Manager

Webster Bank N.A. – Wethersfield, CT

Responsible for carrying out supervisory responsibilities in accordance with organization's policies and applicable laws.

Responsibilities include training and coaching employees; planning, assigning, and directing work, identify potential business customers to establish the bank's customers credibility, gain a full understanding of their needs, evaluate appropriate products and services to satisfy their needs and educate them on the benefits.

Support portfolio growth by coaching Universal Bankers to effectively identify referral opportunities and perform sales/referral activities using Sales Force

Develop high performing Universal Bankers to build front line strength.

Mentor and develop staff on the critical importance of Customer Centricity

07/2015 to 06/2016

Assistant Banking Center Manager

United Bank – Manchester, CT

Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and bank partners excel and achieve score card goals.

Resolve escalated client complaints / issues promptly and effectively with customer centricity at the for front.

Conduct 'daily proof processes' to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used.

Partner with Area Operations Manager in the execution of operational excellence and achievement of operational goals

Assumed operational responsibility in Managers absence; guided team members on navigating challenging client situations, sales techniques, and maintaining utmost customer service.

Education

Business Administration

Central Connecticut State University - New Britain, CT 1979-1981

Grant Writing Certification – San Diego University 2020

Quick Books Pro Advisor Certification 2024