JOANNA TRAVIS

**** ********** *******

Greensboro, NC 27406

614-***-****

ad4kgl@r.postjobfree.com

SUMMARY

Driven and ambitious in customer service with a proven history of exceeding goals and achieving high customer satisfaction ratings. I am seeking a position with a fast-growing company where I can marry my enthusiasm for relationship-building and my passion for innovation. PROFESSIONAL QUALIFICATIONS

• Customer service skills with 20+ years of experience

• Outstanding retail/cashier experience skills

• Effective communication, interpersonal, and organizational skills

• Confident leadership qualities

• Ability to prioritize decisions and act quickly in the best interest of customer

• Proficient in Microsoft word, excel, and power point

• Hardworking, professional, and a team player

• Basic working knowledge of business equipment

• Able to identify minor mechanical issues with office equipment

• Efficient using phones, fax machines, computers, etc. EDUCATION/CERTIFICATIONS

Certificate – Phlebotomy, Ohio School of Phlebotomy – Graduated November 2017 Diploma – High School, Firestone High School – Graduated June 2001 PROFESSIONAL DEVELOPMENT

HAIR EXTENSIONS – Self Employed

BitByJo’s Blended

Creations

June 2020 – Present

• Handles merchandise and services.

• Carries out plans for promoting production, sales, and budgeting for the business

• Handles the report of production and compare the report with sales made or services offered.

• Compare the short- and long-term goals of the business.

• I met with the vender/s of merchandise to reinforce fast delivery

• Compare between expenditures and actual financial gain and relate them with the budget

• Review the report on sales and build adjustment on sales deeds to ensure that they are aligned with the budget.

• Prepare customer service approach for the business.

• Make a viable feasible assessment to envision the possibilities of the business.

• Ensure customer satisfaction is a priority.

• Offer presentations to enlighten customers on the importance of the products and the business offered DELIVERY DRIVER

Uber/Door Dash – Columbus, OH/Greensboro, NC

January 2018 – December 2021

• Worked in a phone app to accept delivery food orders.

• Picked up orders at different restaurants wearing company uniform

• Delivered to many customers at their homes, offices, buildings, and rural areas.

• Made sure that food was delivered in a timely manner.

• Always maintained professionalism.

• Ensured customer satisfaction always came first.

• Handled any issues to the best of my ability in a professional manner WAREHOUSE

Amazon – Greensboro, NC

Nov 2019 – Mar 2020

• Handled merchandise and services.

• Carried out plans on how to help make the day go smoother.

• I met with the leads and supervisors to reinforce fast delivery

• Ensured customer satisfaction is a priority.

• Picked products off the conveyor belt to get them stowed.

• Made sure that when picking boxes was down in a timely manner.

• I was a crew leader, so I helped where I could and made sure everyone was doing their job correctly.

• Made sure my physical strength and stamina was good since an Amazon warehouse associate are required to move objects or goods from one place to another for long periods of time.

• Paid attention to detail, due to having to be able to locate and extract merchandise from shelves and storage areas

• Helped with quality assurance

TECHNICAL SUPPORT REPAIR SPECIALIST

Spectrum – Greensboro, NC

June 2019 Nov 2019

• Answered customer enquiries or passing them on to the appropriate department

• Arranged services for customers, for example, scheduling technical support.

• Helped customers when they were having issues with equipment.

• Processed complaints and, if appropriate, issuing refunds.

• Took information from customers and entering it on a database.

• Took payments by phone.

• Made sure that the customer's experience was a positive one. TAX PREPARER

Liberty Tax Services – Greensboro, NC

December 2018 – April 2019

• Handled busy phones, assisted client review of tax returns and processed payments.

• Handled cash, check and credit transactions.

• Performed daily accounting and bookkeeping activities for branch office.

• Resolved customer concerns and complaints.

• Proficient in diffusing angered clients and taking control of the situation to end in a satisfied customer experience.

• Advised customers of their rights and responsibilities as taxpayers.

• Exercised due diligence during tax interviews.

• Ensured the proper credits, deductions, and tax liabilities were applied to tax returns.

• Ensured appointment schedule allowed adequate time to fulfill customers' needs.

• Successfully led key projects which resulted in great leader skills.

• Provided answers to tax related question.

CUSTOMER SERVICE REPRESENTATIVE

BOM Booking LLC – Columbus, OH/Greensboro, NC

November 2014 – May 2019

• Arranged services for customers/clients.

• Provided information about services or products.

• Handled inquiries by telephone/email

• Answered multiple incoming calls

• Took in payments and issued refunds if needed.

• Input data on contracts regarding that client

• Solved/client issues

• Administrative duties

• Greeted customers/clients

• Put in work orders for office supplies

• Put in work orders for office equipment needing fixed

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