Customer Service Event Manager

Brenda Luebbert

816-***-**** **********@*****.***

Experienced office administrator, event planner, operations coordinator, HR assistant and certified travel planner with a demonstrated history of initiating and maintaining long-term business relationships. Proven communication, customer service, and organizational skills. Motivated

self-starter with a record of working well independently and as a team player.

PREVIOUS EMPLOYMENT

SPX Technologies, Overland Park, KS

HR Assistant

May 2023 – October 2023 (temp assignment)

Onboard new hires including orientation

Set up new hires in all required systems

Plan and coordinate company events – up to 1,000 participants

Chair the Community Involvement Committee

Responsible for employee awards programs

Vendor management

Approve invoices – coordinate with Accounts Payable and Receivable

Audit and process payroll weekly

NorthCraft Neighborhoods, Leadville, CO

Operations Coordinator

September 2022 – March 2023

Inventory and materials management

Recruit and hire construction staff; payroll and onboarding

Materials libraries and construction materials take-offs for budgeting and planning

OSHA regulations compliance

Strategic planning

Website development

Project management

New project sales

Life Time Fitness - Leadville Race Series, Leadville, CO

Events Associate - Events/Expos

May 2022 – September 2022 (seasonal position)

Create prizes, awards, and swag for racers and volunteers

Coordinate, assign, and train large groups of volunteers

Organize and staff aid stations and pop-up retail during large scale expos

Organize retail store stock and storage system

Oversee day-to-day operations of the retail store

Retail sales associate – money handling, sorting, cash/credit card management

Inventory control, stocking, and staffing for expos, events and retail store

Blue Cross Blue Shield of Kansas City, Kansas City, MO

Event Manager - Wellness Specialist

July 2004 – March 2022

Developed and grew the “A Healthier You” program. This comprehensive wellness and health screening program grew to encompass over 100,000 employees with wellness programming and onsite health screenings at over 350 large employer groups providing thousands of onsite screening events and wellness activities each year.

Liaise between vendors, brokers, and large group clients to plan events, onsite classes, and wellness related activities

Developed and maintained long-term business relationships with high profile clients and stakeholders

Coordinated onsite and remote committee meetings

Supervised staff and cultivated relationships while being the “face of Blue KC” to large clients and members

Developed processes for travel planning, ordering, budgeting, and staffing

Decreased operating budget 60% by eliminating unnecessary travel and implementing more efficient staffing practices

Successfully managed all services, coordination, and supervisory aspects of the position from my home office

ADDITIONAL EXPERIENCE AND SKILLS

Proficient use of:

-Microsoft Office products including: Word, Excel, PowerPoint, Outlook

-Adobe Suite

-Zoom, Teams, Google Meet and GoToMeetings

Team leadership

In-person and remote or online meetings

Developed and implemented childhood immunization, flu shot, women’s health, and hospitalist programs at BCBSKC

Created and managed a member health education program including creating collateral mailed to over 100,000 households quarterly for over four years, setting up classes, booking locations, presenters, providing accounts payable and receivable requirements

Customer service – responsible for resolving escalated customer service issues

Direct sales – met sales quotas for commission pay and new construction project sales

Retail Sales – both as a cashier and as a floor sales rep.

Money Handling – balance cash drawers, ensure cash available for full day events, etc, extensive money handling experience

Merchandise set-up and display

Certified Travel Planner - calendars, hotels, flights, transfers, and car rentals for events

across the US

Event planning - coordination for large onsite events and expos

Certified in HIPPA and related government regulatory laws

Wellness Councils of America (WELCOA) – Achieved WELCOA Faculty Level

Contact this candidate