Lisa Gray Handy

ad4kh6@r.postjobfree.com 410-***-****

PROFILE

Human Resources professional with 25+ years of comprehensive experience in the areas of strategic benefits planning and program management; compliance and risk management program design and management; health, safety and wellness plan design and management; employee relations, conflict resolution; budget management; and organizational change and communication. Administrative Assistant with 3+ years of experience preparing numerous presentations, assembling reports, and managing schedules. Possess extensive expertise in Microsoft Excel and database management.

PROFESSIONAL EXPERIENCE

The City of Baltimore, Baltimore, Maryland 10.2020 to 2.2024

Senior Manager, Employee Benefits, Department of Human Resources

Managed health, life, and wellness programs for 15,000+ active City employees, 20,000+ retirees and their dependents, strategic benefits management, as well as manage team of 6 Benefit Partners.

• Integral role in Workday conversion Benefits Lead within the Integration and Implementation team.

• Managed annual Open Enrollment for active employees and retirees navigating mandatory health plan change for Medicare retirees’ as well as a transition to Workday.

• Developed and coached Benefit Partners and Wellness Team for individual development as well as promotional opportunities; streamlined Benefit Partners responsibilities and duties to reduce duplication and increase efficiencies throughout the department.

• Implemented customer service standards and guidelines including phone procedures due to change to Workday resulting in positive change for customers (employees and retirees), time and money saved for the City.

• Acted as Executive Administrative Assistant for the Chief of Benefits including managing calendars, scheduling meetings with vendors, reviewing and editing RFP’s, RFI’s including complete review and update of benefit policies and best practices, etc.

Medifast, Inc., Baltimore, Maryland 8.2011 to 10.2020

Manager, Benefits and Workplace Safety

Managed U.S. and International benefit programs to include health and welfare plan, disability and leave, workers’ compensation, strategic safety, health and wellness, compensation, tuition reimbursement and 401(k) retirement plan. Responsible for analyzing data, identifying trends and competitive position of the Company’s Benefits programs, and making recommendations to Senior Human Resources Team as well as Senior Management. Accountable for identifying risks, recommending, developing, and implementing changes to existing and proposed company-wide policies, procedures, programs and working with Training and Development Department to ensure staff is appropriately trained.

• Managed Health and Welfare RFP resulting in an implementation to a new broker/consultant, resulting in a total savings of $75K over 3 years.

• Completed compensation/market review of all Supply Chain positions. Assisted with year-end performance review process and coordinated group sessions.

• Completed full review of employee handbook to include all policies; corresponding procedures, ensured appropriate controls were in place, identified [potential] risks to Senior Management along with recommendations, developed and assisted with the implementation of the revised policies and procedures.

• Lead Benefits Research and Implementation Team to fully integrate a new Payroll/HRIS [UltiPro] and reporting system.

• Managed Leave Management program, including short- and long-term disability, Family and Medical leave (FML), Paid Parental Leave (PPL) and ADA compliance.

• Committee Secretary for the Corporate Retirement Benefits Committee; completed full analysis resulting in recommendation for new co-fiduciary/consultant; completed 401(k) RFP, including coordination of full investment and fee analysis, resulting in a savings of over $25,000 in year 1 without negative impact to participants.

• Integral part of annual renewal for all corporate insurances, including general liability insurance and workers’ compensation insurance.

• Developed progressive Health and Safety program to include a thorough accident/ incident investigation process, incident prevention as well as post-accident injury management.

Millennium Inorganic Chemicals Inc., Hunt Valley, Maryland

11.2009 to 7.2011 a Cristal Company

Supervisor, North American Benefits

Managed U.S. Benefits strategic and administrative functions, including health/welfare and retirement plans, as well as external partners. Responsible for evaluating data, trends and competitive position of the Company’s U.S. Benefits programs and making recommendations to Senior Management. Worked closely with Compliance Department reviewing policies and procedures and identifying risks, making recommendations, developing, and implementing changes to existing policies and procedures.

• Review of benefit plan design and structure along with corporate goals and initiatives developing a three-year benefit strategy concentrated on reducing overall healthcare/prescription costs. This strategy was positioned to positively impact employees enhancing the current benefit program while remaining competitive in the marketplace. Realized savings to the company of $50,000+ per year.

• Comprehensive review of all Plan Documents, Amendments and Summary Plan Descriptions. Coordinated the approval of the first set of wrap documents since Lyondell sold Millennium Inorganics to Cristal Global in 2007.

• Investment review/fee analysis for Company’s qualified retirement plans with consultant resulting in RFP project and a projected savings of $40,000 per year.

• Managed three exempt team members; developed/coached team for promotional opportunities as well as individual development.

M&T Bank (Formerly Provident Bank), Buffalo, New York 6.1997 to 8.2009 Vice President, Benefits Manager

Managed and administered health and welfare plan, disability and leave program, risk management and compliance, workers’ compensation and injury prevention, corporate safety, wellness, and retirement plans, including 401(k), pension, supplemental executive retirement, and retiree health plans.

• Implemented an aggressive benefits strategy focused on reducing overall healthcare/prescription costs while remaining competitive in the marketplace without negatively impacting employees. Able to successfully budget flat for five consecutive years.

• Managed 401(k) Plan RFP and implementation to new 401(k) recordkeeper/administrator including investment and fee analysis.

• Developed and managed corporate safety program serving as Chairperson of the committee; implemented safety initiatives; coordinated employee training and awareness; reduced workers’ compensation claims by approximately 50% in a 3-year period.

• Managed $12M corporate benefit budget as well as department operating budget.

• Managed team of three exempt and non-exempt team members; developed/coached team.

• Managed benefits and 401(k) plan conversions and integration of 300+ employees resulting from numerous acquisitions with over 90% employee retention.

• Analyzed and interpreted complex data such as qualified pension, supplemental retirement, and 401(k) plan documents. Coordinated annual pension and 401(k) plan audits with internal and external auditors.

• Performed necessary testing and reporting needed for quarterly SOX audits.

EDUCATION

University of Baltimore – Baltimore, Maryland

Bachelor’s degree in Human Resources Management

Graduated Cum Laude GPA 3.575

SYSTEMS

ADP

Ceridian

Ultimate Software (UltiPro)

Workday

TECHNICAL SKILLS

Microsoft 365

Google Workspace

Text processing

Management of spreadsheets

Email correspondence

Internet exploration

Knowledge of social media

Zoom

Teams

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