Service Manager
Resume:
**** **** **** ***** **, Potomac, IL *****, 815-***-****, **************@*****.***
LARRY R WESTMORELAND
Professional Highlights
CAT Service Manager
Manage all duties of the CAT Service Coordinator
Manage Training Plans
Manage Safety Plans
Manage Technicians and Assistant Service Manager
Manage Certified Machine Rebuilds
CAT Service Coordinator
Managed all administrative functions for the Service Manager.
Administration of all work orders for the Service Department including, completing, reviewing, copy and closing after all information is update.
Dispatch all work for Service.
All shipping and receiving of equipment for Service, Sales and Rental Departments
First contact with the customer for the Service Department.
Process bills, statements, checks and receipts for Service.
Review and process payroll for Service.
Review and process purchase orders
Handle all calls coming into Service.
Process and review all monthly reporting for Service.
Handling of Expense Reports for Service.
Work closely with Human Resources and Accounting Departments.
Handling of all maintenance of shop equipment.
All special tools ordering from Corporate.
Member of the Contamination Control Committee for the Corporation.
Member of the Dealership Safety Committee for the Corporation
Service Manager
Managed day to day operations (invoices, work orders, schedules, daily close out, deposits, payroll and parts ordering.
End of Month balancing and reviewing Profit and Loss Reports.
Managed parts ordering and shop supplies
Reviewed vendor contracts on a yearly basis for best options.
Quality control
Maintained the cleanliness of the shop including all works areas.
Sold additional services needed for repairs.’
Service Director
15 plus years experience in Automotive Industry
Proficient computer skills (ADP, ShopPro, AllData, Motors Electronic Estimating, Mitchell On-Demand Estimating Guide, Reynolds & Reynolds, Microsoft Excel, Word and Outlook, Ford, Nissan and Chrysler Warranty Software);Able to type more than 45 words per minute.
Able to effectively communicate with diverse populations; Skilled in explaining jobs in terms the customer can understand; Experience working closely with Extended Warranty companies and inspectors enabling me to give the customer confidence in the repairs thereby increasing customer satisfaction; Developed customer database of loyal customers who followed me.
Skilled in selling customer jobs because of my honesty and understanding of the product; Able to easily overcome objections due to my extensive sales training
Routinely responsible for special tools and equipment as well as maintenance on shop equipment.
Diverse knowledge of the service and parts departments allowed me to work closely with my co-workers to help increase their sales and productivity.
Increased technician productivity with my dispatching and troubleshooting experience; Experience that enables me to work one on one with technician to help diagnose the problem in a timely manner; Created a report to track and monitor my technician proficiency which resulted in an increase in total sales.
Developed and maintained a close relationship with the sales team allowing me to make a seamless transition between the sale and service of the vehicle.
Able to give the customer additional confidence when purchasing the vehicle as I was able to reassure them of the quality of service work and customer satisfaction.
Gained RV’s and all makes of vehicles including imports due to my private shop experience.
Have 15 year plus experience with classic and custom vehicles.
Employment History
Service Manager
Altorfer, CAT, Urbana, IL
11/2018 - present
Service Coordinator
Altorfer, CAT, Urbana, IL
02/2012 – 11/2018
Service Manager
Morris Automotive, Bradley, IL
02/2006 – 01/2012
Service Director
McClain Auto Group
04/2000 - 02/2006
Skills/Qualifications
30+ years’ experience in the Automotive and Large Equipment Service Industry
Proficient computer skills
CAT Service Manager Certification
CAT Warranty Administrator Certification
Education & CAT Training
320/320GC/323 Next Generation Hydraulic Excavator NPI Service Training Course
HMM - Stress Management
HMM – Budgeting
829 - Business Tools For Service Managers (English)
HMM - Team Management
HMM - Business Case Development
Building a Productive Workforce (Webinar)
HMM - Time Management
HMM – Coaching
Case Study - Why Are We Losing All Our Good People?
Life Cycle Value (LCV) / Life Cycle Performance (LCP) Application Profile 101 (North America and South America)
HMM - Customer Focus 40502
Enhancing Your Personal Effectiveness (Webinar)
Managing Extraordinary Team Performance (Webinar)
HMM – Delegating
Establishing Rewarding Customer Relationships (Webinar)
Managing the Business (Webinar)
HMM - Developing Employees
Final Team Project – Service
Managing Workflow (Webinar)
HMM - Difficult Interactions
Team Writing Assignment - Motivating Employees to Go Above and Beyond
Monitoring Job Progress (English)
HMM - Finance Essentials
The Value of Effective Coaching (Webinar)
Overview - Next Generation Excavator Training 320/320GC/323
HMM – Hiring
Warranty Training Module 1: Warranty Philosophy and Coverage (English) AICC
Program Registration: Service Management Certificate Program
HMM - Leading and Motivating
Warranty Training Module 2: Warranty Administration and the Repair Process (English) AICC
Segmenting Work Orders (English) 41833
HMM - Performance Appraisal
Warranty Training Module 3: Claim Processing (English) AICC
Service MCP Final
HMM - Presentation Skills
Warranty Training Module 4: Warranty Parts Return (English) AICC
Services Marketing - Module 1 AICC
HMM - Retaining Employees
Writing Assignment – Service Department Key Metrics
CAT U/Rutgers Service Management Certificate Program
OSHA Training Certificate
Microsoft Excel, Word, Outlook Course
High School Diploma
Altorfer Trusted Leadership
Altorfer Personal Leadership
Altorfer Communication Leadership
Altorfer Strategic Leadership
Altorfer SIS 2.0
CAT Certified Rebuild Conference
2023 Product Support Service Conference
Yearly Management Training with Altorfer CAT
Ford Warranty Claims Preparation Training
Ford Advanced Warranty Administration Training
Ford XL 2000 “Excellence in Leadership” 4-day Seminar
Ford Master Certified in Service and Parts
Nissan Warranty Administration and Claims Training
Buick Best Program
Buick Customer Care Program
OSHA Training Certification
Some ASE Certification
References
Todd Hofer
1522 Chalone Ct., Crown Point, IN 46307
Doug Becker
12087 Oakwood Dr., Demotte, IN 46310
Brett Williams
837 Reiter Rd., Manteno, IL 60950
Contact this candidate