Christina Rodriguez

***** *. ****** *****, ********, AZ 85139 520-***-**** ad4kgr@r.postjobfree.com

Objective:

To obtain a position in a growing, family-like organization; where my relevant experiences and skills can be utilized and expanded.

Education:

Diploma 1990 Lakewood High School

· Major: college prep and advanced courses

· Minor: general studies, sciences, communications

· Related coursework: speech and debate courses

N/A 1990-1992 Palomar College

· Major: criminal justice

Minor: computer science

Skills & Abilities

· Typing 65 wpm and Data Entry: 10-key (10,000 kps)

· Customer Service: 20 years

· Exceptional office skills, excellent and detailed Records management

· Exceptional phone etiquette and communication skills

Retail experience, merchandising, pricing, stock unload and setup, sales and cashiering

* Microsoft office, Word, Office equipment, Internet and Web-based apps, multi-computer screens

CUSTOMER SUPPORT AGENT II, PAYPAL AND VENMO- 12/2017-12/2023

Supported customers with inbound calls, emails and Chat. Addressed questions and concerns pertaining to their accounts and or featured products/services offered by the company, address changes, card replacements, account cancellations, filed dispute claims. Problem-solved and troubleshooting with mobile app and website. Sales and upselling.

CUSTOMER SERVICE REP/CONSUMER CELLULAR, INC. – 12/2015-08/2017

· Handled inbound/outbound calls, emails, promoted selling of company products/ services. Setup accounts/orders, turned on devices, conducted cancellations. Solicited sales/upselling of new/additional services. Researched complaints of service failures to designated departments for investigation. Conducted troubleshooting on devices, complaints. Ensured customer retention and satisfaction. Knowledge/understanding of products, services, billing and sales.

Security Officer Caesar's Entertainment, Harrahs Ak-Chin casino 12/2007-11/2015

Trainer, Dispatch duties: telephone/radio calls, PBX system/multi-line phone system, provided emergency medical services, computer entries, alarm/fire panel systems, monitor CCTVs, report writing, assisted PD and EMTs as warranted, maintained/handled confidential and sensitive information, daily use of Public Relations skills and techniques, Community resource information specialist, retained and maintained logs for visitor/vendor badging system, Excellent Customer Service on all levels.

Customer Service Rep GE Money Bank, Care Credit - 09/2007-04/2009

· Call center representative, assisted with inbound calls and supported cardholders with great interpersonal skills, problem solved, answered billing statement and account questions. Assisted and provided technical support with website registration, etc. Experienced with multiple computer applications, anticipated cardholder needs, rehab accounts, provided positive outcomes for customers and company. Sales and upselling.

Security Officer St. Joseph Hospital of Orange-02/2005-09/2007

· Assisted with training of new personnel, coordinated duties with emergency personnel, performed individual/team searches of persons/property; patrolled/searched facilities and structures via vehicle/foot/bike for suspicious persons/items, conducted cash and personal escorts. Performed crowd and traffic control, conducted visitor control/I.D. verification, assisted with patient and visitor restraints (handcuff/leather restraints), Expedient respondent to Emergency Codes and alarms.

Customer Service and Assistant Supervisor Montgomery Wards- 1992-1995

Conducted merchandising and pricing for two departments (Men’s and Children’s). Stocked floors, inventoried, ordered merchandise. Cashiering, money pickup/drops, sales of children furniture and strollers, etc. Trained new personnel with duties, coached employees as needed.