Patient Care Clinic Operations
Resume:
EMPLOYMENT HISTORY
Manager of Clinical Practice, MidlandHealth, Midland, TX
Spearheaded clinic management, setting high practice standards and improving client care. Innovatively modified programs and policies to enhance clinic operations. Achieved cost-effective compassionate care delivery in an urgent setting. Motivated and led a team, fostering a supportive and collaborative work environment. Devised annual goals, budget, and cost reduction strategies, demonstrating analytical acumen. Recruited, nurtured, and retained high-quality staff, serving as a vital link between directors, staff, and community. Aided in strategic planning, coordination, and direction of clinic operations and compliance, ensuring smooth functioning. Streamlined clinic operations, enhancing efficiency and patient care. Drove policy updates, elevating care standards and clinic reputation. Fostered team growth, aligning clinic goals with community needs. Introduced cost-saving strategies, optimizing budget without compromising care. Elevated staff capabilities, ensuring high-quality patient services. Revolutionized patient intake process, reducing wait times by 20%. NOV 2019 - JUN 2021
Manager of Clinical Practice, Midland Health, Midland, TX Spearheaded the development and execution of high-quality clinical standards, ensuring exceptional patient care. Instituted strategic changes to clinic programs and policies, enhancing operational efficiency. Championed a cost-effective approach to urgent care, balancing financial prudence with patient needs. Inspired and led a high-performing team, fostering a collaborative and productive work environment. Crafted annual goals, objectives, and budgets, identifying opportunities to reduce costs and optimize resources. Handpicked, nurtured, and retained a competent staff, acting as a vital link between directors, clinic staff, and the community.
Supported management in planning, coordinating, organizing, and directing clinic operations, ensuring stringent compliance reporting.
Boosted clinic efficiency by leading staff training and optimizing operations. Pioneered cost-saving strategies that preserved high-quality patient care. Oversaw compliance, ensuring all practices met industry and legal standards. Transformed clinic goals, setting a new benchmark for success and growth. Enhanced team morale by fostering a collaborative and empowering work environment. Led clinic to forefront of innovation by implementing cutting-edge health technologies. Odessa, TX79762
ad4kax@r.postjobfree.com
RENEE TUCKER
CLINIC AND PRACTICE MANAGER
51 years old
PROFESSIONAL SUMMARY
Clinic and Practice Manager with over 19 years of experience, showcasing a robust portfolio in healthcare management, including expertise in insurance verification, triage, and EMR systems. Demonstrated success in leading clinic operations to achieve cost-effective, compassionate care, and elevating clinic standards through innovative policy updates. Adept at fostering team growth and retaining high-quality staff, aiming to leverage extensive leadership experience to drive corporate goals in a dynamic environment.
EMPLOYMENT HISTORY
JAN 2015 - JUN 2019
Clinic Manager/Billing and Collections, MCHfamilyhealthclinic, Odessa, TX
• Lead new talent and recruitment process for over 50 new full-time hires.
• Conducted employee onboarding, organized training and development initiatives.
• Interviewed prospective candidates for qualifications and job-related experience.
• Assisted with the application process and communicated with clients suiting the hiring process.
• Dealt with difficult staffing duties including understaffing, firing, disciplinary procedures.
• Ensured the company's compliance with all local, state, and federal laws in addition to establishing organizational standards.
• Timekeeper, processed payroll in a timely manner.
• Ensured privacy of public information and materials, proficient in a variety of practice management software applications, dedicated to maintaining strict patient confidentiality. JAN 2005 - DEC 2015
Billing Specialist, Orthopedicsurgeon, Odessa, TX
• Billing and coding specialist, collections, handle claims with multiple insurance companies.
• Liaison between medical facilities and insurance carriers (HMO’s, PPO’s, Medicare, etc.) knowledgeable with insurance authorization and denials. Ensuring accuracy of insurance claims, verifying ICD-9 and CPT codes for a variety of specialists, provided training with ICD-10 coding.
• Responsible for surgery preauthorization, creating new patient accounts, posting payments. Accurately applying payments to patient accounts, corrected denial claims with corrected information and resubmitting electronic claims and paper claims, followed up on unpaid claims as well as aged claims.
• General office administrative assignments, scheduling appointments for patient visits, documenting clinical notes, filing and maintaining health records. Ensuring office practices are in compliance with HIPPA regulations. NOV 2019 - JUN 2021
Manager of Clinical Practice, Midland Health, Midland, TX
• Resourceful clinic manager, developed high standards of practice, evaluating client care.
• Implemented necessary changes to programs and policies.
• Committed to cost-effective compassion to urgent care.
• Motivational leader and business administrator.
• Created annual goals, objectives, and budget, made recommendations to reduce cost.
• Selected, developed, and retained qualified staff, served as a liaison between directors, clinic staff, and community.
• Assisted management with the planning, coordination, organization, and directing of clinic operations and compliance reporting. JAN 2015 - JUN 2019
Clinic Manager/Billing and Collections, MCH Family Health Clinic, Odessa, TX
• Lead new talent and recruitment process for over 50 new full-time hires.
• Conducted employee onboarding, organized training and development initiatives.
• Interviewed prospective candidates for qualifications and job-related experience.
• Assisted with the application process and communicated with clients suiting the hiring process.
• Dealt with difficult staffing duties including understaffing, firing, disciplinary procedures.
• Ensured the company's compliance with all local, state, and federal laws in addition to establishing organizational standards.
• Timekeeper, processed payroll in a timely manner.
• Ensured privacy of public information and materials, proficient in a variety of practice management software applications, dedicated to maintaining strict patient confidentiality. JAN 2005 - DEC 2015
Billing Specialist, Orthopedic Surgeon, Odessa, TX
• Billing and coding specialist, collections, handle claims with multiple insurance companies.
• Liaison between medical facilities and insurance carriers (HMO's, PPO's, Medicare, etc.), knowledgeable with insurance authorization and denials. Ensuring accuracy of insurance claims, verifying ICD-9 and CPT codes for a variety of specialists, provided training with ICD-10 coding.
• Responsible for surgery preauthorization, creating new patient accounts, posting payments. Accurately applying payments to patient accounts, corrected denial claims with corrected information and resubmitting electronic claims and paper claims, followed up on unpaid claims as well as aged claims.
• General office administrative assignments, scheduling appointments for patient visits, documenting clinical notes, filing and maintaining health records. Ensuring office practices are in compliance with HIPAA regulations. EMPLOYMENT HISTORY
JAN 2002 - DEC 2005
Billing and Coding Specialist, Alamo Osteopathic Henry Hernandezm, MD, San Antonio, TX
• Administrative office assignments, worked all accounts with multiple insurance companies.
• Maintained excellent professional relationships with all staff and medical students.
• Ensured documents and code accuracy for all billing statements.
• Reviewed bills for any issues or discrepancies, self-managed time, minimal supervision. NOV 2019 - JUN 2021
Manager of Clinical Practice, Midland Health, Midland, TX
• Resourceful clinic manager, developed high standards of practice, evaluating client care.
• Implemented necessary changes to programs and policies.
• Committed to cost-effective compassion to urgent care.
• Motivational leader and business administrator.
• Created annual goals, objectives, and budget, made recommendations to reduce cost.
• Selected, developed, and retained qualified staff, served as a liaison between directors, clinic staff, and community.
• Assisted management with the planning, coordination, organization, and directing of clinic operations and compliance reporting. JAN 2015 - JUN 2019
Clinic Manager/Billing and Collections, MCH Family Health Clinic, Odessa, TX
• Lead new talent and recruitment process for over 50 new full-time hires.
• Conducted employee onboarding, organized training and development initiatives.
• Interviewed prospective candidates for qualifications and job-related experience.
• Assisted with the application process and communicated with clients suiting the hiring process.
• Dealt with difficult staffing duties including understaffing, firing, disciplinary procedures.
• Ensured the company's compliance with all local, state, and federal laws in addition to establishing organizational standards.
• Timekeeper, processed payroll in a timely manner.
• Ensured privacy of public information and materials, proficient in a variety of practice management software applications, dedicated to maintaining strict patient confidentiality. NOV 2019 - JUN 2021
Manager of Clinical Practice, Midland Health, Midland, TX
• Resourceful clinic manager, developed high standards of practice, evaluating client care.
• Implemented necessary changes to programs and policies.
• Committed to cost-effective compassion to urgent care.
• Motivational leader and business administrator.
• Created annual goals, objectives, and budget, made recommendations to reduce cost.
• Selected, developed, and retained qualified staff, served as a liaison between directors, clinic staff, and community.
• Assisted management with the planning, coordination, organization, and directing of clinic operations and compliance reporting. JAN 2015 - JUN 2019
Clinic Manager/Billing and Collections, MCH Family Health Clinic, Odessa, TX
• Lead new talent and recruitment process for over 50 new full-time hires.
• Conducted employee onboarding, organized training and development initiatives.
• Interviewed prospective candidates for qualifications and job-related experience.
• Assisted with the application process and communicated with clients suiting the hiring process.
• Dealt with difficult staffing duties including understaffing, firing, disciplinary procedures.
• Ensured the company's compliance with all local, state, and federal laws in addition to establishing organizational standards.
• Timekeeper, processed payroll in a timely manner.
• Ensured privacy of public information and materials, proficient in a variety of practice management software applications, dedicated to maintaining strict patient confidentiality. JAN 2005 - DEC 2015
Billing Specialist, Orthopedic Surgeon, Odessa, TX
• Billing and coding specialist, collections, handle claims with multiple insurance companies.
• Liaison between medical facilities and insurance carriers (HMO's, PPO's, Medicare, etc.), knowledgeable with insurance authorization and denials. Ensuring accuracy of insurance claims, verifying ICD-9 and CPT codes for a variety of specialists, provided training with ICD-10 coding.
• Responsible for surgery preauthorization, creating new patient accounts, posting payments.
• Accurately applying payments to patient accounts, corrected denial claims with corrected information and resubmitting electronic claims and paper claims, followed up on unpaid claims as well as aged claims.
• General office administrative assignments, scheduling appointments for patient visits, documenting clinical notes, filing and maintaining health records. Ensuring office practices are in compliance with HIPAA regulations. EMPLOYMENT HISTORY
JAN 2002 - DEC 2005
Billing and Coding Specialist, Alamo Osteopathic Henry Hernandezm, MD, San Antonio, TX
• Administrative office assignments, worked all accounts with multiple insurance companies.
• Maintained excellent professional relationships with all staff and medical students.
• Ensured documents and code accuracy for all billing statements.
• Reviewed bills for any issues or discrepancies, self-managed time with minimal supervision. EDUCATION
Graduate in Medical Billing & Coding, CareerPointCollege SKILLS
CPT Coding ICD-10
Medical Billing EMR Systems
Accounts Receivable Healthcare Management
Practice Management ICD-9
Bilingual Customer Service
Human Resources Office Administration
Business Intelligence Hospital Experience
Payroll Clerical Experience
HIPAA Business Operations
Supervising Experience Asset Management
Office Management Epic
Medical Terminology Employee Orientation
Medical Records Medical Scheduling
Medical Coding Insurance Verification
Medical Office Experience Triage
Interviewing Management
Transcription Laboratory Experience
Accounting Recruiting
LANGUAGES
English Spanish
COURSES
JUN 2002 - JUL 2005
Certified Medical Secretary at Career Point Institute
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