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Customer Service Fe Springs

Location:
Downey, CA
Posted:
March 25, 2024

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Resume:

Anthony Cesena

***** ******* ***

Downey, CA ****1

562-***-****

ad4kj9@r.postjobfree.com

Skills

Knowledge of Microsoft Office Suite.

Proficient in Management Systems for Warehouse, Transportation and Customer Service. Excellent communication skills verbally and written. Team Leadership, Time Management and Staff Training. Problem Solving, Decision Making and Adaptability. Safety Compliance, Barcode Scanning and Cycle Counting. Experience

January 2023 - August 2023

Kinetic Personnel ( Janus et Cie), Santa Fe Springs, CA - Receiving Supervisor

● Review Expectant Container Report to estimate the volume of items scheduled to be received using an Excel spreadsheet.

● Received oversea containers according to arrival dates and product necessity.

● Review the warehouse for locations to store the product received in a safe manner that is easily accessible for picking and inventory.

● Report and discrepancies or damages of the product received.

● Inspect the items to verify the correct product and quantity are received without damages.

● Collaborate with supervisors on shift changes and additional coverage when needed.

● Used pallet jacks and dollies to load and unload trailers and containers.

● Operated equipment such as forklifts to offload containers and putaway products. September 2021 - December 2022

Kari-Out LLC, Santa Fe Springs, CA - Assistant Warehouse Manager

● Develop a team of 15 employees by providing them with an understanding of their duties, schedules and how to perform their jobs.

● Worked with the Director of Operations and took leadership on reducing the rental space of the warehouse cutting down from 90,000 sq ft to 55,000 sq ft by installing racking and saving money to be used for future projects.

● Made improvements in the warehouse by installing new lighting, a sprinkler system and upgrading the office space providing a cleaner and safer work environment. 2

● Took the leadership on the implementation of new Material Handling Equipment from receipt, training, and recording any issues with the equipment's performance.

● Assisted in the development and implementation of a newWMSforallofthecompanies warehouses to perform at optimal levels.

● Organized the warehouse by identifying the location of product for easy access and showed the team how to perform this task.

● Manage the day-to-day operations of the warehouse, freight and parcel shipments, returns and transfers in the SAP system.

● Double checked records, daily reports using Microsoft Excel and inventory transactions to identify and correct variances.

● Oversaw warehouse staff and maintain efficiency in a fast-paced environment.

● Created and enforced detailed organization processes to increase quality and service standards.

● Met with customers to understand their needs and any special requirements of their shipments and deliveries.

October 2019 - September 2021

LeVecke Corporation, Mira Loma, CA - Warehouse Supervisor

● Managed shipping and receiving activities for the company 50 orders processed daily.

● Inspected loading operations for improvements in efficiency and safety.

● Handled high- volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

● Review the inventory and report findings to Supervisors, Management and Owners.

● Schedule shipments with third party logistics for inventory and storage needs.

● Operated forklifts and dollies to load and unload product and relocate items in the warehouse.

● Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

● Supervise the outbound shipments for efficiency and safety.

● Prepared shipping documents and invoices, and fielded clients questions. August 2017 - October 2019

McLane Food Distribution, Rancho Cucamonga, CA - Team Lead

● Supervise and schedule the outbound shipments for efficiency and safety.

● Update and maintain a sophisticated barcode and inventory system.

● Communicate with internal and external customers to ensure all orders are processed, shipped and received.

● Communicate with management on inventory in the warehouse and outside storage facilities.

● Supervised team members to confirm compliance with set procedures and quality requirements.

● Established open and professional relationships with team members to achieve quick resolutions for various issues.

3

● Conducted training and mentored team members to promote productivity and accuracy and commitment to friendly service.

June 2012 - August 2017

MBM Foodservice (Carl’s Jr), Ontario,CA - Assistant Warehouse Manager

● Hired and trained clerks, leads and supervisors regarding warehouse processes.

● Developed and enforced policies to achieve company goals.

● Created the schedules for 45 warehouse teammates including approving time off.

● Coached teammates that did not meet set standards.

● Reported to Management to overall fill rate of the distribution center.

● Oversaw upkeep of equipment and physical condition of the warehouse, identifying and ordering needed repairs, renovations, and replacements.

● Double checked records, daily reports and inventory transactions to identify and correct variances.

● Trained employees on equipment operation for safety protocols.

● Assisted in the development and implementation of Management Systems for the Warehouse and Customer Service.

● On the Emergency Response Team supporting all distribution centers when needed. February 1997 - June 2012

CKE Restaurants (Carl’s Jr), Ontario,CA - Customer Service Lead

● Supported over 1000 restaurants both Domestic and International from data entry, discrepancies, scheduling of deliveries and opening new restaurants.

● Trained new employees on policies and procedures.

● Developed, maintained and distributed order guides for customers.

● Supervised the day-to-day customer service operations to provide staff with guidance and drive productivity.

● Resolve customer service issues using company processes and policies and provide updates to customers.

● Review associate performance to identify training needs.

● Participated in team meetings and training sessions to stay informed about product changes and updates.

● Offering advice and assistance to customers, paying attention to needs and wants.

● Stepped up to assist Customer Service Manager with complaints and issues during times of department short staffing.

June 1992 - February 1997

ABF Freight Lines, Pico Rivera, CA - Warehouse Worker

● Forklift operator, unloading trailers and organizing the dock staging area.

● Load, unload and move material to and from storage and production areas.

● Performed general housekeeping and cleaning tasks. June 1991 - June 1992

4

Willig Freight Lines, Vernon, CA - Warehouse Worker

● Forklift operator, unloading trailers and organizing the dock staging area.

● Load, unload and move material to and from storage and production areas.

● Performed general housekeeping and cleaning tasks. Education

June 1991 - June 1994

Rio Hondo Community College, Whittier, CA - Associates Degree in Fire Science August 1987 - June 1991

Pioneer High School, Whittier, CA - Diploma in General Studies Awards

Employee of the Year 2022.

HIghest Customer Satisfaction Rating ever reached 2021.



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