Sayyed Basheer Sheik - Salesforce Developer

Phone: +1 (513) - 823 -7787 Mail: ad4kaw@r.postjobfree.com

PROFESSIONAL SUMMARY

·Over 9+ years of IT experience across various domains and over 6 years of experience in Salesforce.com CRM platform using Administration, Development, Integration, Deployment, Communities, Lightning Component Development, Lightning Design System and Classic to Lightning Migration. 3 years of experience in Java/J2EE.

·Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using salesforce.com in the Service cloud.

·Experience in working with Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud.

·Experience in web technologies like HTML, XML, and JavaScript and also experienced on working with data structures to manage large amount of data efficiently.

·Experience in SFDC Development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.

·Cross - Channel Marketing Specialist with 5+ years of experience in Email/SMS/Push marketing.

·Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

·Integrated SFDC wif Exact Target App using Marketing cloud connectors.

·Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.

·Skilled in understanding and implementing the new Salesforce Lightning Experience.

·Analyzing the Scenarios for switching between Salesforce Classic and the Lightning Experience.

·Experience in Salesforce.com product suite including Salesforce, Sales Cloud, Service Cloud and the App Exchange.

·Experience working wif Digital and Marketing Managers and deploying their strategy wif the help of Email studio, Contact builder, Automation studio & Journey Builder.

·Designed salesforce service cloud console to enhance productivity with dashboard like interface.

·Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript and other technologies.

·Experience in XML, JavaScript, HTML, Eclipse and SVN.

·Experience in App Exchange release management packaging applications.

·Experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.

·Used the Lightning Aura framework to build the components when upgrading Legacy Customer Portal to Community for Clients.

·Worked on Case Management, Data Integrations from External systems using REST WebServices, Data exchange between Sales & Service cloud, Call Centre implementation using PureCloud & TalkDesk CTI apps.

·Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XML, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.

·Worked on consolidation of all existing Workflow rules in the Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.

·Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL

·Profound knowledge of Software Development Life Cycle (SDLC) concepts from planning through implementation and maintenance. Proficient in formulating planning and documentation for project scope, process design, system configuration, test readiness, deployment, and post implementation support.

·Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Portals, Chatter and App-exchange on Sales force.

·Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

·Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

· Extensively Created Roles & profiles and configured the permissions based on the organizational hierarchy with Data Cleansing, Instrumental in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and Search Layout.

·Experience with the integrating SFDC and AppExchange partners such as CPQ/APTTUS (Config, Price & Quote)

·Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.

·Experienced in developing and designing business logic for Salesforce.com using Force.com Apex triggers and Apex classes, Proven Master in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

·Implemented Workflows and Batch classes and Schedule jobs for sending notification.

·Written triggers and Batch classes in Salesforce.

·Responsible for supporting day to day SFMC operations and cross-channel digital marketing campaigns including email and SMS

·Expertise in Object Oriented Programming using Java and J2EE related technologies.

·Expert in design and development of applications using JAVA/J2EE technologies like Servlets, JSP, JMS, JDBC, JSF, Struts, EJB, Hibernate, Spring, Web Services, Java Beans, RMI and XML.

·Good with software development fundamentals like Data Structures, OOPS, RDBMS, and Design Patterns

·Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.

EDUCATION

·Bachelor’s from JNTUK (Jawaharlal Nehru Technological University), India.

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatics.

Languages

Apex, Java, JavaScript, HTML, Bootstrap, jQuery, XML, ETL, SQL, XML, ANT SCRIPT

Database

Oracle 11g/10g/9i/8i, MS SQL Server, MS Access

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

CERTIFICATIONS

·Salesforce certified Administrator

·Salesforce certified Platform Developer I

·Salesforce certified Platform App Builder

·Salesforce Certified Marketing Cloud Email Specialist

WORK EXPERIENCE

Client: Amalgamated Bank, IL Mar 2023 to Present

Role: Salesforce Lightning Developer

Responsibilities:

·Developed Apex Classes, Controller Classes, and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community builder.

·Measure and report performance of all digital marketing campaigns, and assess against goals

·Triggered interface events by user interactions, which includes Lightning Component framework and

·Build out Marketing Confidential in Journey Builder and Email & SMS campaigns

·Also involved in building Lightning Components using the aura framework.

·Developed modules in Java and integrated with MySQL database.

·Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.

·Also embedded Lightning Components in Visual Force Page by using new Lightning Page Layouts.

· Feature by Event-Driven Programming.

·Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects

·Working with Marketing managers and converting their strategy into implementations using Confidential Confidential.

·Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

·Designing and developing Service Cloud Applications for Advanced Customer Service in Salesforce.

·Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.

·Responsible for writing SOQL and SOSL queries.

·Developed multiple number of Lightning web components (LWC) regarding service case console page.

·Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

·Experience with Salesforce Field Service Lightning including configuration and objects.

·Experience in Programming with SQL, PL/SQL.

·Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

·Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

·Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.

·Configured Service Cloud to handle Case management, Email-to-case routing, sharing settings in queue-based model.

·Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.

·Implementation of components and wireframes using cross-browser compatible JavaScript, JQuery and AJAX.

·Provide sales and marketing data analysis and reporting including metrics and results for the marketing campaigns ROI.

·Used SOQL and SOSL for data manipulation.

·Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.

·Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Reports, and Dashboards.

·Created complex Workflow rules criteria for field updates and email alerts and used field level security along with the page layouts in lightning to manage access to certain fields.

·Created Validation rules for performing data validations depending on the user’s profile and their record type.

·Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

·Created custom VF email templates for enabling the localization using Translation Workbench.

·Good Knowledge on Set up Field service features according to client unique business needs. This includes installing the Field Service Lightning Managed Package and Field Service Lightning Mobile App.

·Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.

·Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.

·Used Salesforce Lightning inspector to debug the lightning components during the development process.

·Closely worked with Salesforce.com consultants to implement business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

·Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals

·Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.

·Worked with APTTUS CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC.

·Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

·Worked with Apex Data Loader tool to migrate and update the data from External database. Worked with Salesforce CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC

·Created REST API using RAML and developed flows using APIKIT Router.

·Created SOAP and REST based service interfaces using Mule ESB Any Point Platform and delivered fast, reliable, and scalable integration API codes.

·Involved the writing SQL quarries and Joins.

·Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

·Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.

·Understand how to create service resources and service crews that represents your field service Lightning App and add details about their skills, service territories.

·Created wave mobile application which can be up and running in days.

·Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.

·Used Community cloud to perform computing types of application massive data simulations with data rich, real time visualization.

·Deployed application from sandbox to production environments using changesets, and Force.com Migration tool.

Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, Apttus CPQ, HTML, JavaScript, Omni script Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SQL, SOQL, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Client: Kinder Morgan Energy Partners, Houston, TX Jan 2022 to Feb 2023

Role: Salesforce Developer

Responsibilities:

·Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.

·Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

·Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

·Implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for custom picklist fields.

·Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

·Building Complex and Reusable Components in Vlocity.

·Designed and developed highly customized front end screens using Sencha ExtJs framework library, JavaScript, HTML, CSS as a Rich Internet Application (RIA).

·Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.

·Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.

·Defined objects and Field Level Security for different profiles.

·Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

·Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.

·Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.

·Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.

·Designed very complex Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, JQuery, Angular JS and Controllers.

·Written numerous SOQL and SOSL queries using Force.com explorer.

·Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

·Integrated salesforce and CPQ application to automate fulfillment process.

·Implemented service cloud functionality like case management, field service management and CTI integration.

·Working with CPQ deployment using changesets and GitHub.

·Developed in Apttus CPQ, LDAP and Integration with Share point.

· Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

· Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

· Developed in configure price quote (CPQ) app such as Apttus.

· Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

· Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.

· Involved in data cleanup and mapping in data migration project.

· Testing the CPQ integration with ERP.

·Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

·Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, Apex, Visualforce, and Triggers.

·Using a variety of systems, such as Salesforce, Apttus configure price quote (CPQ), and several ERP systems.

·Used Apttus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.

·Created and maintained Reports and Dashboards to provide fast access to key business metrics.

·Having experience of live support activities providing solutions to end users on Production environment.

·Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

·Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates.

·Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App,

·Customized Chatter objects and tabs to view progress and discussion on business process.

·Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.

·Configured Chatter to track emails from Outlook to Salesforce by following a user.

·Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.

·Responsible for weekly and monthly data export, updates, and backup for the organization.

·Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Lightning, JavaScript, Apttus CPQ, SQL, SOQL, Sales cloud, Service Cloud, Eclipse IDE, Vlocity, Controllers, Visual Force Pages, XML, Triggers, API.

Client: Baxter Healthcare, Broken Arrow, OK Jul 2020 to Dec 2021

Role: Salesforce Developer

Responsibilities:

·Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.

·Consolidated the existing workflow rules with process builder.

·Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution.

·Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual

·Created templates, approval processes, approval page layouts and defined approval actions on them to automate processes.

·Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.

·Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.

·Experience with Apttus CPQ for subscription, billing, invoicing, and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

·Experience on Salesforce CRM platform Worked in different environments of SFDC such as Sales Cloud, Marketing Cloud, and Service Cloud.

·Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting, etc.

·Customization of Apttus product by using Salesforce features like triggers, VF pages.

·Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

·Written Batch Apex to handle progressed opportunities.

·Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

·Experience with APPTUS CPQ for subscription, billing, invoicing, and can take control of sales process from Quote to Cash.

·Implemented field level security along with page layouts to control access to certain fields.

·Maintained version control using GITHUB along with auto rabbit to manage all deployment.

·Audited, uncovered, and resolved data integrity issues with legacy systems.

·Involved in developing tests for custom apex code.

·Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

·Created reports in various formats (summary, matrix, tabular and joined) and folders to assist managers to better utilize Salesforce platform.

·Used drag and drop dashboard builder for building dashboards from various source types and Visualforce pages created.

Environment: Salesforce.com platform, Apex Language, Triggers, Chatter, Data loader, Force.com API, Batch Apex Interface, Web Services, Email Services, Security Controls, Process builder.

Client: Winnebago Industries, Raleigh, NC Jan 2019 to Jun 2020

Role: Salesforce Admin

Responsibilities:

·Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.

·Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.

·Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

·Worked with Pervasive Data integrator for Comprehensive Data Integration.

·Created and maintained custom fields and modified Picklist values and field dependencies.

·Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.

·Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

·Imported and updated campaign data.

·Create several reports for different user profiles.

·Import and export data using Data Loader

·Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader

·Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values in CSV file.

·Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Environment: Salesforce, Informatics Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation.

Client: Conduent, Austin, TX Jan 2018 to Dec 2018

Role: Salesforce developer/ Admin

Responsibilities:

·Customized visual force pages using controller extensions, custom controllers, and standard controllers.

·Developed Apex triggers and classes to implement desired user functionality, including writing dependent test classes.

·Created and managed users, roles, public groups, role hierarchies, sharing rules, and record-level permissions for effective sharing access control.

·Implemented various Apex classes and triggers to meet functional requirements.

·Designed Visualforce pages for different page layouts and applied Cascading Style Sheets (CSS) for visual effects.

·Configured IP address restrictions based on profiles and organization-wide, as well as login hour restrictions based on profiles.

·Managed tasks such as password unlocking/resetting, data modification, and ad hoc report creation.

·Maintained language settings and utilized advanced currency management features.

·Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules to automate business logic.

·Implemented pick lists, dependent pick lists, lookup fields, junction objects, master-detail relationships, validation rules, and formula fields.

·Developed workflow rules and implemented time-triggered workflows to meet various business requirements.

·Created workflow rules with related tasks, email alerts, and field updates.

·Designed page layouts and search layouts to organize fields, custom links, related lists, and components on record pages.

·Implemented picklists, dependent picklists, lookups, master-detail relationships, and validation and formula fields for custom objects.

·Utilized field-level security and page layouts to control access to specific fields.

·Integrated Microsoft Outlook with Salesforce CRM to synchronize email, calendar, tasks, and reminders.

·Developed web-to-lead functionality for Budget.com site to direct leads to Salesforce CRM.

·Created various reports, including summary reports, matrix reports, pie charts, dashboards, and graphics, tailored to assist managers in utilizing Salesforce as a sales tool. Configured reports based on user profiles.

·Customized Dashboards for managers' home pages and granted authorized access to dashboards.

·Troubleshooted user accounts using Login access.

Environment: Salesforce.com Platform, Visual Force Pages, Classes, Controller, Data loader, Custom Objects, ire, Email Services, Security Control & Windows

Client: GlobalLogic, India Jun 2014 to Aug 2017

Role: Java developer

Responsibilities

·Analyzed the business requirement and developed an app using Java and Mozilla XUL.

·Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.

·Use case, design – class, sequence diagrams. User Interface design

·Data Modeling – logical and physical models

·Requirements gathering Proto-typing, Walk-through to business groups and gap analysis.

·Understand the business aspect of the application and convert it into requirements documents.

·Create POC for first time patterns and vendor integrations.

·Code review with the developers and delivery team

·Coordinate and manage Global Delivery teams at offshore locations.

·Schedule and organize weekly or daily stand-up meetings with the whole development teams both onshore and offshore.

·Develop Functional Requirements Specification (FRS)

·Business process review and modeling

Environment: Java, JSP, Servlets, HTML, JDBC, JDK, Waterfall Model, Tomcat, Windows XP.

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