Robenson Joseph, Jr.

Healthcare Administrator

Assisted Living Skilled Nursing Home Hospital Operations

Strategic and motivated healthcare administrator with expertise in managing facility operations, executing strategies, and exceeding company standards. Highly skilled in delivering quality care and customer service while ensuring compliance with all federal, state, and local regulations. Collaborative communicator adept at providing employee training, coaching, and development to improve quality of care and employee engagement. Proficient in Microsoft Office, P&L, and Budget Management.

Operations Management

Employee Retention

Strategic Planning

Human Resources

Business Development

Healthcare Management

Contract Negotiations

Staffing Management

Risk Management

Budget Development

Process Improvements

Employee Development

PROFESSIONAL EXPERIENCE

Avante at Ormond Care Centers 12/2023 – Present

Executive Director

Experience in clinical and healthcare administrator with a track record of managing personnel, finances, facility operations and admissions while providing the highest quality care. Driven and compassionate health care professional with over 12 years’ hands-on experience in fast –paced long-term care facilities and with extensive knowledge in Medicare and Medicaid statutes regulating the long term care industry.

Key Achievements:

Strong Leadership, communication, organizational, analytical, and budgeting skills in addition to

ability to facilitate staffing and implement all staffing policies and procedures including ensuring

community maintains appropriate staffing levels to meet the needs of residents.

Acts as a hands-on leader that supervises, directs, and motivates community staff.

Providing additional assistance, encouraging teamwork and collaboration, and maintaining environment of

inclusivity.

Creating a One Team Model environment to collaborate more effectively with staff and

other clinical leaders to ensure community care, residents and services are appropriate and meets residents’ needs.

Experience includes Assisted living, Skilled nursing, memory care and Hospital.

Overseeing resident services from the admission process, healthcare management, and maintenance of resident

documentation to ensure high quality services and compliance with company policy.

Responsibilities include meeting with patients and families to provide informational visits regarding.

hospice vs palliative care based on Medicare/Medicaid guidelines.

Collaboration with Interdisciplinary team to determine proper utilization of health care resources,

Quality metrics are met and identifying barriers such as placement concerns.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Raydiant Health Care Centers (3 years) 5/2021 – 12/26/23

Executive Director

Driven Executive Director offering 12 years of progressive experience in the medical field. Versed in project management and financial administration. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals.

Key Achievements:

overseeing the day-to-day operations of all facility departments and services and assure that compliance is ongoing, delegate accountability and authority to allow managers to reach the goals set by the facility

Monitored team compliance with safety and health guidelines to comply with AHCA.

Managed staff, financials, and key performance indicators to facilitate business operations.

Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.

Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Interviewed, supervised and motivated staff members to achieve optimal productivity.

Responsible for Infection Control reporting required information to DOH, NHSN on a weekly basis.

Administrating, directing, and coordinating all activities of the nursing center to carry out its purpose in compliance with all federal, state, and local laws and company policy.

Ability to understand state and federal regulations and keep the agency in compliance with all regulations

Ability to communicate with co-workers, medical staff, clients, families and other customers in a professional manner.

Completes rounds of entire facility premises at least daily to ensure compliance with all policies, procedures and regulations

Demonstrated leadership ability in application of organizational goals and communication skills.

Avante at Miami Care Center, Miami, FL 07/2020 –5/2021

Assistant Nursing Home Administrator

Reflects the skills knowledge and abilities serving in the role of a leader. Define and share a strategy and vision. Align resources toward achievement of organization results; grow and sustain the organization; identify, lead, and Embrace change. Ensures that all resident services are provided in a manner that supports quality of life and service Excellence. Management of all business-related activity to achieve the corporate vision

Key Achievements:

Assist in the recruitment, hiring and orientation/training for enough qualified staff to carry out Facility programs and services

Schedule regular meeting with direct report staff to provide supervision, ensure communication and to monitor facility operations

Assist Executive Director with establishing financial and programmatic goals for the facility and conduct an annual evaluation of goal achievement

Assist in the interpretation and implementation of governing board policies and procedures

Work closely with sales/marketing staff to set strategies for promotion and expansion of the facility’s programs/

Services within the community

Provide input into the annual operating budget

Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors

Monitored performance of Environmental, Maintenance, and Social Services & Admissions department.

Function as Interim and oversaw Survey process during Administrator’s vacation

Oversaw the Staffing Department so that daily PPD is achieved

Provided leadership and operational support for the Administrator and Department Heads.

Conducted meetings (stand ups and stand downs)

Crestwood Nursing Center, Palatka, FL 11/2019 – 7/2020

Administrator

Managing by Walking Around, Competent in Financial Operations, Drill Down on Operating Expenses, Manage Overtime, PPD and Staffing, Delegates task to the lowest level and Verifies, Mitigate Return to Hospitals, Identify and Track Trends, Mitigate Workman's' Comp Claims and Litigation, Employee Safety, Conscience of Employee Morale and Orientation and Retention Ratio.

Key Achievements:

Responsible for developing and maintaining employee relations, ensuring the coordination of the delivery of quality care and services, and achieving business development goals and results.

Completes rounds of entire facility premises at least daily to ensure compliance with all policies, procedures and regulations

Consults with department managers concerning the operation of their departments to assisting eliminating/correcting problem areas, and/or improvement of services,

Assists Department Managers in the development and use of company policies and procedures as well as assure that proper procedures are employed when department managers hire, counsel, discipline and terminate employee’s and skilled census and strategic management of utilization reviews in improve skilled.

Lead and direct the overall operations of the facility in accordance with customer needs, government regulations and Company policies, with focus on maintaining excellent care for the residents while achieving the facility's business objective positive outcomes in QI, performance measures, and state surveys by maximizing utilization of quality programs.

UNIVERSITY CENTER EAST, Deland, FL 11/2017 – 10/2019

Executive Director

Oversee and perform audits on nursing services while ensuring high quality nursing delivery systems. Manage various departments and processes including Care Wage and Salary Program, contracted services, facility budget, and strategic direction.

Key Achievements:

Play key role in company sustaining competitive advantage by developing and executing business strategies, recruiting knowledgeable managers, and identifying new market opportunities.

Increased annual revenue by building overall and skilled census and strategic management of utilization reviews in improve skilled LOS.

Achieved positive outcomes in QI, performance measures, and state surveys by maximizing utilization of quality programs.

Improved acuity of skilled admissions with higher reimbursement rates by enhancing nursing capabilities.

Effectively directing management team into utilizing Philosophy of Commit to Admit, Inspect What You Expect by Cost Control, Bed Management, and Positive Communication with line staff.

INDIGO MANOR ALLIANCE, Daytona Beach, FL (4 years) 7/2013 – 11/2017

Assistant Administrator

Partnered with Quality Control Director to perform facility inspections including review of files, resident rooms, and social areas. Gained knowledge of operation procedures by performing tasks in all departments while engaging in problem resolution.

Key Achievements:

Function as the Interim NHA occasionally.

Assist in overseeing the day-to-day operations of all facility departments and services and assure that compliance is ongoing, delegate accountability and authority to allow managers to reach the goals set by the facility

Assist in Quality Assurance Plan, host QAPI meetings, coordinate the Plan of Correction in collaboration with department managers to audit and monitor.

Assist in Admission and Marketing for census development

Assist in developing, maintaining, and guiding the implementation of facility policies and procedures in compliance with corporate, state, federal, and other regulatory guidelines.

projects to include but not limited to the following; coordinated project to reduce missing items, and close outstanding grievances by 50%

Coordinated Risk Management projects with clinical staff, tracked facility incidents of falls with the

Interdisciplinary team and put initiatives in place, which resulted in a decrease in falls by 10%.

GOOD SAMARITAN SOCIETY, Daytona Beach, FL 1/2013 – 7/2013

Administrator-in-Training / Administrative Internship

Assisted Administrator with administrative duties and patient files and ensured effectiveness of care services of laboratory, radiology, medical record department, and pharmacy.

Key Achievements:

Worked alongside DON to monitor incidents and accidents while auditing QOL programs with corresponding tools and implementing solutions.

Gained valuable industry knowledge by rotating through various departments including business office, social services, activities, nursing, rehabilitation, admissions, dietary, and environmental services.

Enhanced employee morale and engagement by establishing positive employee relations programs and practices.

Contributed to creation of upcoming year’s budget by comparing data, analyzing trends, and suggesting new

Budget amounts.

Enabled department leaders to directly develop and manage their own budget by providing training in pertinent cost control and financial management techniques and methods.

Completed all the necessary areas to sit the National and Federal examination, and participated in

Responsible for credentialing process for all physicians as per JCAHO requirements

Oversee the operations of all Environmental Departments (Maintenance, Security, Housekeeping & Laundry) - conducts in-services for Elopement Fire and all Life safety drills.

Responsible for Infection Control reporting required information to DOH, NHSN on a weekly basis.

ASSISTED LIVING GOOD SAMARITAN, Daytona Beach, FL (5 years) 8/2008 – 1/2013

ALF Administrator

Served as patient advocate and implemented total patient care as part of nursing team covering 8-10 high acuity patients per shift while ensuring compliance with HIPAA rules and regulations. Supervised various departments including expense/labor hour control and facility event planning. Oversaw local/state agency visits, customer service, and consultant visits.

Key Achievements:

Decreased agency costs by assuming responsibility of recruiting efforts.

Engaged in onboarding procedures by recruiting, interviewing, hiring, and coaching employees while promoting high level of quality care for patients.

EDUCATION & CREDENTIALS

Bachelor of Science in Business Administration Healthcare, BSBA DeVry University, Orlando, FL

Master of Science Healthcare Management MHA Lander University, South Carolina

Licensed Nursing Home Administrator, Preceptor State of Florida and State of Georgia Senior Assisted Living (ALF) Certified, State of Florida

Graduated Practical Nurse LPN, State of Florida

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