TASHARRA GOLDSMITH

Miami, ***** · 786-***-****

ad4kaz@r.postjobfree.com

EXPERIENCE

**/**** – 11/2023

CUSTOMER SUPPORT TEAM LEAD

TEAM INTERNATIONAL DBA KALORIK

● Answer incoming telephone calls from customers to resolve any question, problem or inquiry.

● Respond to incoming emails from customers to resolve any question, problem or inquiry

● Receive and distribute incoming mail and packages to the correct department.

● Provides customers with warranty, registration or other product information as requested.

● Handles shipping claims, returns, warranty exchanges and portal inquiries.

● Creates and prints return address labels and other documents as required.

● Authorizes bulk returns and work with the accounting department on issuing credits to our dropship customers. Upload return information in specific customer portals.

● Enters dropship returns (credits) into GP as well as bulk returns from customer.

● Cross-train into Accounting and Sales departments for an understanding of impact on the department.

● Assign emails and work load to Customer Service Agents 02/2006 – 11/2017

CUSTOMER SERVICE REP. AND DATA ENTRY SPECIALIST, BULLETLINE INC

● Handle heavy incoming & outgoing calls

● Keep customers updated with product information or changes

● Update customer account or order changes

● Provide copy of price quotes, invoices and freight estimates 03/2000 – 06/2004

CUSTOMER SERVICE/DATA ENTRY, HONEYWELL SECURITY CO.

● Handle incoming and outgoing calls

● Setup and create new accounts Process account changes & updates

● General office filing, copies, sorting of mail, and faxing 01/1999 – 02/2000

CUSTOMER SERVICE, DATA ENTRY, STANLEY MICHAELS

● Handle incoming & outgoing calls

● Setup new accounts Process order changes

● General office filing, copies, sorting of mail, and faxing 02/1996 – 12/1998

FRONT DESK CLERK/DATA ENTRY, FIRST BENEFITS

● Greet clients and visitors upon arrival

● Check clients in and out

● Handle incoming and outgoing calls Setup client/patient accounts

● Update changes to client/patient information General office filing, copies, sorting of mail, and faxing

03/1989 – 04/1995

CUSTOMER SERVICE, DATA ENTRY, STANLEY MICHAELS

● Greet customers and visitors upon arrival

● Check customers in and out

● Schedule appointments for visits

● Handle incoming & outgoing calls

● Setup new accounts

● Process order updates & changes as needed

● General office filing, copies, sorting of mail, and faxing EDUCATION

JUNE 1985

HIGH SCHOOL DIPLOMA, MIAMI NORTHWESTERN SR. HIGH SCHOOL SKILLS

● Knowledge of computers: Micro Soft, Excel

● Customer Service Training

● Faxes, Scanners, Copier & Postage meter

● Time Management Training

● Excellent organizational and interpersonal

skills

● Enormous amount of telephone experience

2

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