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Information Technology Customer Experience

Location:
San Diego, CA, 92101
Posted:
March 25, 2024

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Resume:

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Nasfat Kamal

Information Technology

A Professional with +10 years of experience specialized in Information Technology. Can implement effective Information Technology strategies at local and global levels, greatest strength is business awareness. enables me to permanently streamline infrastructure and business applications needed.

Personal Information:

Mobile: 858-***-****

E-mail: ad4keg@r.postjobfree.com

Experiences Address:

Oct 2023 – Present, Advisor, BEST BUY, California-United States of America.

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.

• Answers questions about estimates, invoices, and installation timeframes.

• Handles client appointments and questions, providing technical advice and assistance. 17161 Alva Road,

San Diego, California

92127.

LinkedIn:

linkedin.com/in/nasfatkama

l-4033a436/

Skills

• Management skills.

• Disaster Recovery.

• Planning skills.

• Self-confidence.

• Communication skills.

• Problem solving skills.

• Excellent technical.

• Coaching skills.

• Time management.

• Decision-making skills.

• Team building skills.

• Public speaking skills.

• Presentation skills.

• Negotiation skills.

• Work under pressure.

• Office skills.

• Organizational skills.

• Meet deadlines.

Technical Skills

• Operating Systems:

• Microsoft:

• Windows Server 2003,

2008, 2012 r2, Azure.

• Windows XP, 7, 8, 10,

11.

April 2016 – September 2023, IT Project Manager, Ameer Stationary. Amman-Jordan.

• Planning, executing, monitor controlling and closing Projects.

• Software and hardware Support.

• Manage the store staff and distribute tasks.

• Provide day-to-day supervision, conduct performance appraisals,

• Delegate work assignments.

• Ordering, acquisition, and inventorying of hardware and software.

• Network installation and configuration needed.

October 2013 – March 2016, Information Technology Manager, Burda41 Hotel Zara Wings Company. Amman- Jordan.

• Software and hardware Support.

• Manage the store, staff and distribute tasks.

• Provide day-to-day supervision, conduct performance appraisals,

• Delegate work assignments.

• Ordering, acquisition, and inventorying of hardware and software.

• Network installation and configuration needed.

July 2013 - October 2013, Technical Support, Startup- Mardini Group, Amman-Jordan.

• Software and hardware Support.

• Manage an IT staff and distribute tasks.

• Provide day-to-day supervision.

• Conduct p performance appraisals.

• Delegate work assignments.

• Ordering, acquisition, and inventorying of hardware and software.

• Windows Installments -Format- and office setups.

• Active Directory.

• Microsoft office 2007,

2010,2013,2016, 365.

• Linux /UNIX.

• iOS.

• Network:

• LAN-WAN.

• Switches, routers &

Access point

configuration.

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October 2010 - July 2013, Technical Support (Freelancer), Amman-Jordan.

• Software and hardware Support.

• Ordering, acquisition, and inventorying of hardware and software.

• Network installation and configuration.

• Creating shared folder for work centralization.

• Email configurations.

• Printers configuration and troubleshooting errors.

• Windows updates and backups.

• Programming:

• PHP.

• Yii Framework.

• MYSQL.

• Tracing errors and

bugs.Project management.

• Oracle ERP.

• Strong decision maker.

• Complex problem solver.

Specialties

• Project Initiation,

planning, execution,

monitor and controlling,

and closing projects.

• Implement backup

system solutions.

• Establish networks for

Wired and wireless with

designing, cabling,

installation and

configuration.

• Hardware/ software

• Deployment,

• maintenance and

troubleshooting.

• Strong ability to train

employees.

• Workstations and

domain controllers

Installation and

configuration.

• Reporting.

• Helpdesk and change

Management

• Implementation.

• Micros Fidelio, Opera

and Point of sale.

June 2008 - October 2009, Project Supervisor, Jazzar & Nabber for Housing. Amman, Jordan.

• Ordering, acquisition, and inventorying of Materials needed.

• Organizing and coordinating the schedule of subcontractors and ensuring the presence of the necessary materials for each subcontractor.

• Activity synchronizing.

• Process to process shift.

• Employee schedule and payroll.

September 2004 - October 2005, Information Technology Supervisor, Geneva International Bank. Amman, Jordan.

• Manage trading functions.

• Ensure quotation Feed is online and perform checkups.

• Install Terminals on clients and brokers computers.

• Maintain relationship between international and local customers.

• Network installation and configuration.

Education

2010 Master’s: Arab Academy for Banking and Financial Sciences, M.A Major: Computer Information Systems

Thesis: Mobile Positioning System.

2004 Bachelor’s Applied Science University, B.A

Major: Management Information Systems.

Courses

2017 Project management Professionals 5th Edition. 2016 Microsoft Azure.

2014 Micros Fidelio Opera Hotel Management System. 2010 ERP Oracle Course.

2004 Foreign Exchange basics.

2003 Linux Basics

2003 CCNA course

References:

Available upon request



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