Detail-oriented Asset Management Specialist with *+ years of experience in planning,

recording, auditing, documenting, and maintaining accurate assets inventory. Adept at ITIL processes, contract execution, license compliance, and cost analysis optimization. Proficient in PO requisitioning, contractor invoice validation/approval and asset utilization KPIs. Proficient in Microsoft products. Dynamic customer service specialist, maintains high professionalism and patience, excels in listening to customer’s needs and address customer’s concerns with speed and accuracy. Strong analytical and organization skills. Interruption in career to raise kids and manage home.

Work History

2013 – Now Carrier Interruption

Took a career break to raise children and manage home, demonstrating strong organizational skills.

2009 – 2013 Asset Management Specialist

Communications Design & Management - https://cdm.com.au/

Managing inbox to ensure all jobs are assigned and actioned within SLA in service now.

Ensure all steps required are taken to process requested Service tickets within the required SLA.

Perform random checks for quality assurance.

Managing ad-hoc Asset Management customer requests including reporting.

Managing service inquiries from customers and contractors in a timely manner including searching Service tickets and tasks, providing information, updating relevant comments, and escalating issues to the appropriate department

Maintaining an asset label spreadsheet and stock of labels where required, including managing, and ordering new labels.

Maintaining the integrity and accuracy of all Asset Management details including, contract, asset, and contractor details in the system database.

Contact

Address

Richmond, TX, 77407

Phone

832-***-****

E-mail

ad4kck@r.postjobfree.com

Accomplishments

40+ Client interactions on

multiple projects.

Zero Escalated tickets

Skills

Microsoft Office

Excellent

SQL Database

Very Good

Cognos Reporting

Very Good

Soft Skills

Communications

Negotiation

Presentation

Time management

Motivation

Coaching and mentoring

Dipa Patel

Asset Management Specialist

https://www.linkedin.com/in/dipa-patel-US/

Monitoring and Updating asset records with its life cycle and position for accurate analysis.

PO requisitioning and invoice validations

Conducting customer satisfaction surveys as required.

Assisting the Service Management team with overflow work. Education

2008

2004

Master of Information Systems

New England University, Australia

Bachelor of Information Systems

North Gujarat University, India

.

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