TR Tiffany Roop

Wapakoneta, OH ***** 419-***-**** ad4ki2@r.postjobfree.com

PROFESSIONAL

SUMMARY

I have had multiple jobs in customer service that have made me proficient in multi-tasking and time management. My years of customer service exceeds 10 plus years. As an avid listener data entry and customer service is a great fit. SKILLS Outgoing Mail Preparation

Driver correspondence

Mail handling

Telephone Etiquette

Scheduling

Administrative Support

Office Machine Operation

Administrative tasks

Schedule and calendar

management

Filing systems

Records Management Software

Customer Satisfaction

Database entry

WORK HISTORY CLERK OF COURTS 10/2019 to 01/2024

Auglaize County Wapakoneta, OH

Managed calendars and scheduled appointments to maintain smooth flow of operations.

Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner. Edited documents to keep company materials free of grammar errors. Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Utilized office management software to record and track customer information.

BANK TELLER 02/2018 to 10/2019

Minster Bank Wapakoneta,Oh

Maintained friendly and professional customer interactions. Processed customer transactions promptly, minimizing wait times. Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures. Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.

Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Cross-sold credit cards, loans and other bank products. Generated monthly reports on customer activity and customer feedback. Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.

Monitored and verified suspicious activity on customer accounts. Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Sold and cross-sold bank products to new and existing customers. Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement. Reconciled cash drawer and resolved discrepancies. Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Maintained accurate records of customer transactions in line with bank procedures.

Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Educated customers on use of banking website and mobile apps. Assisted with training of new tellers on policies and procedures. Processed applications for new accounts.

EDUCATION High School Graduate 05/2000

Wapakoneta High School, Wapakoneta, OH

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