Camecia Jones

ad4kcm@r.postjobfree.com 571-***-****

ADMINISTRATIVE & CUSTOMER SERVICE PROFESSIONAL

Customer Service professional with 15+ years of experience establishing and maintaining an elevated level of customer satisfaction that contributes to an organization’s success. Extensive history of managing high-volume inbound calls, ensuring quality resolution of customer’s needs. High-performing Administrative Assistant with experience collaborating with diverse client bases. Polished in managing client relations and liaising with internal stakeholders. Strong attention to detail with a proven track record of delivering results. Seeking advanced Administrative position where my skills will prove beneficial.

SKILLS & CORE COMPETENCIES

Proficient with Microsoft Office Suite

Skilled with CRM Systems

Exemplary Customer Service Skills

Adaptive Collaborator

Experienced Leader and Trainer

C-level Support

Quality Assurance

Office Management Abilities

Advanced Clerical Support

Inbound/Outbound Calling

RFID Systems

PROFESSIONAL EXPERIENCE

ManTech – Chantilly, VA Dec 2022 – Present

Administrative Assistant

Maximize superior customer service to each employee, guest, and customer

Greet and accommodate government contractors for POC(s)

Assist ManTech staff with scheduling conferences, briefings, and interviews for vendors, customers, and prospective candidates

Answer a large volume of inbound calls relating to Accounts Payable and Accounts Receivable

Submit work orders to Corporate Property Management that support the facility

Record packages received in the database to ensure accurate inventory

Prepares shipping labels for FedEx and send email to notify staff of products and certified mail that has arrived

Maintain organized files for efficient document management

Perform other duties related to the position as assigned.

University of Maryland Dining Services– College Park, MD Feb 2019 – Mar 2020

Inventory Specialist

Performed scheduled inventory, counts, and supply audits and coordinated stocking and ordering

Resolved customer complaints immediately, escalating those that required additional assistance

Maintained meticulous records to track adjustments, pallet audits and errors, entered information into system to update status reports, assessed delivered contents against original orders, developed reports for leadership compiling data and insights into inventory

Effectively communicated with colleagues regarding deadlines and project milestones and reviewed database entries to verify regulatory compliance

Salon Plaza Nov 2017 – Apr 2019

Administrative Assistant

Developed administrative processes to achieve more organization and improve office efficiency

Directed customer communications to appropriate department personnel

Organized and maintained files through coordination, purging and archiving

Answered multi-line phone system and transferred calls efficiently and in a timely manner

Camecia Jones

University of Maryland - College Park Aug 2014 – Dec 2017

Administrative Clerk

Delivered exceptional customer service through direct communication with clients and team members

Handled management of communication to executives

Reviewed and prioritized mail; prepared correspondence that responded to client and vendor inquiries

Established and maintained electronic filing systems that created more efficiency

Assisted other administrative and professional staff with computer issues

Randstad Staffing Agency Feb 2012 – July 2014

Receptionist/Administrator

Managed diverse administrative needs for clients in-person, via phone and email

Displayed professional standards at the reception desk to ensure visitors were take care of

Coordinated appointment calendars and balanced schedules to promote optimal productivity

Received parcels, opened, and distributed mail accordingly

Ensured overall administrative flow of office by improving recordkeeping and managing communication between vendors and staff

EDUCATION

Bachelor of Science Management Information Systems

University of Maryland, Global Campus

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