Customer Service Quality Assurance
Resume:
Heather Archila
Plattsburgh, NY *****
***********@*****.***
• I am a hard working detailed oriented, very meticulous, energetic, goal oriented punctual person. I am willing to work 8 hour, 10 hour or 12 hour shifts. Whatever is needed. I have skills in all warehouse work including pick/packing, assembly, mixing, machine operating, shipping, receiving, janitorial and even with reading schematics and blueprints. I am also experienced in sales, customer service, waitressing, cooking, Microsoft Word, Office, Excel, Outlook and Power Point, bookkeeping/filing, collecting, analyzing & inputting data, housekeeping & management. I am always open to learning new things. I am typically a fast learner. I rather be early than be late for anything because it messes up my whole day so I’m very punctual. I have worked both in a team setting and independently. Honestly I’m comfortable working in either setting, my focus is on getting the job done. I was employed with Waffle House for 11 years and would like to find another job that I can dedicate myself to for even longer this time. I am looking forward to learning more about your company and meeting with you. Thank you for your time. I hope you have a wonderful day.
Authorized to work in the US for any employer
Work Experience
Efficiency Quality Assurance Associate
Green Mountain Electric Supply - Colchester, VT
November 2022 to April 2023
This was a 6 month position until the original associate returned from medical leave. After the 6 months the warehouse manager asked HR to approve a position for me to stay on but he was denied. My duties were Quality Assurance which required making sure the products were accurately assembled together packaged with all accurate parts that were included with each product, doing counts to ensure that we had the correct number of product in our inventory, checking to ensure that the correct number was ordered and when it would be delivered, then checking to ensure each product was in its destined place. Shipping which included assigning myself orders, picking items for each assigned order, printing an invoice to review each item I had picked, counting items to ensure I picked the correct amount, packaging the order, printing multiple labels for boxes and packages for the assigned order, applying the labels, printing out receipts and then placing packages in the correct designated area for delivery. Receiving which included using a RF reader to scan totes of inventory, counting the number of each item being put into inventory, putting product into their proper assigned destination. Efficiency which included checking emails that allowed me to know if there were any issues with any orders that were sent out or delivered to our customers, going back and counting all of the product that was allegedly missing or that they allegedly received too many of then recording my finding, if the statement in the email happened to be correct then finding out which employee was assigned the order to go over it with them then finding out where they went wrong, correcting the issue then finding a solution so that it doesn’t happen again. All tasks included operating hand operated pallet jacks, climbing ladders, lifting 35 lbs to 65 lbs repetitively, loading orders onto pallets if needed then wrapping the pallet, and using a RF scanner for all tasks. Drive Thru Cashier
Panera Bread - Plattsburgh, NY
September 2022 to November 2022
Customer service, cashier, clean up and bagging orders Housekeeping Supervisor
Super 8 by Wyndham - Plattsburgh, NY
January 2022 to September 2022
Supervisoring other housekeepers to maintain a Five Star Quality for hotel guests. Setting and Posting weekly Schedules, Assigning rooms by quality which depended on the efficiency and speed of each employee, Washing & Folding Laundry, Making Beds, Cleaning & Sanitizing Rooms along with Bathrooms. Changing all linens within each room,Checking every room after employees are Finished Cleaning them to Ensure that rooms were properly cleaned and suitable for our guests. Drive Thru Cashier
Panera Bread - Plattsburgh, NY
October 2020 to December 2021
Ran drive thru, customer service, clean up, stocking bagging and cashing out customers Machine Operator
Barry Callebaut - Saint Albans, VT
January 2020 to November 2020
Lifting 55lb bags in machines, hand operated forklift, mixing chocolate and clean up Warehouse Associate
Girouxs Poultry - Plattsburgh, NY
July 2019 to January 2020
I started packing eggs then moved up to being a helper and then was moved up to a machine operator. I also performed clean up duties at the end of every shift. Assembler
Schluter Systems L.P - Plattsburgh, NY
October 2018 to July 2019
I assembled cardboard niches, shelves and curves for the inside of showers. Majority of the time I used a hand operated press w/ industrial glue to assemble niches by hand, I also operated a robotic machine that assembled niches that were ready for packaging after the machine assembled them, I operated a robotic machine to assemble curves that were ready for packaging as well then I assembled shelves using a manual pressing machine w/ industrial glue by hand, packaging assembled products in boxes with proper inlays. Stacking finished boxed products onto pallets then warped plastic wrap around pallets to secure items then labeled each pallet for delivery. Stock and Clean up my station. Normally an employee that is employed by this company only learns how to assemble one product then sticks with that product through out their career but I exceeded all the Quotas that were set for each product so I was allowed to learn how to assemble the other products as well therefore higher quotas were set due to my accomplishment. Cashier and Customer Service
Maplefields RL Vallee - Plattsburgh, NY
October 2017 to November 2018
Customer service, Cashier, Safe Drops, Sales, (We had weekly quotas for certain products to up sale.), making coffees every hour, inventory counts, placing inventory orders using Microsoft, receiving inventory orders as well as counting each product checking them in then restocking each item, throughout each shift performed different clean up duties daily and outside clean up daily which included shoveling snow and picking up trash in parking lot. Assistant Manager
Sonic Drive-In - North Charleston, SC
May 2014 to August 2017
Car hop as needed,Cook as needed, Cashier,Bagger as needed, Opening or Closing the restaurant, counting tills, Setting and Posting the weekly schedules, Smiting payroll, counting & reloading the safe, making safe drops, Making bank deposits & acquiring change, interviewing potential employees, Smiting inventory orders in the computer using Microsoft Office, Receiving inventory truck orders while using the invoice to check in the order then ensuring that all inventory is placed in its assigned designated area, Prepping Food, Quality Assurance ensuring food is fresh(not out of date or rotten), Ensuring condiment dispenses were cleaned & have fresh syrups, sauces etc., Ensuring all areas are clean and sanitized, Ensuring that the Milkshake & Slushy Machines are Cleaned, Sanitized & Stocked. Assisting w/prepping foods, creating back stock for the day & getting machines booted up & ready when Opening, Assisting w/clean up & shutting down machines when Closing along w/ensuring all employees get home safely. Training, Hiring and Terminating Employees.
Salesperson/Assistant Manager
Waffle House - North Charleston, SC
December 2003 to April 2014
Sales(Up selling toppings on hash browns, waffles, etc.), Providing Customer Service (Communicating w/ a positive cheerful attitude while listening being attentive to all their needs in a timely manner), Cashier(Operating a manual cash register), Cook(When needed or if a customer had a special request), Dishwasher, Rolling silverware, Counting Back Change, Hostess, Greeting Customers as they entered the establishment, Taking Orders, Calling orders to cook then listening for it to be called back to ensure they heard it correctly, Serving food &/or beverages, Inspecting the Quality of each Order(Ensuring the food is cooked to the proper temps. and is exactly what they ordered), Smiting weekly inventory orders into a computer &/or by phone, Receiving inventory truck orders while using the invoice to check it in then ensuring inventory is placed in its designated area, Prepping food before & after shifts, Restocking condiments & foods, Cleaning bathrooms, Setting & posting weekly schedules, Counting tills before & after shifts, acquiring change when making bank deposits, Prepped, prepared & presented payroll checks every Sunday, Quality Assurance(Assuring all products were fresh(Not out of date or rotten), Ensuring all employees were following FIFO(first in first out) system properly, interviewing protenial candidates for employment, Hiring, Training and Terminating Employees. Sonic Carhop
Sonic Drive-In - North Charleston, SC
May 2002 to December 2003
Customer service, Cashier, Carrying a Bank, Counting Back Change, Preparing Drinks as well as Food when needed, Bagging Orders with Condiments, Silverware as well as Napkins, Taking then Placing Orders Using a POS System, Delivery orders to their cars on Roller Skates. Stocking, Check backs, and Daily Clean up.
Education
High school or equivalent
North Charleston High School - North Charleston, SC August 2001 to May 2005
Skills
• Picker Packer (4 years)
• Warehouse Associate (4 years)
• Manufacturing Experience (5 years)
• Cleaning Experience (10+ years)
• Serving Experience (10+ years)
• Leadership (9 years)
• Mathematically inclined
• Cashier experience
• Opening and Closing
• General housekeeping
• Cash register
• Stocking
• Sales management
• Retail management
• Cash handling
• POS
• Interviewing
• Merchandising
• Supervising experience
• Guest services
• Retail sales
• Customer service
• Organizational skills
• Cleaning
• Communication skills
• Kitchen experience
• Management
• Food service management
• Tax experience
• Payroll
• Accounts payable
• Accounting
• QuickBooks
• Human resources management
• Computer literacy
• Warehouse experience
• Shipping & receiving
• Inventory control
• Heavy lifting
• Writing skills
• Basic math
• English
• Warehouse management
• Computer skills
• RF scanner
• Quality assurance
• Statistics
• Restaurant experience
• Restaurant management
• Hospitality
• Food service
• Schematics
• Office Management
• Microsoft Word
• Recruiting
• Upselling
• Quality Inspection
Certifications and Licenses
Customer Service
Cleaning
Present
Food Handler Certification
ServSafe
Assessments
General manager (hospitality) — Proficient
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Analyzing data — Proficient
April 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace safety — Proficient
June 2021
Using safe practices at work
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Forklift safety — Proficient
April 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse safety — Proficient
December 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Principles of accounting — Proficient
June 2022
Preparing financial records according to federal policies Full results: Proficient
Food service: Customer situations — Proficient
October 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
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