Tracy R. Lewis

**** * ******** ** #****.

Coppell, Tx 75019

ad4kdj@r.postjobfree.com 262-***-****

Objective: To play a key role with an excellent company to help it become more successful. My career aspirations include becoming part of upper management.

Experience: Inbound Sales /Customer service 2024-current Xfinity Cable, Virtual Coppell Tx

Take inbound calls from new and existing customers for connection of xfinity service which includes internet,cable television,home phone,mobile phone, and home security.

Customer service Coordinator 2006-2022

Kohl’s corporate office, Dallas Tx, Men Falls Wi

Take a Large number of calls to help resolve customers issues take escalated

calls, lead a team of 20 associates teaching how to handle customers with the

best customer service possible.

Tele Collections/customer service 2004-2004

We Energies Milwaukee, Wi Take a large number of inbound calls to resolve past due utilities accounts by

making payment arrangements and or payment in full, also answer any

questions customers may have concerned their account.

Maintenance administrator 2001-2003

Ameritech Milwaukee, Wi

Assist technicians in completion of

trouble calls or repair by troubleshooting via computer, also would dispatch

tech if a service call was needed.

Third party collections 1996-2001

Van Ru Credit Corporation Brookfield, Wi

Take inbound calls to resolve past due accounts for the University of Maryland and Johns Hopkins hospital by making payment arrangements, payment in full, or submit a bill to the insurance company.

References upon request

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