Customer Service Package Handler

DE'LICIA ABNER

*.*********@*****.*** +1-870-***-**** Jonesboro, AR 72401

Summary

Helpful Seafood Manager dedicated to exceeding customers' expectations by delivering quick and attentive service. Proficient in practicing safe food handling procedures at all times. Skilled in fish inspection, product rotation and display case management. Ready to apply these skills to a dynamic new opportunity.

Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.

Skills

Merchandise Tracking

Package Unloading

Truck Loading And Unloading

Package Preparation

Package Scanning

Cash Register Operation

Crew Training

Employee Schedule Management

Inventory Storage

Customer Engagement

Food Preparation

Financial Transactions

Delivers Exceptional Customer Service

Caring And Understanding

Emotionally Supportive

Daycare Management Professional

Cleaning And Sanitation

Housekeeping

Quality Assurance Checks

Able To Lift more than 50 Pounds

Pos Systems Expert

Training And Mentoring

Customer Relations

High-Energy Attitude

Paperwork Processing

Experience

Package Handler

07/2023 - Current

FedEx Ground Jonesboro, AR

Used digital database to keep records of units and stock moved.

Loaded and unloaded packages from delivery vehicles by hand

Organized packages according to type, size, destination, and other specifications.

Collaborated with team members on tasks such as sorting mail into designated bins.

Maintained a clean work environment by removing debris from the loading dock area.

Assisted in training new employees on package handling processes.

Scanned and sorted packages according to destinations and service type using handheld scanner.

Understood and followed oral and written directions.

Loaded cargo onto tugger and secured it with straps according to safety guidelines.

Operated tugger in a safe manner while transporting materials between buildings on site.

Communicated with supervisors and other personnel regarding daily tasks and job updates.

Assistant Manager

04/2020 - Current

Captain D's Seafood Restaurant Jonesboro, AR

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided exceptional customer service to ensure customer satisfaction.

Monitored staff performance to ensure adherence to customer service standards.

Developed and implemented standard operating procedures for food service staff.

Ensured proper portioning and serving of meals according to established standards.

Resolved customer complaints promptly in a professional manner.

Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.

Hired, trained, motivated and evaluated team members in order to maximize productivity levels.

Adhered to company food, safety, quality and sanitation policies.

Managed inventory and rotated food products in storage to avoid spoilage and waste.

Reviewed daily task list with employees and assigned tasks for completion.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Displayed strong telephone etiquette, effectively handling difficult calls.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Coordinated with other departments to ensure smooth flow of operations.

Developed a system for tracking inventory and ordering supplies as needed.

Ensured compliance with safety regulations and company policies.

Monitored employee attendance records, timekeeping, and payroll information.

Managed customer service inquiries and complaints in a timely manner.

Resolved conflicts between team members in an effective manner.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Supervised daily operations including scheduling shifts, assigning duties.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Exceeded customer satisfaction by finding creative solutions to problems.

Assembler

06/2019 - 04/2021

FMH Conveyors Jonesboro, AR

Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.

Follow established assembly methods and procedures to ensure product quality standards are met.

Assemble components according to specifications using hand tools, power tools, and other equipment.

Inspect finished products for defects and conformance to customer requirements.

Maintain a clean work area by sweeping up debris from assembly operations.

Operated hand tools, such as drills, grinders, and wrenches in assembly process.

Worked with team members to ensure the timely completion of projects.

Followed safety protocols while operating machinery and working with hazardous materials.

Kohl's Associate

11/2018 - 02/2020

Kohl's Jonesboro, AR

I worked in every department mainly Customer Service, handling returns, credit card payments, address corrections etc

I also worked other departments such as: Online orders(Omni) Women's Kids Men's Shoes Toys Jewelry Registers

Operated cash register

Received inbound calls

Helped customers locate items within the store using the inventory system.

Operated equipment such as scanners and scales correctly during checkout process.

Encouraged customers to sign up for loyalty programs or store credit cards.

Assisted customers with selecting items and answering questions about products.

Provided customer service support for inquiries, complaints, and returns.

Trained new associates on store operations, policies, and procedures.

Performed cash register functions accurately and efficiently.

Processed payments using point-of-sale systems.

Stocked shelves with merchandise and ensured product displays were neat and orderly.

Handled incoming calls from customers regarding orders or other inquiries.

Built relationships with customers by providing friendly customer service.

Communicated clearly with customers in person and via telephone, driving positive experiences.

Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Trained new team members in cash register operation, stock procedures and customer services.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service.

Teacher

05/2015 - 08/2019

Candy apples learning center Jonesboro, AR

Developed lesson plans and activities to engage children in learning.

Supervised children during meal times, playtime, and other activities.

Encouraged creativity through art projects and storytelling.

Assisted with toilet training and diaper changing when necessary.

Provided guidance on social development issues such as sharing, following directions.

Communicated regularly with parents regarding their child's progress or behavioral issues.

Collaborated with colleagues to brainstorm ideas for classroom activities.

Observed health practices such as proper handwashing procedures.

Ensured safety of all children by monitoring playground equipment use.

Maintained supplies inventory for the classroom including art materials and books.

Supervised circle time, free play, outside play and learning and developmental activities.

Taught children foundational skills in colors, shapes and letters.

Read aloud and played alphabet games to encourage early literacy.

Implemented hands-on, play-based strategies for experiential learning.

Provided snacks and meals in accordance with dietary guidelines.

Encouraged positive behavior by providing praise and reinforcement of desired behaviors.

Developed age-appropriate curriculums to meet the individual needs of each child.

Maintained accurate daily records of attendance and activities completed by each child.

Established good relationships with families through open communication about their child's progress.

Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.

Enforced all health and safety standards set forth by state regulations for daycare facilities.

Recorded child behavior, food and medication information for supervisors.

Developed and implemented lesson plans and activities for children of various ages.

Sanitized toys and tables to maintain clean, safe environment.

Cared for children of various ages and assisted with feeding, dressing and daily activities.

Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Transporting children to school, sports activities, or other engagements when necessary.

Maintaining a positive attitude while being patient and understanding with the children.

Establishing trust through consistent communication with both parents and kids.

Remaining alert at all times while caring for multiple children simultaneously.

Creating an atmosphere of fun that allows for occasional rule-bending within reason.

Helping older children with homework assignments as directed by parents.

Education and Training

Some college

06/2018

Henderson State University Arkadelphia, AR

High school or equivalent

05/2017

Jonesboro High School Jonesboro, AR

Certifications

Driver's License

Food Safety Certification

CPR

Activities and Honors

You will often find this honorary thespian, trying to be involved in the local plays whether it be on stage, backstage, or in the crowd! This is something that has always held a special place in my heart and I'm sure it will continue as I get older!

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