Customer Service Office Manager

Valerie D. Fresquez

*** ***** **. **

Rio Rancho, NM 87124

Email: **************@*****.***

Cell: 505-***-****

Objective: Seeking a challenging position in which my diverse blend of administrative, operations management, sales, customer service and accounting experience can be effectively utilized by a company offering long-term opportunities for professional growth.

Summary of Qualifications: Proven supervisory and team oriented skills to include training and consulting experience. Proficient in MS Windows, Word, Excel, PowerPoint, PC Docs, MestaMed, Medisoft and EPIC.

Employment History:

Office Manager August 2018 - Present

Big Richard Tailors, LLC

•Answer phones, schedule clients and prepare quotes.

•Order fabric, materials or others products as needed for jobs

•Account payable/receivables

•Package and ship completed orders.

Collection Specialist/Collection Representative – CCMC Follow Up Team April 2004 - June 2018 Presbyterian Healthcare Services/Patient Financial Services

• Performed accounts receivable follow-up activities for assigned payers/accounts using monthly

aged account work queues and/or A/R reports.

• Contacted insurance companies, patients, and employers regarding outstanding hospital claims.

• Provided any information (medical records, itemized statements, etc.) requested by insurance companies to process claims.

• Maintained a system to ensure timely follow up is completed for each outstanding claim.

• Cross trained in various Patient Accounting Department areas to be completely familiar with all aspects of patient accounting functions as they relate to collections.

Office Manager/Construction Laborer October 2001 - April 2005

Cornerstone Contracting, Manahawkin, NJ

• Performed property analysis to determine cost of repairs and purchased properties on behalf of

investor for properties with potential for a long term investment opportunity.

• Coordinated construction projects utilizing licensed contractors, skilled and/or unskilled labor.

• Provided Skilled Labor for the following phases of Remodeling/construction: Demolition,

Framing, Drywall, Painting, Tile/Flooring, Siding, Insulation and plumbing/electrical.

Billing Analyst Oct 2000 - Sept 2001

Healthcare Horizons (Molina Healthcare), Albuquerque, NM

Medical Consultant/Claims Analyst July 1999 - October 2000 Medical Reimbursement Systems, Inc. (formerly MedSource)

Y2K Document Controller August 1998 - July 1999

Public Service Company of NM, Albuquerque, NM

Marketing Assistant/New Business Anaylst/Receptionist August 1995 – August 1998

New England Financial, Albuquerque, NM

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