Customer Service Call Center

ALFREDA D. WATTS

**** **** ** *****, **** ***** PH# 330-***-**** Email: ************@******.***

Objective: To attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.

Core Qualifications

Excellent phone skills & ability to assist difficult customers

Dynamic customer service professional experienced in a call-center

Highly professional--dependable, reliable, and able to perform duties with minimal supervision

Great organizational skills & Energetic interpersonal skills

Proven ability to handle multiple, competing priorities in an effective manner

Employment

Amazon -Akron, OH Nov 2020-Present

Customer Satisfaction specialist

Checking temperatures during pandemic, help assist making sure all employees were masked and following CDC guidelines

Packaging and processing orders in a timely manner

Labor track trainer, safety tour, safety training and evaluations

Minimizing at risk orders, escalating potential issues in a timely manner

Open and distribute incoming regular and electronic packages and other material and co-ordinate the flow of information internally and with other departments and organizations

VXI Global Solution-Canton, OH March 2020-Nov 2020

Customer Service

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Disputed check balances and reviewed accounts daily

Sterling Jewelers-Akron, OH July 2018- July 2018

Collections Agent

Was responsible for the recovery of over $750,000 from a delinquent client that had previously been considered a write-off.

Achieved monthly collection goals and researched overdue account balances.

Addressed discrepancies and processed credits and refunds when required and approved by department manager.

Data Entry IDC-Henderson, NV Oct 2002-July 2006

Data processing clerk

Read source documents, such as cancelled checks, sales reports, and bills.

Entered data, compile, and sort data.

Maintained logs of activities.

First Merit Bank-Akron, OH May 1988- Sept 2001

Collector

Able to handle customers while providing high standards of efficiency, accuracy, and consistency.

Keeping daily activity log including records of returns and customer issues.

Answered an average of 300 inbound and outbound calls per day by addressing customer inquiries, solving problems and providing new product information.

References Available Upon Request

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