Miriam Rodriguez

**** ***** **** *** ***

New Port Richey, Fl 34653

727-***-**** – ad4kf3@r.postjobfree.com

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues, and winning customer loyalty. Educated Customer Service Lead with great coaching, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Qualifications in 10 years of customer service with extensive knowledge of Microsoft, Payroll, Sales, and Bookkeeping. Good Sportsmanship is a plus in any environment. I also speak Spanish.

Skills

oCustomer service experience Excellent customer service

oCoaching and Mentoring Problem-solving abilities

oData Analysis Budgeting and cost control

oFinancial Reporting Accounts Payable

oInventory Tracking Records Management

Employment:

Santander Consumer USA

Customer Service

8/2021 – 12/2023

Ability to handle consumer accounts.

Ability to make arithmetical calculations with speed and accuracy.

Resolve more difficult questions or refer the policy owner to specific unit information.

Ability to take payments, financial transactions, prepare and reconcile finances.

Complaints are received, logged, and then sent to the appropriate department.

Provide information about their contract.

Sent out Autopay Form, register tag, and plates for their vehicle form.

Ability to take payment over the phone.

Ably to extend Retail and Lease account contracts.

Change their Due date.

Open an Insurance claim for total loss and Repairs.

Inbound 80 – 100 calls a day.

Love Care Giver

8/2020 – 8/2021

Ability to handle client's accounts.

Ability to make arithmetical calculations with speed and accuracy.

Ability to handle cash, and financial transactions, and prepare and reconcile finances.

Clean, Cook, and Drive Patients around to appointments.

Office Manager

FGE Construction, LLC and Alonso Trucking, LLC

04/2014 – 8/2020

Ability to handle employee accounts

Ability to make arithmetical calculations with speed and accuracy

Resolves more difficult questions or refers policy owners to specific unit information

Ability to handle cash, and financial transactions, and prepare and reconcile finances

Prepare tax papers for the end of the year

Schedule and Payroll for all employees

Handle all direct calls and Faxes

Ability to make payments over the phone.

Assisted with the preparation of budgets, forecasts, and financial statements.

Supervised staff members, organized schedules, and delegated tasks.

Created spreadsheets in Excel to track data such as vacation requests, and sick days.

Maintained employee payroll records and processed payroll data accurately.

Managed payroll processes including timesheets, vacation requests, attendance tracking, and payroll entry.

Helios

10/2014 – 04/2016

Mail Order Recruiter

Ability to handle patient accounts.

Ability to make arithmetical calculations with speed and accuracy.

Call recruiter -Converse with (Call out to the patient to see, if they wanted their prescription mailed to their home).

Converse with doctors, lawyers, and adjusters.

Explain workman compensation.

Outbound 80 – 100 calls a day.

New York Life Insurance

01/2012 –10/2014

Member Service, Inbound and Outbound Call

Ability to handle employee accounts.

Ability to make arithmetical calculations with speed and accuracy.

Resolves more difficult questions or refers policy owners to specific unit information.

Ability to handle cash, and financial transactions, and prepare and reconcile finances.

Complaints are received, logged, and then sent to the appropriate department.

Provide information about their policies.

Sent out the enrollment form, and then followed up.

Education:

Wright College – GED – Jan 1984

Roberto Clement High School – Business Courses

Tax Preparer – Liberty Tax - 2001

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