BETTINA NGUACHE NDIFOR EPSE DJOUODOU

French Billingual Customer Care Specialist

Calgary, AB T2A 4H2

ad4ki0@r.postjobfree.com

+1-587-***-****

Customer Service Representative with over four years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Personal Details

Highest Level of Education: 16

Total years of experience: 4

Work Experience

FRENCH BILLINGUAL CUSTOMER CARE SPECIALIST

Huprin Systems - Calgary, AB

March 2021 to Present

• Act as first point of contact for customers (Phone, email, chat)

• Respond to customer requests for assistance

• Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards

• Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments

• Provide timely follow-up to customers and an exceptional support experience

• Provide thorough and complete case notes and documentation of customer issues

• Prioritize incoming issues and route to the appropriate resources for resolution Customer Service Representative

KEURNAM SAS - Paris, France

September 2019 to March 2021

• Respond to inbound emails from customers and servicers.

• Meet established service targets.

• Analyze customer inquiries to determine customer needs and match to company products and services.

• Respond to customer inquiries by providing information and dispatch for service on claims.

• Respond to servicers on their estimates by fax, phone, online, or via email. Enter said estimates and review against approved rates.

• Update customer’s records. Name, address, phone, serial #, make, email address etc.

• Resolve customer complaints and conflicts as well as follow up with said customers on complex claims issues.

• Refer escalations or grey area claims to Supervisor for direction then proceed to execute claims based on Supervisor's advice.

• Maintain general knowledge and understanding of all products and services.

• Learn claims payment process and adjudicate claims subject to the terms of the customer’s policy. Internship – Customer Service

United Bank of Africa - Douala, Cameroon

October 2018 to November 2018

• Create Customer Bank Account

• Help in the treatment of checks

• Provide help in forms filling

• Make promotion of bank products and services

Customer Service

POLYSERVICES SARL - DOUALA, Cameroon

December 2013 to July 2016

• Answering incoming phone calls from customers and discussing needs while maintaining great customer relations

• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person

• Resolving problems by clarifying issues, researching, exploring answers

• Performing outbound calls to schedule preventative maintenances and tune-ups

• Ensuring that customers are contacted in a timely manner to schedule. Education

Bachelor's Degree in Computer Science

Université des Montagnes - Douala

September 2010 to August 2013

Skills

• FRENCH (Native), ENGLISH (Advanced)

• Upbeat and Positive Personality

• Building Customer Trust and Loyalty

• Calm and Professional Under Pressure

• Inbound and Outbound Calling

• Efficient and Detail-Oriented

• Telephone Management

• Understanding Customer Needs

• Customer Service and Assistance

• Responding to Difficult Customers

• Customer Inquiry Response

• Interpretation and Translation Services

• Answering Custumer Questions

• Multilingual

• Cold Calling

• Writing Skills

• Translation

• Microsoft Office

• Windows

• Technical Support

• Computer Networking

Languages

• French - Advanced

• English - Advanced

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