CHRISTINE STOFFELS (SHE/HER/ELLA)

Seattle, WA 206-***-**** ad4kea@r.postjobfree.com www.linkedin.com/in/christine-stoffels Senior Executive — Operations / Employee Performance / Strategy Senior operational and organizational development leader with 20+ years of expertise leading teams, streamlining operations, leading sound fiscal decision making and designing/executing high-impact change initiatives aimed at

"raising the bar" on corporate performance. In-depth understanding of organizational effectiveness best practices, combined with proven strengths working with executive teams, building trusted stakeholder relations, managing limited resources, and recruiting/leading/retaining diverse teams. Bilingual in English/Spanish, combined with extensive work in Diversity, Equity and Inclusion and success transforming workforces into environments where all employees feel a strong sense of purpose and belonging. Background to date spans an extensive array of higher education, health systems, and non-profit organizations—including leadership roles and leading key projects with the University of Washington and UW Medicine, UCLA Health, David Geffen School of Medicine, Seattle Children's Hospital, and the YMCA of Greater Seattle.

A R E A S O F E X P E R T I S E

Strategic Operations Leadership: Facilities/Tech Effective Internal and External Communications

Fiscally Sound Financial Planning and Forecasting Executive Coaching, Leadership & Team Development

Data-Driven Decision-Making Employee Performance, Engagement and Belonging

Strategic Workforce Planning/Restructuring Diversity, Equity, Inclusion (DEI) Centered Leadership

Regulatory Compliance and Policy Development Change Management and Organizational Development C A R E E R H I S TORY A N D H I G H L I G H T S

CHRISTINE STOFFELS CONSULTING Jul 2019 – Present

Operations & Organizational Effectiveness Consultant / Leadership Coach Launched a boutique consulting firm to advise leadership teams in healthcare, life sciences, technology, higher ed, and nonprofit on a wealth of cutting-edge issues related to operational and organizational effectiveness and financial health. Assess, plan, and execute targeted initiatives to unlock next-level operations/workforce engagement/financial performance via change management, leadership development, talent management, fiscal planning, and inclusive organizational design.

Highlighted clients/engagements:

− Advised a team of 15 Manager-to-VP-level leaders of a $3.6B hospital and medical research institution, guiding them in improving performance of a Built Environment Department with 300+ staff and $500M in CapEX and OpEX projects under development; assessed current state, led team transformation sessions, facilitated executive communications, developed a new org structure aligned to resource constraints, and created a detailed roadmap to increase quality, safety, operational efficiency, and leadership alignment

− Served as cross-functional Change Leader to leadership team in the design/deployment of 10 leadership summits across three teams responsible for leading $600M+ in capital and facilities maintenance projects— established new team norms and communication protocols grounded in respect, equity, and inclusion; documented roles and business processes; clarified resourcing needs and escalation pathways; built leader accountability, increased communication; reduced costs; achieved a 64% increase in on-time project completion, a 100% increase in work stream collaboration, and 10% reduction in safety related requests

− Drove strategic planning and operational optimization for a social enterprise leadership team—establishing goals, assessing employee performance and engagement, designing/facilitating team-building sessions, and onboarding a new General Manager; results included improving employee engagement by 100%

− Implemented a new full-cycle talent management process and 90-day success plan for a $100M+ Planning, Design and Construction department to improve alignment with business goals, clarify core values, enhance organizational leadership competencies, and improve director-level onboarding capabilities

− Led leadership performance coaching pilot program for $6M child and family services nonprofit, assessing the current state of leadership development capabilities, designing/implementing a new pilot program to address gaps, and reengineering various CxO-to-Manager roles; results included reducing internal conflict, increasing leader confidence, enhancing operational efficiency, financial wellness, and boosting staff retention/engagement by 50%

Christine Stoffels (she/her/ella) Résumé, Page 2

HCLTECH (FORMERLY STRONG-BRIDGE ENVISION CONSULTING) Apr 2012 – Jun 2019 Senior Management Consultant — Organizational Design and Development Served as a senior leadership advisor to help clients maximize operational/financial performance through utilization of best practices related to process improvement, organizational and fiscal structure, employee engagement and performance, organizational change management, and diversity/equity/inclusion (DEI) principles. Highlighted clients/engagements:

− Seattle Children’s Hospital ($3.4B pediatric hospital): Designed and led 200+ employee IT department reorganization and culture change initiative that included design/facilitation of strategic planning sessions, team development elements, director-level onboarding processes, a revised performance management system, and new JDs. Secured full participation and buy-in from enterprise stakeholders, leading all end-to- end steps needed to support rapid organizational growth and enterprise technology launch readiness.

− UCLA Health/David Geffen Medical School ($5B+ health system): Led the assessment/implementation phases of a $23M organizational re-design initiative within the MarCom shared services department, aimed at using new enterprise strategic plan and digital strategy to optimize operations, deliver on the brand promise, and increase customer service. Key elements of the project included:

Conducted initial stakeholder interviews and due diligence, developed an implementation roadmap, presented findings/recommendations to C-Suite, and secured the go-ahead for a $1M engagement

Coached a team of 3 CxO-level leaders to increase stakeholder collaboration, employee engagement, performance, and health outcomes—while simultaneously reducing costs

Established new MarCom team performance metrics, redeployed $2M+ spend to more critical needs, championed a customer-focused culture, and trained staff in performance management principles

Developed an inclusive C-Level leader recruiting plan and onboarded 2 new C-level Leaders

− UW Medicine ($4.5B health system) various projects:

Sole consultant for the launch of the UW Medicine/Boeing Accountable Care Network, building and implementing new enterprise team structure and project plan to improve benefits access, increase quality of care, reduce costs, and improve health outcomes for 10,000 Boeing employees

Crafted C-suite communications and co-led a multi-disciplinary Harborview Trauma Center committee in implementing process improvements that successfully reduced hospital length of stays (LOS) by 15%

Led the assessment of a clinical/lab services IT specimen tracking system and process integration/ benchmarking project; conducted key stakeholder interviews, defined business requirements, drafted project charter and benchmarking data to leading health systems; facilitated a cross-functional review committee and presented findings and subsequent project phase recommendations to the executive team for review/approval

YMCA OF GREATER SEATTLE Jul 2002 – Apr 2011

Group Executive Director, Child and Family Programs – University Branch (2008-2011) Promoted to cross-enterprise leadership role reporting to the COO and overseeing a $12M childcare, family, and community programs operation serving 5,000+ people daily in 50+ sites across King/South Snohomish Counties.

− Developed integrated strategic vision and implemented new service alignment vision across childcare and family programs across all 50 sites; built strategic partnerships for market expansion

− Developed financial stability measures: aligned program pricing and increased online enrollments by 65%; integrated training spend across enterprise & reduced annual training expenses by 20%

− Collaborated with Risk Management & HR and implemented performance measurement system; increased program quality by 15% & reduced safety incidences by 10%

− Designed employee performance metrics aligned with customer service level agreements and licensed childcare requirements; collaborated with HR to align new performance metrics with annual review process, training plans and recruitment strategies

Branch Executive Director, University Branch (2002-2011) Held highly visible and demanding community leadership role for this $1.6M YMCA facility offering health, wellness, and youth/family programming to over 4,500 members in seven North Seattle locations

− Revitalized organization's vision and customer service first culture through mission-focused training and community building

− Financial planning/resource development: drove annual revenue growth of 15%; opened 3 new offsite school programs

− Managed all HR elements for facility including recruitment, learning and development, employee engagement/retention, legal compliance, onboarding, and performance management

− Operational/capital fund development/volunteer recruitment: recruited and developed board members and 150+ campaign volunteers, raised over $220,000 in corporate, foundation, and individual donations to support the organization's mission; directed strategic planning efforts for new site capital campaign Christine Stoffels (she/her/ella) Résumé, Page 3

SOUTH CENTRAL FAMILY HEALTH CENTER, LOS ANGELES May 1997 – Feb 2002 Operations and Human Resources Director

Provided multi-faceted leadership to community-based health center dedicated to providing comprehensive, affordable, high-quality, and culturally responsive services to residents of the South-Central L.A. region.

− Managed operations of a $3.6M nonprofit community health clinic supporting 23,000 annual patient visits

− Led all HR functions for the clinic's 75-member workforce, handling benefits administration/renewal, talent acquisition, employee relations, training, performance management, and regulatory compliance

− Co-led a capital campaign to raise funding and awareness for the facility, securing a lead gift of $500,000 Additional early-career experience gained as a Small Business Development Specialist with the U.S. Peace Corps, working in Guatemala to provide technical assistance for small businesses to create economic stability for local communities E D U C ATION, C E R T I F I C ATIONS A N D T R A I N I N G

− BA, Business Administration and Human Resources, University of Washington

− Leadership Circle 360 Profile Certification

− ACC-Level Certified Leadership Coach, International Coaching Federation (ICF)

− African American Multigenerational Trauma and Implementing Models of Change Program

− Performance Management for Nonprofits, Harvard Business School

− Community Scholars Urban Planning Program, UCLA

C OMMUNITY L E A D E R S H I P A N D E N G A G E M E N T

− Mentor, UW Foster School of Business 2023 - Present

− Leadership Coach, Success Cohorts 2023 - Present

− Board Member, KD Hall Foundation 2022 - Present

− Pro-bono leadership coach 2016 - Present

− Parent Volunteer, Ballard High School 2016 - Present

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