General Manager Customer Service

Niomi Cruz

********@*****.*** 830-***-**** Luling,TX

Summary

Resourceful Store Manager offering more than 20 years of experience in challenging, fast-paced environments. Known for leading constructive and cooperative working relationships within a team setting. Looking to obtain a career in a friendly and fast pace setting with the opportunity for growth and advancement.

Skills

• Expert in customer service

• Excellent time management skills • Excels in team leadership

• Excellent work ethic • Staff supervision

• Strategic planning • Deductive reasoning ability • Basic mathematical aptitude

• Reliable • Energetic

• Excellent communication skills • Federal regulations

• Multi-tasking ability • Customer and vendor relations

• Client relationship management • Dependable

• Employee training • People-oriented

Experience

Shell d.b.a. GrabNGo Luling TX

General Manager

06-2021/Present

• Built strong rapport with new and existing clients

financial needs and promote company

• Increased sales for store with fuel accounts and customer relation

• Designed service strategies to improve revenue and retention.

• Educated customers on variety of products and available credit options

• Complied with company policies and government regulations to prevent and detect rule

violations and protect organization from fines and lawsuits.

• Reviewed applications to determine approval, rejection or

modification requirements.

• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

• Trained new employees on policy and procedures set forth by officials and company

policy.

• Maintained current and accurate cash balances for all programs.

• Secured revenue accurately monitoring transactions and deposits to eliminate discrepancies.

Company Achievements:

• Acquired company accounts which brought double store fuel sales

• Increased year to date profit as general manager.

Woodstop LLC Luling, TX

Assistant Manager

10-2013/06-2021

• Collaborated with store owner to develop strategies for sales and profit goals.

• Enforced company policies and procedures to strengthen operations

• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

• Drove operational efficiency, building customer rapport to increase sales.

• Analyzed trends, identifying consumer demand, and forecasting seasonal trends to streamline operations.

• Maintained current and accurate cash balances for all programs.

• Complied with company policies and government regulations to prevent and detect rule

violations and protect organization from fines and lawsuits.

• Built strong rapport with new and existing clients to better serve financial needs and promote store

• Educated customers on variety of store products and available options to promote

valuable decision-making.

• Built strong rapport with existing clients to better service the needs of each individual site.

• Preformed job tasks to the standards set forth by company policy regulations.

• Provided friendly and quick service based on the schedules of each patron.

• Standard cleaning tasks such as dusting, sweeping, mopping, stocking, ordering for store,

• Provide fast and friendly service

• Adhere to government guidelines set forth by TABC.

• Collect monthly dues from members.

• Stock and clean store in its entirety as we ran our shifts single staffed.

• Ran and collected funds for Fuel Accounts.

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