Corey Cooper

Remote Customer Service (Work from Home)

Hurst, TX 76053 ad4kjf@r.postjobfree.com

+1-682-***-****

•Dedicated professional with an extensive background in emergency care and customer service.

•Strong interpersonal skills in dealing with a diverse population High level of integrity, honesty, and judgment.

•Responsible, takes ownership for work, and operate with a high level of confidentiality and attention to detail

•Empathetic and understanding. You are an advocate for the member’s healthcare and are passionate about providing top quality care

•Articulate. You have strong written and verbal communication skills, as well as an eye for customer service

•Active listening

•Communication

•Computer skills

•Customer service

•Interpersonal skills

•Leadership

•Management skills

•Problem-solving

•Time management

•Transferable skills

Authorized to work in the US for any employer

Work Experience

Contact At Once/Chat Support Agent/ Concierge Agent

Dynamic BDC - Hurst, TX April 2021 to Present

Receive and Promptly Respond to Customer Queries

Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

Document Issues and Resolutions

In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.

Learn About New Products and Services

In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.

Identify Possible Website Errors

As we mentioned above, chat agents are often the first person that a customer will speak with. Because of that, chat agents are the first people within their organization who will be alerted of website errors and other technical problems. If chat agents receive multiple queries about the same issue, they must report the issue to the IT department in order to solve the problem as quickly as possible.

Administrative Assistant/CSR

Lloyd Agencies - Hurst, TX June 2020 to Present

•Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

•Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

•Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

•Ability to effectively organize, prioritize, multi-task and manage time.

•Demonstrated accuracy and productivity in a changing environment with constant interruptions.

•Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

•Ability to exercise strict confidentiality in all matters.

Customer Service Representative

InfoCision - Hurst, TX February 2021 to April 2021

Handle customer service calls inbound and outbound for many clients, cable and internet providers. Many charitable organizations and ministries

Advanced Care Technician/ Assistant HCA Medical City Dallas - North Richland Hills, TX October 2019 to August 2020

•Dedicated Paramedic with an extensive background in pre hospital emergency care and service.

•Provides quality care to patients under the direction of the Medical Director in accordance with the philosophy, goals, and objectives of the organization.

•Reports to the charge nurse for shift assignments and direction of shift duties.

•Administers IV fluid without additives, saline flush, antiemetic, non-narcotic pain medication and ACLS drugs (excluding drips) using barcode medication verification (BMV) during medication administrations.

•Completes accurate documentation in the electronic health record Provides consistent attention to airway, intake, elimination, sleep, rest, mobility and hygiene needs.

•Applies anti-embolic stockings and sequential compression devices Cervical collar management External defibrillation.

•A nasal cannula or oxygen mask application Nasopharyngeal insertion and removal Oral airway insertion and removal Oxygen therapy/delivery Pacemaker assessment of function Ultrasound-guided peripheral IV Access Wound care dressing and application.

Paramedic PRN

Texas Health Resources - Arlington, TX August 2019 to November 2019

•Provides Safe Patient Care Under Physician Delegation

•Administers IV fluid without additives, saline flush, antiemetic, non-narcotic pain medication and ACLS drugs (excluding drips) using barcode medication verification (BMV) during medication administrations.

•Completes accurate documentation in the electronic health record.

•Provides consistent attention to airway, intake, elimination, sleep, rest, mobility and hygiene needs.

•Applies anti-embolic stockings and sequential compression devices Cervical collar management.

•External defibrillation.

•Nasal cannula or oxygen mask application Nasopharyngeal insertion and removal.

•Oral airway insertion and removal Oxygen therapy/delivery Pacemaker assessment of function Ultrasound-guided peripheral IV Access Wound care dressing and application Incentive spirometry.

Communication Specialist Children's Health - Dallas, TX February 2019 to August 2019

•Solely responsible for dispatching and tracking the transport vehicles, which includes the helicopter fixed-wing and ground units.

•Responsible for coordinating patient transfers and transports from referrals and maintaining ongoing records of the transfers and transports in Right Cad and EPIC, also connects the referral with the appropriate physician, dispatches the appropriate vehicle, enters the information into the appropriate systems.

•While assuring the safety of the transport team by establishing and maintaining communication throughout process.

Energy Consultant/Sales Representative North American Venture Capitol Dallas - Fort Worth, TX November 2018 to February 2019

•Experienced in cultivating and developing new relationships helping people to choose Direct Energy to be their electricity provider while securing them a cheaper rate for a pre-specified amount of time.

•Maintaining a sharp focus on the customer needs, wants, expectations, and overall satisfaction with the decision to choose Direct Energy as their electrical provider.

Sales Representative / Customer Service Associate

Direct Energy - Creve Coeur, MO March 2011 to November 2018

•Experienced in cultivating and developing new relationships helping people to choose Direct Energy to be their electricity provider while securing them a cheaper rate for a pre-specified amount of time.

•Maintained a sharp focus on sales. Awarded as a top salesperson multiple times throughout tenure.

Paramedic Crew Chief City of St. Louis - St. Louis, MO January 2006 to July 2018

•Performs Paramedic Supervisor duties in his/her absence. Commands medical emergency scene in the absence of superior personnel.

•Tests new equipment and assists with testing new paramedics/EMTS.

•Schedules, distributes/balances and guides the work assignments of co-workers, according to established work flow/assignment requirements, to assist supervisory staff with timely completion of the assigned work load.

•Monitors and reports on co-worker work performance to determine overall conformity to established timetables and quality standards, and to document and communicate employee production levels and training needs.

•Trains co-workers, as directed, in specific tasks, job practices and procedures of emergency medical work to improve and maintain the performance levels of these employees.

Paramedic

Gateway Ambulance - St. Louis, MO January 2005 to January 2016

•Experienced in providing first aid, basic life support, and emergency transport to health care facilities.

•Transported patients to nursing homes and other long-term health care facilities in a timely manner.

Sales Representative/Customer Service

The Pisa Group, Inc - Arnold, MO February 1998 to July 2008

Sales and customer support and retention.

Hazardous Materials Technician

Jefferson County Missouri Hazmat - Jefferson County, MO August 2000 to January 2004

•To protect the lives and safety of the public.

•Stabilize emergency conditions by implementation of effective control and containment methodologies and protect the environment from uncontrolled chemical releases or potential emergency releases of hazardous material.

•Gather information, estimate potential course and harm, determine strategic goals and objectives, assess tactical options and resources, plan and implement, evaluate the implementation, review strategic goals and coordinate clean-up and environmental restoration.

Emergency Medical Technician Basic

Abbott EMS - St. Louis, MO February 2002 to November 2003

•Responded to Emergency 911 dispatched calls.

•Assisted Paramedics on emergency calls when needed.

•Led in emergency transport to health care facilities.

•Ensured enforcement of confidentiality and privacy policies.

Volunteer Firefighter

DeSoto Rural Fire Protection District February 1996 to July 2001

•Responded to 700+ calls for different emergencies.

•State Certified Firefighter 12. EPA certified Haz Mat tech.

•Applied leadership, principles, and practices of public safety as appropriate to fire and rescue operations.

Emergency Response Technician / Nuclear Fuel Worker

Westinghouse Electric Company - Festus, MO August 2000 to April 2001

•Selected to serve as a Member of site Emergency Response Team. Led the setup, adjustment, and maintenance of the equipment used for fuel pellets.

•Performed final QA on fuel pellets before insertion into fuel rods

Education

Associate in Emergency Medical Technician_Paramedic

Emergency Medical Technician Paramedic Jefferson College - Hillsboro, MO

High school diploma or GED in General Education

Desoto Sr. High School - De Soto, MO

Skills

•Verbal & Written Communication

•Organization

•Time Management

•Strategic Planning

•Call Center

•Customer Support

•Customer Care

•CSR

•Competitive

•Motivated

•Public Relation

•Detail-Oriented

•Anticipates Needs

•EMT Experience

•Critical Care Experience

•Epic

•Nursing

•Triage

•EMR Systems

•Hospital Experience

•Quality Assurance

•Employee Orientation

•Experience Administering Injections

•Supervising Experience

•Patient Care

•Vital Signs

•Medical Records

•Phlebotomy

•Documentation review

•Managed care

•Customer service

•Medical Terminology

•Venipuncture

•Management

•Salesforce

•CAD

•Recruiting

•Technical support

•Mobile devices

•Analysis skills

•Upselling

•Social media management

•Help Desk

•Live Chat

Languages

•English - Fluent

Certifications and Licenses

First Aid Certification BLS Certification ACLS Certification PALS Certification EMT Certification

Assessments

Following directions — Highly Proficient

August 2020

Following multi-step instructions. Full results: Highly Proficient

Administrative support professional fit — Highly Proficient

August 2020

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Medical terminology — Expert

June 2020

Understanding and using medical terminology Full results: Expert

First aid — Expert

March 2020

Treating common medical emergencies Full results: Expert

Clinical judgment — Expert

April 2020

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Expert

Sales skills — Expert

May 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Expert

Nursing assistant skills — Expert

May 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Expert

Electronic health records: Best practices — Highly Proficient

August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Call center customer service — Proficient

March 2021

Measures a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient

Data entry: Accuracy — Proficient

March 2021

Entering data quickly and accurately Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

International Association of Firefighters

January 2006 to Present

The International Association of Fire Fighters is a labor union representing paid full-time firefighters and emergency medical services personnel in the United States and Canada. The IAFF was formed in 1918 and is affiliated with the AFL-CIO in the United States and the Canadian Labour Congress in Canada.

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