Chitra Singh

Creative and resourceful individual looking for job in the area of Program/Data Analyst. I have been noted as a responsible and dynamic team player with excellent cross-communication skill. Work diligently and perform well as an individual and as a team member. Working in this industry for over 4 years and moving towards making myself a natural leader who is motivated to quickly become a subject matter expert in any domain.

Strong analytical and quantitative problem solving skills.

Lead and work with teams to examine and solve business problems by accurately analyzing the needs of client and helping them achieve improved value for their customers.

Proactive team player with demonstrated problem solving and analytical reasoning abilities.

Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information.

Daily use of the Google Drive, Google Docs, Google Sheets and Google Forms. Creating forms and running reports.

Persistent and diligent, eager to work long hours to see successful results.

PROFESSIONAL SUMMARY

Skillful ability to gather surveys including gathering data from surveys and reports to help create readings for State Level Reports.

Advanced ability to analyze technical business requirements and turn them into comprehensive product development and testing deliverables.

Adept at acquiring a detailed understanding of all aspects of the business and recognizing opportunities for systems improvements, prominent in supporting best quality practices.

Experienced in leading teams towards issue resolution and project completion within deadline.

Ability to identify alternative solutions to issues and transform them into business opportunities for customers.

Skilled at recognizing, communicating and tracking project issues and status to internal and external stakeholders in timely fashion.

Responding for product vision, strategy, portfolio management, roadmap, backlog, and implementation of adequate products.

Great knowledge in SDLC and STLC work within Waterfall and Agile/Scrum/Kanban.

Accomplished background with multiple testing methodologies: cross-browser compatibility, database, data-driven, exploratory, functional, integration, interface, load, performance, stress, system, regression, user acceptance, and validation.

Research assistant work at Zoology Lab at the The University of Oklahoma. Used instruments to slice Rat Brains and gathered data for research purpose.

WORK EXPERIENCE

2018- Present QA Data Specialist

ReDiscover

Great teamwork and great company support. Excellence in customer service with a positive attitude. Always been moral boosting. It has always been a team effort but I can proudly say that I have done and gone through some great brainstorming and troubleshooting tactics.

Hands on experience with the software Anasazi and CarLogic.

Final Approving Daily Outcome Measures on Anasazi.

Running Reports for most Post Discharge Programs for clients lists in order to make client calls.

Post Discharges Phone Calls with clients for ReDiscover Programs including; AFS Therapy, Women & Children, Outreach, Mental Health Court, TMS and CO-ED.

Running Reports on Anasazi for ALL Post Discharge Programs and making calls to clients and complete surveys with clients.

Good knowledge of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Quality Assurance Life Cycle (QALC) and QA Methodologies. Participated in building the project plan for QA testing.

Great knowledge of working on various test strategies and preparing Test Plans, Test Cases and Analyzing Test Results based on business requirements.

Good knowledge with preparing test data by writing and executing SQL queries as well as in writing SQL queries using tools based on the need.

While on calls, I came across some clients who were in need of services again and directed them to Shelby Finley and Terri Pickett in the Access and Intake departments to bring them back.

Creating and forming Post Discharge Survey questions/forms on Word and now Goggle forms.

Creating reports and hands on experience with Microsoft Excel, Word, Google Forms, Google Sheets, Google Drive, Working Smart with Google.

Monthly visits to ALL ReDiscover Program Locations to pick up surveys and suggestion boxes. : KC-ATC, Thrive, Transitions, Linwood/Woodland, Raytown Urgent Care, Bannister/Loma Vista/TOP, South, Fearon/901, Flory A & C.

During my visit at all these locations, I have also collected Satisfaction Surveys as well as Prescriber Surveys from Staff members/their clients from all ReDiscover Programs. I have created the excel spreadsheets and entered all the data accumulated/received from the Surveys: many others include Post Discharge Calls, Satisfaction Surveys, Prescriber Surveys, Youth Parent Check-in, Mandt Surveys, Trauma Informed Care Evals, DMH, HDI, DBT, Mental health First Aid Evals, Health Club, Suicide Prevention, ZYS, TMS, Wellness, Youth Family Support, Youth SUDs, MOSSS, TLP Housing, Hospital Diversion, etc...

Gained a lot of knowledge through many management trainings while being a part of Rediscovers’ Quality and Compliance Team.

I have worked on entering data for the RAW and WAP data dive for TLP Housing, as well as the Level IIs Medical Record Review Assessment for Leia. I have also worked entering data with Mai on the Discharge Review Report Part I and Part II.

2017 – 2018 Contractor

Pace Analytical

Communicating with the clients and gathering information regarding all theirlaboratoryneed at PaceAnalytical.

Involved in managing reports, creating invoices, and filingmultiple reports including Bottle Order reports.

Hands on experience with preparing field equipment for collecting the samples.

Responsible for receiving the samples from the field and triaging it to the appropriate lab team.

Assist lab technician with testing the specimen.

Stringently followed lab protocols, sanitation standards and testing procedures.

Lead and work with teams to examine and solve problems by accurately analyzing the needs of clients and helping them achieve improved results.

Familiar with multiple projects to manage schedules, deadlines, resources, collaborate with different teams, and analyze lab reports.

Experience interacting with Business Analysts and Product owners to analyze the Business Process/requirements and design the test strategies.

Introduced to Postman API Platform.

Getting treained and using Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Quality Assurance Life Cycle (QALC) and QA Methodologies. Participated in building the project plan for QA testing.

Great knowledge of working on various test strategies and preparing Test Plans, Test Cases and Analyzing Test Results based on business requirements.

Good knowledge with preparing test data by writing and executing SQL queries as well as in writing SQL queries using tools based on the need.

Used excellent verbal abilities, extraordinary written and oral communication skills with a results-oriented attitude.

Worked as a proactive team player with demonstrated problem solving and analytical reasoning abilities. Create and drive software integration testing (SIT) processes to align with product strategy, including coordination with offshore team, daily stakeholder management, and a 100% on-time delivery rate.

Lead regression teams to low defect rate; develop test plans, test cases, and RTM for successful execution of functional, regression, smoke, integration, and load testing in an Agile environment; complete manual and automated testing for end-to-end system coverage to high quality rating; track, report, and prioritize defects using dashboards; refine business requirements; train QA personnel; and drive continuous QA improvement efforts using best practices.

2017 – Current A2ZProperties

Owner

A2Z Properties is a management company which manages rental properties.

Responsibilities:

Managing multiple rental houses for multiple owners.

Keeping records of rents and maintenance on all the properties for each owner.

Maintaining financial and tax books for A2Z Properties.

2012 – 2016 Lee’s Summit R7 School Disctricts

Elementary School Teacher

Responsibilities:

Teaching students from Kindergarten to 6th Grade.

Teaching various subjects including English, Math, and Social Studies/Science.

2002 – 2011 Other Experiences

Volunteered at the Norman Regional Hospital Emergency Room. My job was to take care of patients while learning Nursing skills.

Worked as a Research Assistant with Department of Zoology under Professor of Neuroscience, Regina M. Sullivan. Dr. Sullivan’s research was based on Neurobiology of mammalian mother-infant attachment. During this research I have sliced rat brains using cryostat and researched on Adult Amygdala.

Bizzell Memorial Library. Tasks include but not limited to stacking books, check out books, shelving, shelf reading, helping users to search for books, and helping patrons with general questions.

Earned almost all of the college expense through variety of part-time administrative jobs.

405-***-****

ad4kgt@r.postjobfree.com

TECHNICAL

Computer Proficiency

- Proficient with Programming skills in Microsoft Office Suite, Word, Excel, Power Point, MS Access, Adobe Photoshop, Flash, HTML, Office 365.

- Basic knowledge of SQL and MS SQL Server, Business Objects reporting tool, HP Quality Center, HP Quick Test Pro, Edureka and Selenium and Google Cloud Platform.

- Great knowledge on software Anasazi and hands on experience on Carelogic, including running reports and gathering data.

Operation Systems

Windows 7, 8,11

EDUCATION

Bachelors of Science

2007 The University of Oklahoma.

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