Curriculum Vitae Skhumbuzo Dlamini

Address:***** ****** ******,******

Cell number: 060-***-****

Email: ad4kj2@r.postjobfree.com

PERSONAL DETAILS

First Name(s) : Skhumbuzo Simphiwe

Surname : Dlamini

Identity Number : 800-***-**** 082

Date of Birth : 13 July 1980

Nationality : South African

Gender : Male

Drivers Licence : Code 10

EDUCATIONAL QUALIFICATIONS

• School attended. : Sir Isaac Newton High school

Qualification obtained : Senior Certificate/ Matric Year : 1997

• Institution name : Careers 2000 Business College Qualification obtained : Diploma in Advanced Business Computing Year : 1998

• Institution name : Damelin

Qualification obtained : National Certificate in Music Business Year : 2004

• Institution name : Cornerstone

Qualification obtained : Contact Centre Certificate Year : 2005

• Institution name : SA Writers College

Qualification obtained : Broadcast Journalism Certificate Year : 2016

EMPLOYMENT HISTORY

• Company name : Montecasino

Position : Slots Attendant

Duties : Facilitate payments of hand delivered jackpots. Monitor functionality of slots machines & fix minors. Respond to and resolve patrons’ complaints.

Explain house rules and new promotions.

Trained new staff as needed.

Duration : Jan 2004 – Jan 2006

Reason for leaving : Resigned

• Company name : Links of London

Position : Customer service sales representative

Duties : Maintaining a comprehensive knowledge of all products and services.

Providing product information to enhance their

purchase experience.

Organized in-store product presentation and update online store.

Participated in training sessions to enhance product knowledge and sales techniques.

Duration : Nov 2006 – Nov 2008

Reason for leaving : Work visa expired

• Company name : Vodacom

Position : Customer service consultant

Duties : Respond to customer queries via telephone. Maintain customer records and update customer.

Troubleshoot customer issues and provide solutions. Escalate where necessary and do follow ups.

Duration : Jan 2009 – Dec 2009

Reason for leaving : One year learnership program

• Company name : Discovery

Position : Customer service consultant

Duties : Taking inbound calls to assist clients with queries and ensure first time resolutions.

Completing administrative tasks and keeping

accurate stats of all queries.

Keeping up-to-date with policy and product

changes.

: Assisting with written correspondence when

required.

Duration : Jan 2010 – May 2013

Reason for leaving : Resigned

• Company name : UTI Logistics

Position : Customer service consultant

Duties : Being first operational contact for customers and coordinating with various departments.

Tracking shipments and confirm receipt to

warehouse or customer.

Logging queries for lost shipments and provide

feedback to customers.

Duration : Sep 2013 – August 2015

Reason for leaving : Resigned

• Company name : Neotel

Position : Activations Agent

Duties : Maintaining campaigns and events calendar.

: Interaction with clients, face to face and via email.

: Create activation plan.

Achieve monthly set targets for activations.

Writing monthly reports.

Duration : March 2016 – Dec 2016

Reason for leaving : Campaign ended

• Company name : 1912 Radio the pulse

Position : Content coordinator

Duties : Proofread, edit and evaluate scripts for online radio broadcast.

Creating spreadsheets for weekly and monthly

reports.

Generating topic ideas for radio broadcast.

Researching industry specific trends and events.

Duration : Feb 2017 – Dec 2018

Reason for leaving : Resigned

• Company name : Massiv Metro

Position : Content Producer

Duties : Generating ideas for broadcast programs.

Developing content, writing materials for scripts, bulletins and links.

Liaising with sales department on campaigns.

Brand activations and sourcing contributors.

Duration : March 2019 – Dec 2021

Reason for leaving : Retrenchment

• Company name : Ipas South Africa

Position : Field researcher

Duties : Managing all field surveys.

Data entry duties and ensuring compliance.

Meeting set deadlines.

Compiling daily and monthly reports.

Duration : March 2022 – June 2023

Reason for leaving : Project ended

References

Name : Sipho Masigo

Position : Director, 1912 Radio

Contact : 076-***-****

Name : Siyanda Fikelephi

Position : Former Station Manager, Massiv Metro

Contact : 082-***-****

Name : Phumlani Makhaye

Position : Project Manager, Ipas

Contact : 083-***-****

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